Rookie

Does not work often

Why does the spectrum app for Roku and Android have so many problems? It seems like I have issues with it at least once daily for long periods of time on both platforms​ with a variety of error codes. I feel like I am being ripped off by spectrum because I can never watch TV when I want to. I don't have a problem with any other apps ever.
9 REPLIES
Rookie

Re: Does not work often

Broken for me again. Receiving WLI-1000 error on login attempt. Can't even log into my account. That server is sending a 500 server error.
Since the merger with Charter things have unbelievably gotten worse.
Highlighted
Not applicable

Re: Does not work often

Has anyone gotten any answers as to why the spectrum app always shuts down and gives so many different error codes? This morning, its having me log on with my password. Its saying that I'm not even subscribed now!? Its very frustrating!
Sharer

Re: Does not work often

Other than when they announced issues specifically with the servers (authentication would fail, even for standalone apps), the only connection I've been able to note is when there are channel bonding issues with the modem. High error rates make it a bit flakey, and when it tries to bind a "dead" channel 9 at something like 507MHz, it goes completely AWOL on us. Reboot the modem and get clean locks on channels 17-32 (roughly 550MHz to 650MHz)... the app starts behaving again.
Trusted Helper

Re: Does not work often


@RAIST5150 wrote:
Other than when they announced issues specifically with the servers (authentication would fail, even for standalone apps), the only connection I've been able to note is when there are channel bonding issues with the modem. High error rates make it a bit flakey, and when it tries to bind a "dead" channel 9 at something like 507MHz, it goes completely AWOL on us. Reboot the modem and get clean locks on channels 17-32 (roughly 550MHz to 650MHz)... the app starts behaving again.

Hello,

 

My experience is that your device needs at least 8 GB of RAM to be able to avoid jttery playback.  On my little $300 budget Windows 8.1 PC.  (Purchased late in 2014) It's not even watchable. There is constant video lag, like watching still shots.  Audio is good.  Updating the graphics drivers on that PC makes no difference.  It's cheap hardware.

 

In contrast on my Windows 10 PC with 8GB's of RAM it is very fast with Spectrum TV.  (Purchased in late 2015) I think that you need a solid amount of RAM and a fast graphics card to be able to enjoy Spectrum TV.  That site needs more RAM than say watching You Tube videos.  On my cheap Windows 8.1 PC , I have no other problems watching other video content, such as You Tube videos.

 

Satch

 

Sharer

Re: Does not work often

@Satch

Good catch on the system resource limitations. Perhaps they need more to thier warnings than just about needing Flash to work properly (note though they should probably look into going to HTML5 or something).

That is a very interesting find about the RAM. When it comes to my PC platforms, I've always gone after dedicated graphics and stuffed them with RAM--even my laptops. Unfortunately that also means I don't experience such exceptions where a system could be low on resources like that.

I have also only resorted to the web route more as a troubleshooting step when the Roku's completely flake out. May explain why it goes south so fast with the set top apps when the modem's channel binds are hosed up. There is VERY little memory for buffering by comparison, so they are far more dependent on a highly responsive network to stay ahead of the playback.

This may have been a very good find indeed for the dev team to investigate further.
Trusted Helper

Re: Does not work often


@RAIST5150 wrote:
@Satch

Good catch on the system resource limitations. Perhaps they need more to thier warnings than just about needing Flash to work properly (note though they should probably look into going to HTML5 or something).

That is a very interesting find about the RAM. When it comes to my PC platforms, I've always gone after dedicated graphics and stuffed them with RAM--even my laptops. Unfortunately that also means I don't experience such exceptions where a system could be low on resources like that.

I have also only resorted to the web route more as a troubleshooting step when the Roku's completely flake out. May explain why it goes south so fast with the set top apps when the modem's channel binds are hosed up. There is VERY little memory for buffering by comparison, so they are far more dependent on a highly responsive network to stay ahead of the playback.

This may have been a very good find indeed for the dev team to investigate further.

Great post!

 

I have brought up the hardware limitations of the RAM in the past with Spectrum TV, and have PLEADED with them to move Spectrum TV to an HTML5 platform.  It might help the RAM issue consierably on low-resource machines.  Flash Player is too insecure anyway.

 

Satch

Rookie

Re: Does not work often

What does this have to do with the Roku app? And does it explain why it won't work on multiple devices? I have reset the modem and it doesn't fix the issues. I just have to wait it out. The Spectrum App for Roku and Android is just not functional enough of the time.
Sharer

Re: Does not work often


@robscroope wrote:
What does this have to do with the Roku app? And does it explain why it won't work on multiple devices? I have reset the modem and it doesn't fix the issues. I just have to wait it out. The Spectrum App for Roku and Android is just not functional enough of the time.

It goes toward the question of resource requirements to properly support the streams.  For the longest time, Rokus had only 256mb of memory in the lower end models and only 512mb on the high end.  Only the most recent high end models finally took them to a higher level, but those still only have 1GB.

 

Because of the resource limits, they have been kinda finicky on how streams are presented to them.  Encoding/encapsulation schemes and chunk size and such have to be kept in check for them to function optimally.  Other platforms are far more flexible, but in the interest of managing costs some content providers won't offer a lot of variety in how that content is presented.  Basically, the least robust platform has a tendency to dramatically influence what gets offered.  Which begs the question... how much diversity exists in how the streams are presented, and just what resources are needed for optimal performance on each given platform.

 

For  example... If the same 720/1080p encoding is used from Roku on up through phones and PC, just how demanding are they?  Do they need a LOT of buffering memory in order to offset unstable networking?  If so, can/should that be revamped to make them more tolerant on both fronts?  If they were to go down this path, would it also help to stabilize issues on the more robust platforms as well?

 

There are some indictations that memory constraints might be at least a partial factor.  Granted, it could be anecdotal... but if it hasn't already been flushed out in development, it might be something for them to consider.

 

Trusted Helper

Re: Does not work often


@RAIST5150 wrote:

@robscroope wrote:
What does this have to do with the Roku app? And does it explain why it won't work on multiple devices? I have reset the modem and it doesn't fix the issues. I just have to wait it out. The Spectrum App for Roku and Android is just not functional enough of the time.

It goes toward the question of resource requirements to properly support the streams.  For the longest time, Rokus had only 256mb of memory in the lower end models and only 512mb on the high end.  Only the most recent high end models finally took them to a higher level, but those still only have 1GB.

 

Because of the resource limits, they have been kinda finicky on how streams are presented to them.  Encoding/encapsulation schemes and chunk size and such have to be kept in check for them to function optimally.  Other platforms are far more flexible, but in the interest of managing costs some content providers won't offer a lot of variety in how that content is presented.  Basically, the least robust platform has a tendency to dramatically influence what gets offered.  Which begs the question... how much diversity exists in how the streams are presented, and just what resources are needed for optimal performance on each given platform.

 

For  example... If the same 720/1080p encoding is used from Roku on up through phones and PC, just how demanding are they?  Do they need a LOT of buffering memory in order to offset unstable networking?  If so, can/should that be revamped to make them more tolerant on both fronts?  If they were to go down this path, would it also help to stabilize issues on the more robust platforms as well?

 

There are some indictations that memory constraints might be at least a partial factor.  Granted, it could be anecdotal... but if it hasn't already been flushed out in development, it might be something for them to consider.

 


Good reply,

 

It sounds like my $300 laptop has the same fate or similar as Roku with regards to Spectrum TV and the lack of quality streams.  Lower priced and lower-quality hardware can't handle the capabilities of the minimum requirements for what the Spectrum TV site needs to run efficiently.

 

Now, I am going to turn this around with some questions.  What does Spectrum need to do to Spectrum TV.com to allow for quality streaming across all devices so that if the Internet is strong, the audio and video should stream well for everyone?How do they need to update Spectrum TV to make this happen?  I think a move to HTML5 over Flash Player would help.  Any other things?

 

In the meantime, I would suggest Spectrum management test the Spectrum TV website and application and come up with a RECOMMEND (NOT MINIIMUM) memory and hardware resource list to be posted at the Spectrum TV site at the log in page, so that customers know it's not Spectrum being lazy with the site not working, but that there are very important RAM memory and processor requirements needed on your device to watch Spectrum TV without issues.  And if you don't have those prerequisites for your hardware, that streaming experiance is not going to work well for you.

 

Satch