Newcomer

All of a sudden I cannot watch live programming from my laptop and get this popup with no workaround

It is crossselling additional services ... and I cannot say no, delete it, or otherwise.

I would like to post a screen shot so it can be seen, but that option is not available. 

7 REPLIES
Newcomer

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

I'm dealing with the same issue--help!

Newcomer

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

Same here,  it happens all the time. 

Newcomer

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

I think Spectrum should get a call from everyone tomorrow, and ask for a refund for all the times their service is down. 

Browser

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

Same probblem here in Hawaii but worked OK a few days ago and first time I noticed issue.  I went to MENU in upper left and selected WATCH TV but that did not help.  

Browser

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

Just after I posted above that had same problem, on the screen with the ad I clicked on I believe a TV link in upper part of screen.  It then asked me my zipcode and I then got the expected live TV on my laptop.  I tried to go back and see exactly what I clicked on but could not get back to the ad that was originally blocking seeing live TV on lap[top.

Browser

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

Correction..... In upper right of screen was "Support".  I selected that and then went into "My Account" and within that I found a link to "Watch Live".

Community Manager

Re: All of a sudden I cannot watch live programming from my laptop and get this popup with no workar

We apologize for any problems with your services.  There was a known issue impacting watch.spectrum.net.  The issue has been resolved.  If you are still unable to load the website, we encourage you to contact support directly for further assistance.

 

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