complain to your states cable tv comission and hope they haven't been bough off by the cable co,
It's actually a "business decision" on the part of TWC/Spectrum to not pay for peak bandwidth. When that is reached, Level 3 throttles all the straffic and the highest speed customers notice it the most
Who did this? Cable sb replaced years ago You can't tape shreaded coax...
. Call TWC
"The cable that goes from my house to the outside pole had to be taped up. It was a bit shredded from going through a tree a had cut down some years ago"
Is there a reset on that modem?
If so press it for 30 seconds till the lights flash, then unplug the modem, power it back up.
You're going to lose phone service for a bit, also need to lock the wireless ch's again.
Then repost the signal page, we need to see if it still has the skipped channels or the home channel is still 609 mHz
Something is causing it to reset.
It's possible those resets are clearing out the corrected/uncorrected tables making diagnosis impossible or that TWC has those turned off.
You are correct in thinking that each number could apply to a separate device on your TWC account. In general you pay a monthly fee for each box connected toTWC Those can include DTAs for analog-only TV sets, DTV set-top converters, DVRs, internet modems, Cablecard DTV sets, or EMTA telephone modems; basically anything that connects to TWC over coaxial cable. If you don't currently have seven connected devices in your home, I suggest that you get the list updated at your earliest convenience.
First, write down the MAC adddress of each device actually on line today at your account service address. It is a 12 digit alpha-numeric string of digits 0 through 9 and letters A thru F, and usually printed on a label on the rear or bottom panel of the data modem. Make sure each of them is on the list.
Next call TWC's local contact number or visit yor local TWC store. Ask the TWC employee to remove all of the wrong modem MAC addresses from your file. Be sure to tell them if at any time a set-top converter, DVR, or modem owned by TWC was replaced during a service call to fix a problem.
The home service tech might have failed to record return of the previous device, or that detail might not have been sent to the billing department. Either way, at some time in the future TWC-->Spectrum may come after you for their boxes (yes, all seven of them!) or payment of the undepreciated capital equipment costs. Obviously if you do still have any TWC-owned 'dead' units, return them and get a written receipt from the TWC store attendant or home service tech who picks them up.
I apologize for any issues. There is an option to save the card information for one time payments. I had just simulated a payment on my own account and it is there. After selecting Pay My Bill the first step is Select Your Payment Method first you would select One-Time for the frequency then to the right of that it says Manage Payment Preferences. This is a drop down menu. The options should show Display my payment info for future use and Do not display my payment info for future use. You would select the first option then click save changes then continue. This is then where you would enter in your card information. Please let us know if you are not seeing this option.
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Just a note to say "thank you." The reps answering that number really do know what they are doing. Calling them, they determined that my tuning adaptor was the root cause of my problems, not the tuner itself. A replacement arrived via FedEx and all is good once again.
I apologize for the frustration and inaccurate information. We are still providing CableCard services, and there is no plan to discontinue this service. We would like to look into this for you and ensure the agent that gave you inaccurate information has correct information. Please send a private message to Forums_Help with your account information so we can assist.
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EMTA's are supposed to handle BELL pulse dial timing , But if it's an old phone and the dial is sticky, it will fail. You will also have a REN issue with more than 2 mechanical bell phones, you can't exceed a 1.0 REN, they will hose up dialing, many later, dial sets like WE 500's disconnect the bell when you go off hook, but they can't disconnect on hook phones.
it's been totally out on all aps, Roku/android/smart tv pc's from XP sp3 to win 10 as well as apple
Yet ping time to watch.spectrum.net seems to be stable and good.
Spectrum is reporting various outtages for various services in various parts of the country on 3/23/17.
Of course, as always, no explanation is offered.