Observer

Re: "Video unavailable on" on https://watch.spectrum.net/livetv


@Julia_R wrote:

I checked with the team who handles this and was informed that the website 

is to be updated. It does require Chrome 45 or higher.

 

"The major problem may be the fact that I'm still using Windows XP"

I would tend to agree on this...

 

Do you have a different device you can test with? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums


Just my phone which works fine. I'm shopping online for a Windows 10 laptop. I guess it's time I intensified my  shopping.

Lead Moderator

Re: "Video unavailable on" on https://watch.spectrum.net/livetv

I dont use Windows 10 myself but I understand from some of our participents

here have identified some quirks with the OS. 

 

@karlbeckman,  @Satch and others! Can you help out with some advise, recommendations on things to check if they have problems with the speeds on the new laptop?

 

I recall reading something about an update that impaired speeds. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Trusted Helper

Re: "Video unavailable on" on https://watch.spectrum.net/livetv

General feedback,

 

This is not an issue related to Windows 10 per se with Spectrum TV.com.  If you are trying to get Spectrum TV to not be pixilated and jittery, you need at least 8GB of RAM.  My Windows 8.1 PC that I got as a gift at then end of 2014 was a $300 Best Buy budget model.  It has only 4GB of RAM.  There are limitations within the processor itself that it can't handle Spectrum TV.com very well.  Full Screen Video has been jittery for years.  Sound is OK.  But users really need  the amount of memory recommended above to enjoy Spectrum TV on any Windows OS.

 

In contrast, my Windows 10 PC handles Spectrum TV like a dream!  8GB of RAM and a fast processor.  Now, I need to say that I just got auto updated to build 1803.  Remember that Windows 10 is a service, and updated builds are released with new and modified features, like it or not twice a year.  The goal is to support Windows 10 according to Microsoft for the life of the device on which it runs.  There will not be a Windows 11.  When your hardware gets old, and your computer starts to die, your next computer will still be Windows 10 with the latest feature enhancements.

 

However, with Spectrum TV, the issue is having enough RAM on your PC, phone, or tablet to support the video processing at the site.  I support a move to HTML-5 technology for Spectrum TV, as its current Flash based technology has its own security concerns. Windows 8.1 and Windows 10 auto-update Flash.  Windows 7 users should make sure that the check for updates feature is enabled in Flash Player.  It is possible that a move to HTML 5 technology will make Spectrum TV more reliable.

 

FYI I don't have Chrome installed on either my Windows 10 PC or Windows 8.1 PC.  (Too much of a memory hog, over the preferred Firefox that uses less RAM.)  And the Quantrum version is said to be 30% faster than Chrome.

 

The user running Windows XP should SERIOUSLY consider a new PC.  You are running an OS that is seventeen years old, and prone to all kinds of security threats.  (Windows XP was never built for security.)  I would look to spend at least $500 for a nice machine.  If you get a budget machine, they load those up with crapware and you are prone to slowdowns and reliability problems.

 

Satch

Observer

Re: "Video unavailable on" on https://watch.spectrum.net/livetv

My Spectrum TV runs fine on the set top box, my wife's 2013 HP Pavilion laptop (Edge, Windows 10), and on my Samsung smart phone SG7.  I also have a Lenovo which I bought 7 months ago.  I *used* to be able to watch Spectrum TV using it.  When I sign-in to Spectrum TV -- the error message is “Service Unavailable.  We’re sorry something didn’t work right. Please try again later.  If you contact us, please provide this error code:  WPC-1005.”

Below are my Lenovo specifics.

  • Lenovo Flex 5, 8GB, Intel Core I7-7500 CPU @ 2.70-2.90 GHz
  • Windows 10 Home: Version 1803, build 17134.112
  • Microsoft Edge 42.17134.1.0
Observer

Re: "Video unavailable on" on https://watch.spectrum.net/livetv

Correction: The message is just "Video Unavailable
We're sorry, something didn't work quite right. Please try again later."