Call Blocker Plus for the win.
Or was that too simplified?
Call Blocker Plus has the added functionality of blocking calls from callers who are spoofing/faking their caller ID, which is illegal to fake your caller ID, but many telemarketers do so.
When you see "Out of Area" it could also be a provider glitch. Meaning that the person calling you didn't get their phone #'s caller ID (which is called a CNAM) added into the database correctly. So it's not 100% a telemarketer, but most likely it is a telemarketer.
I'd also recommend if trying to screen out calls that you get by opting-in for Nomorobo.com
It will allow legit things like pharmacy pickup and school closing notifications to go though, but block known telemarketers that were reported to donotcall.gov.
Which reminds me, also add your number to donotcall.gov; that way you can file a complaint on the first telemarketer that calls you, they get fined for having called you when you're on the list. The longer you're on the do-not-call list, the better. The more telemarkers you file completed complaint tickets on, the more they'll avoid your number like the plague. Nomorobo takes this a step further, but this was where it all started. Your tax dollars fund this so... why not?
They're free services, all three I just mentioned. But YOU the customer must opt-in. Legally we can't just opt you in, although in many cases I wish I could just do that for customers.
You can control turning on (opt-in) on the Nomorobo and Call Blocker Plus of these yourself though the "TWC ID" MyServices portal here:
If you're having issues with logging into the MyServices portal, then call us and ask to speak to the "Tier3 Department" which is specifically trained and has the access permissions necessary to help customers with that. Please have a bill statement handy, because they'll need to authenticate you by your 4-digit customer code on your bill.
As a general note, if one must absolutely must get the real # of a phone # calling you, it's going to have to go to a subpoena (approved by a judge) because in the USA call identity is confidential information. No ISP may release it unless to comply with law enforcement investigation. I've only dealt with that like twice in my entire time working for the company, and in both cases it was potentially-life-threatening death-threats & harassment being made. When you start illegally using a phone to threaten somebody all of your confidentiality protections by your service provider blows out the window. Same can happen in cases of abuse quarantines on internet service.
Maximum storage: 60 minutes
Maximum message length: 3 minutes
Maximum greeting length: 3 minutes
Number of days until messages are deleted: Messages are saved indefinitely.
At 90% storage capacity, you will hear an alert message
If you keep Legacy TWC Service, you will keep your Legacy TWC Phone plan. If you switch to Spectrum plans, then you receive Spectrum services and what they include/don't include. Spectrum Voice will be available Standalone for $29.99, or $19.99 bundled. The international add-on is $5 additional per month. TWC Phone Standalone is $49.99 without any promotional discounts. Current promotional discount offers TWC Home phone at $19.99. Rates for phone bundled will vary on the bundle.
What has not been discussed however, is what you receive with Spectrum Voice within its $19.99 bundled/$29.99 standalone rates. Spectrum voice INCLUDES at no additional charge:
Voicemail ($3.95 with TWC)
Private Listing, unless specified you do not want it ($1.95-$4.95 based on market for TWC)
Unlimited Directory Assistance ($1.99 per call with TWC)
Taxes and Fees (Additional for TWC, included on Spectrum Voice plans)
There are obviously many other features that are the same/different, however these are the ones that would be additional charges for TWC customers. So bundled Spectrum Voice at $19.99 + $5.00 international calling is $24.99. TWC Home Phone priced at $19.99 + $3.95 Voicemail service is $23.94 + taxes and fees, lets say $1.50+ = $25.44.
So already you save money, and then get additional charged features with TWC absolutely fee, like Directory assistance and Private Listing if you want it. And it includes 70 countries in the International plan, where as TWC included 34 countries. Other countries would either be Full rate, or you pay for an additional international calling plan.
Hopefully I cleared the air a little bit on this one, but if you plan to make International calls, the plan is worthwhile, keeping you close to the same rate you pay now, or even saving you money overall. If you don't plan to make international calls, then the plan is automatically going to save you money if you have it bundled with TV or Internet or both, as TWC and Spectrum Voice are both $19.99, but TWC does not include taxes and fees with that.
There is currently the ability to do this. You would go to the settings in My Home Phone in My Account and then the option is for Call Blocker Accept you can have it so that only certain numbers up to 30 different numbers can call you.
TWC-Social Media Customer Care
Thanks, Satch. The prompt is on and there's 21 calls on the list so it seems to be okay. This happened off and on for awhile, then as of yesterday, it quit working all together so I guess we'll wait and see what happens. While it's not a crisis as the caller ID on the telephone screen works, I just got spoiled by not having to get up and go look if the tv was on