Not applicable

Is this a Phishing email or Legit?

I received an email this evening from:  myaccount@spectrumemails.com that says:

 

"Your Self-Install Kit has Shipped,

Thank you for your recent Spectrum order,  Your order is on the way.  You can view updated Shipment Details using the tracking link provided."

 It goes on to say...

"Equipment Shipped: HD WORLDBOX 2.0"

 

My account number is listed and everything along with my address.

 

I never requested this product or set up an appointment for a tech to come to my home, so I'm a little confused as to how this would be set up without my authorization.  

 

I DID NOT CLICK ON ANY OF THE LINKS IN THE EMAIL!!!

 

I went to my account dashboard and it says that a tech is suppose to visit my home tomorrow, but again I didn't order this....

 

 

 

 

3 REPLIES 3
Helper

Re: Is this a Phishing email or Legit?

Go straight to the source and call Spectrum directly at the customer service number listed on the website and ask them if any changes have been made to your account or if they have any pending orders.

 

https://www.spectrum.net/contact-us/

Lead Moderator

Re: Is this a Phishing email or Legit?

If you ever receive any questionable communication from Spectrum please

do not click any of the links provided and contact us straight away.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

1-855-70-SPECTRUM (855-707-7328)

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums

Trusted Helper

Re: Is this a Phishing email or Legit?

In addition to all of the above recommendations,

 

I would also change your email password and run a full virus scan on your computer, just to make sure that your data and identity is OK.

 

Satch