We will see this issue if the DVR is not in 2 way communications with the network/billing.
When you look at the troubleshooting section of the My Account website/App what color do you see on the indicator to the right? If this is yellow or red that is most likely the issue.
if you see a green light and are unable to view the DVR information after a powercycle of the DVR please do contact support directly.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Thank you! I haven't been able to check this until now but it looks like it has been fixed and I can now manage my DVR in the TWC TV/Spectrum app!!! I didn't do anything on my end so whatever Spectrum/TWC did resolved the issue. Thank you thank you thank you!!!