08-10-2017 02:49 PM - edited 08-10-2017 02:53 PM
My rate is Twc Everyday Low Price Internet. But was forced to raise to 19.99, is that true?
Yes, my bill just went up.
I was a Time Warner Cable customer that kept my plan through the Charter merger. I just received my bill from Charter today and it informing me that my internet only (Everyday Low-price Internet) plan charge will be going from $14.99/mo to $19.99/mo starting next month. I'm in Cleveland, Ohio so it may be different depending on your area.
08-13-2017 05:13 PM - edited 08-13-2017 05:13 PM
I would consider two possible reasons for Spectrum imposing a $5 price increase:
1) Spectrum may now be charging you for monthly rental of their gateway modem with WiFi. If you own that modem, notify them and that extra charge should go away.
2) Spectrum may be planning to increase your speed above your previous Charter ELP 3/1 level. Run SpeedTest again after next Tuesday 8/16 to check that possibillity.
Let us know if Spectrum claims that either of those is the reason for the increase in your monthly rate. I'm a Legacy TWC customer since long before this franchise was bought from Adelphia (I chaired the local municipal Cable Commission before the franchise was even approved for original construction).
08-14-2017 05:26 AM
In some of our markets the price has increased for the ELP package. Notifications were sent via bill statements and became effective with the August statements.
Our ELP package is not a promotion. From time to time, Spectrum makes decisions to adjust the pricing for our products and services to account for network investments. We understand that value is important. ELP is still a very good value at $19.99.
We also have other Internet package options that we could explore with you based on your needs.
For $39.99 ($20.00 more), you can get Spectrum Internet with 60 Mbps (100 Mbps in some areas). That’s more than 20 times (20x) faster! And, the modem is included. We also have an Internet package for $29.99 (non-TV customers who then add TV to complete an SPP triple play). You can reach a specialist to discuss your options at 1-800-892-4357.
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Lead Moderator-Community Forums
08-15-2017 07:42 AM
60/6 internet service is $59.95 a month.
it's only $29.95 a month when bundled with phone and TV and only for the first year... does not include taxes, fees or the required cable box rental, only the modem is "free"
read the fine print.
08-15-2017 07:15 PM
And just FYI, the 60/6 for $60 is for some areas only. I pay $60 for 15/1 and I'm very happy to have any service at all. Welcome to Texas. Everything is bigger here, also cable bills🤣
08-15-2017 07:39 PM
if you are paying $60 for i5/1, you are still a legacy TWC customer.
If you switch to spectrum, it's 60/6 for$60 and includes a modem... but if you also have TV, those costs go way up/ and you loose channels. So it's a good deal for internet only customers.
08-18-2017 03:37 PM
08-18-2017 03:46 PM
You're lucky they didn't drop it altogether like they announced. I think Austin& Dallas did a MAXX upgrade and ELP gives 10/1 or 15/1 service.
Go price out the cheapie/slow dsl, it's like $39 a month...
08-25-2017 07:15 AM
I have been on ELP 2/1 Internet shortly after TWC introduced it. Like many others, my price will increase from $14.99 to $19.99 effective with my September bill.
I have no idea what their plan in New York State is. From what I read, Spectrum was supposed to keep ELP around for at least three years at the $14.99 price. It would be grossly unfair if Spectrum kept ELP at $14.99 in New York State, but then increased the price in every other State where they did business.
The problem here isn't whether $19.99 is a good deal or not. It still is. And the issue is not whether I can afford to pay another $5/mo. I can. This is about principle.
Yes, ELP Internet was upgraded from 2/1 to 3/1 in certain markets that did not already have ELP at 3/1.
My issue, is that I received an email from Spectrum in May wih the following subject line: "Your Internet just got faster, at no additional cost". Not some cost. Not a lot of cost. No cost. Free. Zilch. Zip. Nothing. Then a month after the notification in May, I get the speed increase from 2Mbps to 3Mbps. And two billing cycles after that - a notification that the price will in fact be increasing to $19.99.
We're not talking two years later, we're talking two months later. Give me a break. You can't send out an email saying this in May, and then two months later, decide to change the price anyway without in some states coming up against consumer protection laws. If it were two years later, I wouldn't have much ground to stand on - but two months later? You bet there's going to be a problem. Never mind the additional fact that $14.99 ELP was not a promotional price, and was a retail price set by Time Warner, so there is little to no basis for increasing the price on a product and price point that nobody can even call and get anymore.
I'm not a lawyer, and you should probably consult one if you want legal advise. If you were on 2/1 ELP, and received the email from Spectrum saying you were being upgraded to 3/1 at no additional cost, I would recommend reading the binding arbitration provision, and filing for binding arbitration within 60 days of the price increase, to preserve your rights. Or file a case in small claims court, which I believe you're also entitled to do.