Rookie

Accessibility and guide narration

Trying to assist a person and learn about the guide narration option.  The website page will not remain displayed and changes to a main screen or faq page.  Was on live chat for quite awhile without a resolution.  Anyway, does anyone use guide narration or know some one who does. 

 

second tech each support provided a  link and said the channel lineup would be available for printing from it, but the link got an error.  It would be great to be able to print a larger font channel line up.  Anyone know how to do this. 

 

 

 

 

 

 

2 REPLIES 2
Boz
Sharer

Re: Accessibility and guide narration

Yes.  Using Internet Explorer, go to timewarnercable.com/en/tv/channels-lineup.html# .  Enter the service address, select the service level, and then select how you want the list sorted.  Then select the entire list using your mouse, then right click on the highlighted area and select Print Preview, and then selecte As Selected On Screen.  Then select "Custom" and set the zoom level to print the list as large as you want.  This all works best when you zoom the web page so that the "Channels By Package" and "Channels By Category" dropdown buttons/lists are displayed large and centered above the displayed list.

Community Manager

Re: Accessibility and guide narration

@Twocat

 

I have provide a direct link to our accessibility page: 

 

https://www.spectrum.net/page/accessibility/

 

As well as a link to Guide Narration: 

 

https://www.spectrum.net/support/accessibility/talking-guide-information-and-support/

 

You can also contact us directly for Accessibility Assistance:  

 

Email: PriorityEscalationTeam@chartercom.com

 

Phone: 1-844-762-1301

 

Mail: 

Charter Communications
2 Digital Place
Simpsonville, SC 29681