You can certainly transfer services (with some restrictions on service areas, of course), but if your relatives already have service at their location, then you would have to ask them to disconnect their current account.
Unless your relatives have a multi-dwelling address (ie. 1234 Park St, Unit A).
Our company definitely takes repots of Identity theft seriously and have an entire process to follow in the event that an account was opened with your personal information without your consent.
Please download and fill out the Identity Theft Affidavit form (https://www.timewarnercable.com/en/support/faqs/faqs-account-and-billing/identity-theft/what-is-iden...)
Then email the Affidavit, Police Report, and Supporting Documents to TWC.SecurityEDU@charter.com.
If you have any other questions, please contact our Risk Operations group at 855-222-7342
I apologize, we are unable to assist with this type of billing issue in this department. You would need to contact us at 1-800-892-4357 or visit a local store for assistance.
Spectrum Social Media Customer Care
Forums Community Manager
I have two cable boxes. The one in the LR is a Samsung and it often "freezes" at some time during the night. I have to reboot it in the morning and it takes a long time to reboot. The one in the BR is a Cisco and it works ok, except for certain channels (2 and 4) where the sound is almost inaudible, except when the commercials come on - and then it blasts!
Maybe I need new ones, but they're heavy and it's a schlep to the cable office.
As there are issues with both boxes, it sounds like a signal or drop-line issue is fluctuating during the overnight hours. Contact Spectrum for a signal and drop-line test. Also mention that the main junction box on your street should be checked.
Avoid rebooting your equipment for at least six hours and you can post your signal levels to the forum if you have Spectrum Internet service. Ms. Raye is our signal analysis expert. You should wait at least six hours before posting your signal levels. It is important not to reboot the equipment prior to a signal level reading, because this will reset the error codes.
Let's see what she finds. If she finds nothing, or you don't have Spectrum Internet service, I would still get a tech out. When the tech is there, tune to a problematic channel and he will take a signal reading. Mention the drop-line check and junction box as well. Best guess is that your signals are dropping overnight. Disconnect any splitters from your equipment if you have them. They can reduce signal levels by anywhere from fifty to ninety percent.
Ok, problem solved. And I owe someone an apology for what I was thinking !
Turns out the problem was a bug on the web site in question. It's anti-hacker logic had blocked me for the "crime" of reading a post from the forum, that had trigger words in the thread title. Not even my post! The webmaster has kindly removed my IP from his block list and all is well.
Of course, that doesn't explain why the technician wasn't able to access the site; nor why Julia saw a different IP address, but Oh Well! I'm just glad to be back on the air!
Thanks again to both of you for your efforts!
Why did you change to a single listing by date time of all DVR sessions??? It was fine when I left for work - now it's horrible! Some shows are better watched back to back - now I have to go through a listing of dozens of shows instead of just having all 3 episodes listed together. MOD cost increases- inefficient listing changes- you must be trying to lose business. Wherever you are getting your info that this better-they don't utilize this feature to its max potential. Poor place to get an opinion.
This problem can sometimes happen when the listing database loses communication with the servers on Spectrum's network. Reboot your box, and the listings should be back to normal.
I do apologize for the issues. There was a known issue with the Roku not showing channels under 100 . Logging out of the app and back in. may resolve the issue. If that does not work uninstall and reinstall the app. If that still does not fix it please let us know.
Spectrum-Social Media Customer Care
A tech came out this evening with some test equipment and found water in one of the connectors on the tap that sits up on the poll. So far so good. He stated that since the connector had water that the tap may have some as well but he couldn't tell. He said if the problems come back that the tap will have to be swapped out. Happy camper so far. Was gettting a 5db loss from house to tap.