I'm considering using nomorobo with my twc phone. Searching here leads me to believe that others have had concerns similar to mine: nomorobo apparently does not provide a list of blocked calls; my twc phone does not provide a list of incoming calls. From what I've found here these issues have not been addressed. Can someone report on the status of these issues?
If you have Spectrum Digital Cable with Spectrum Phone, you will need to go to "My Account" to activate Nomorobo." When you do that, provided that you have Caller ID on TV turned on in box settings, you will see the name and number associated with the block call by checking your Call Log on the box.
Blocked calls will ring once and than be terminated by Nomorobo. My inquiry would be, if the calls are being successfully blocked, why would you want a list of blocked calls? I can tell that Nomorrobo has stopped over 220 million robocalls! Here is the website:
You can turn on Nomorobo from Spectrum's "My Account" services. Make sure that you say yes to "Answer Anywere." Both Nomorrobo and Answer Anywhere are needed for Nomorrobo to work. I would also recommend activating Call Blocker Basic. This will provide an excellent level of protection against spammers and telemarketer calls. Make sure to save your changes in "My Account" when activating the service.
@Satch Thanks for taking the time to help me with this.
Let me first say that I'm a total newbie with TWC phone.
Basically, 'no one' knows the TWC phone number and I just
want to be sure I understand how nomorobo works before I
start giving this number to people such as my medical
providers. I hope that answers your question to me: "My
inquiry would be, if the calls are being successfully
blocked, why would you want a list of blocked calls?"
You stated "...When you do that, provided that you have
Caller ID on TV turned on in box settings..."
I have already activated nomorobo but when I go to VoiceZone
Settings>Nomorobo, I don't see anything about "box settings."
Should I be looking elsewhere within My Account for "box
Box settings would be on your cable box. If you have the Navigator Guide, this is Spectrum's newest guide. (Black background on the screen.) You can activate box settings by pressing Settings on your Remote Control, than scroll to "Caller ID." You can turn the Caller ID prompt on and off. You can also review calls that come in in your Caller Directory.
Note two things about Spectrum Digital Phone Service:
1.) You must have Spectrum TV and Digital Phone to get Caller ID on TV.
2.) New or swapped boxes and new phone installations may take up to 24 hours for Caller ID on TV to activate.
When you press Settings on your remote, you will see options for for Set Up and Call Log:
Set Up: Turns the Caller ID Prompt on-When on Calls that come in will show on screen when you are watching TV. With the prompt off, you won't see the calls come in, but they will still be recorded by your converter.
Call List: Displays a Directory of your incoming calls. You can press Select on your Remote to take action on a call. You can erase it from the list. Use the arrow keys to move the indicator.
Nomorobo calls like I said, will only show in the list, but when Nomorobo is activated in my Account, the calls will be dropped after the first ring. Only Telemarketer and Spammer calls are blocked. School Closings, weather emergencies, pharmacy, and doctor's office recordings are always allowed through. No more political calls either!
We have had Nomorobo activated for two years and have not had a single spam call get through. It's amazing!
Call Blocker Plus for the win.
Or was that too simplified?
Call Blocker Plus has the added functionality of blocking calls from callers who are spoofing/faking their caller ID, which is illegal to fake your caller ID, but many telemarketers do so.
When you see "Out of Area" it could also be a provider glitch. Meaning that the person calling you didn't get their phone #'s caller ID (which is called a CNAM) added into the database correctly. So it's not 100% a telemarketer, but most likely it is a telemarketer.
I'd also recommend if trying to screen out calls that you get by opting-in for Nomorobo.com
It will allow legit things like pharmacy pickup and school closing notifications to go though, but block known telemarketers that were reported to donotcall.gov.
Which reminds me, also add your number to donotcall.gov; that way you can file a complaint on the first telemarketer that calls you, they get fined for having called you when you're on the list. The longer you're on the do-not-call list, the better. The more telemarkers you file completed complaint tickets on, the more they'll avoid your number like the plague. Nomorobo takes this a step further, but this was where it all started. Your tax dollars fund this so... why not?
They're free services, all three I just mentioned. But YOU the customer must opt-in. Legally we can't just opt you in, although in many cases I wish I could just do that for customers.
You can control turning on (opt-in) on the Nomorobo and Call Blocker Plus of these yourself though the "TWC ID" MyServices portal here:
If you're having issues with logging into the MyServices portal, then call us and ask to speak to the "Tier3 Department" which is specifically trained and has the access permissions necessary to help customers with that. Please have a bill statement handy, because they'll need to authenticate you by your 4-digit customer code on your bill.
As a general note, if one must absolutely must get the real # of a phone # calling you, it's going to have to go to a subpoena (approved by a judge) because in the USA call identity is confidential information. No ISP may release it unless to comply with law enforcement investigation. I've only dealt with that like twice in my entire time working for the company, and in both cases it was potentially-life-threatening death-threats & harassment being made. When you start illegally using a phone to threaten somebody all of your confidentiality protections by your service provider blows out the window. Same can happen in cases of abuse quarantines on internet service.
Maximum storage: 60 minutes
Maximum message length: 3 minutes
Maximum greeting length: 3 minutes
Number of days until messages are deleted: Messages are saved indefinitely.
At 90% storage capacity, you will hear an alert message
If you keep Legacy TWC Service, you will keep your Legacy TWC Phone plan. If you switch to Spectrum plans, then you receive Spectrum services and what they include/don't include. Spectrum Voice will be available Standalone for $29.99, or $19.99 bundled. The international add-on is $5 additional per month. TWC Phone Standalone is $49.99 without any promotional discounts. Current promotional discount offers TWC Home phone at $19.99. Rates for phone bundled will vary on the bundle.
What has not been discussed however, is what you receive with Spectrum Voice within its $19.99 bundled/$29.99 standalone rates. Spectrum voice INCLUDES at no additional charge:
Voicemail ($3.95 with TWC)
Private Listing, unless specified you do not want it ($1.95-$4.95 based on market for TWC)
Unlimited Directory Assistance ($1.99 per call with TWC)
Taxes and Fees (Additional for TWC, included on Spectrum Voice plans)
There are obviously many other features that are the same/different, however these are the ones that would be additional charges for TWC customers. So bundled Spectrum Voice at $19.99 + $5.00 international calling is $24.99. TWC Home Phone priced at $19.99 + $3.95 Voicemail service is $23.94 + taxes and fees, lets say $1.50+ = $25.44.
So already you save money, and then get additional charged features with TWC absolutely fee, like Directory assistance and Private Listing if you want it. And it includes 70 countries in the International plan, where as TWC included 34 countries. Other countries would either be Full rate, or you pay for an additional international calling plan.
Hopefully I cleared the air a little bit on this one, but if you plan to make International calls, the plan is worthwhile, keeping you close to the same rate you pay now, or even saving you money overall. If you don't plan to make international calls, then the plan is automatically going to save you money if you have it bundled with TV or Internet or both, as TWC and Spectrum Voice are both $19.99, but TWC does not include taxes and fees with that.
There is currently the ability to do this. You would go to the settings in My Home Phone in My Account and then the option is for Call Blocker Accept you can have it so that only certain numbers up to 30 different numbers can call you.
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