I have rebooted my box countless times to no avail. I also had a service tech out last Saturday. He replaced all my indoor connections and the connection outside. He said this is a problem with Spectrum/TWC, not with my equipment.
Post your signal levels if you can. Don't reset your equipment, (no rebooting of the cable box or cable modem) that will clear the error codes. Poor On-Demand connection is rarely the result of a bad box. I assume the tech replaced your drop line?
Keep calling and getting credit. If your neighbors have Spectrum and six or more people call in the same area, they will send auto dispatch. You might have ingress (noise) coming in from the main junction box on your street. When you contact Spectrum this time, say that the tech came out, replaced the lines, and you are still having problems with VOD service. Give the error code and ask the rep to open up a support ticket for your area. This needs to be escalated to level 3 tier support. Please keep us posted.
The mods here at the forum may also request that you contact their support team directly.
So I've had it with the SA 8300 DVR box that I have. There is always a lag with operating the guide and fast forwarding on the DVR. I talked to customer service and they said that resetting my signal would fix the problem, which it didn't. I asked them what I need to do to get a new DVR box and they told me that there isn't anything else available. I then asked specifically if the SA 8300 was the best technology they offered and the service rep lied saying that it was the best technology they offered.
What do I need to do to get a DVR box that operates properly? It's gotten so bad that if I can't get a box that operates better I'll switch to AT&T just so I can properly scroll through a guide and fast foward without the ridiculous lag.
The SA boxes are dinosaurs. You need upgraded equipment, but before you do that, you must get a tech out to check your signals and drop-lines. A new box will not solve bad signals or line issues. The tech will make sure that your signals are good before updating the box.
After the signals and lines are good, the tech will be able to give you an updated box with a better guide. Try to get the ODN Navigator Guide on an Arris, Cisco, or Samsung Box It has the following:
In a PM to Spectrum, set up a service call requesting a signal and drop-line test and requesting one of the boxes mentioned above. You need a signal test, line test, and an updated model box. Request that you do not want another SA model! The PM request for a tech visit and new box should be sent, along with your account information to @Forums_Help Let us know what happens!
FYI for all readers in this topic:
The set-top box time is set through our controller/server at the hub. The customer does not have the ability to change the time. The time should not be off by more than 2 minutes. If it is off by more than 2 minutes:
1. Verify the coaxial connections on the back of the set-top box and at the wall outlet are tight.
2. Reboot the set-top box.
3. If the problem is still not corrected, contact us to schedule a Trouble Call (a repair appointment)
4. The field tech that runs the TC can determine if this is a local coax wiring issue or something that needs to be forwarded to maintenance or a hub tech.
Basically, incorrect time display means there's some sort of communication difficulty and the box has lost synchronization with the server.
Recently came (back) to TWC/Spectrum from DirecTV. I have two DVR's, both Cisco's, with one being a model 8640 and the other a 8642. When I fast forward on the 8640 there is a time bar displayed so I can see where in the recording I'm at. The 8642 does not display that progress bar.
Might there be a display setting of some type to get that to show up?
What am I missing here?
A reboot of the box should bring back the program progress bar on the affected box.
To Display The Guide in HD (On Boxes That Support It)
If your Guide is still not in HD, you will need to contact Spectrum to get a tech out to check this.
Happy to report that some extensive web research provided the way to reformat the hard drive! Took about 10 minutes. Obviously, lost all of the recordings but the counter went back to zero and everything is working.
It is unfortunate that Time Warner (now Spectrum) seems to have a corporate culture that says - it doesn't matter what we spend on equipment, labor, service calls or whatever, , we just mark it up and pass it through our complient regulators to our consumers. And because we are a monopoly, we can ask our customers to bring in perfectly functioning equipment for exchange and they have no choice.
A real company would have diagnosed issue over the phone and talked me through the re-formatting to try to save the supply chain cost of replacing the box. Too bad it doesn't work that way for Time Warner.
I want a new cable box now. I cannot handle any of my problems anymore and the seemingly lack of ability by TWC is frustrating. This box, the Scientific Atlanta DVR 8300 HDC, is extremely slow. It takes 3 seconds to open the TV guide after pressing the guide button. It feels laggy to use, the box does not keep up with the buttons being pushed on the remote. Sometimes it's so slow that me and my family would end up mashing the Guide button many times until it finally responds, only to go back to the channel because the button was pushed one too many times. This box is so old that the interface isn't even widescreen because it's a technical limitation, who would have thought that would happen to 2006 hardware in almost 2016? A 10 year difference! The box is so old that it doesn't support the new On Demand experience that's cloud enabled or some marketing that TWC keeps pushing around now, so not only can we not use the new, vastly better UI but we also don't get to access the features that are being advertised. Why is Time Warner Cable so behind with equipment? The devices need to be swiftly laid off, I mean even Comcast has a better/modern cable OS, and experiences like mine is exactly why more people are "cutting the cord" and are using solutions that actually work and doesn't empty the wallet like Netflix and Hulu.
I expect to see replies about how I should exchange the box into my local TWC "Store" for a newer one but countless times after requesting a new box for about 5 times now I'm told that the one we have is the latest one. I stopped bothering when the last time we expected a new box, they instead thought that we wanted a DVR box, and gave us an older, louder, and heavier box... aka the one we currently have. The rep then proceeded to say that this is the best box they have and that even they use it inside their office while pointing to the same box on the wall.
I don't know how they manage to use it and not notice any major lag. On many online forums, people with similar models like my cable box have the exact same issue, yet nothing has changed. Meanwhile, a family member who moved to a new home two years ago received a newer cable box after signing up for TWC- and it has the widescreen HD guide, the new On Demand service, and best of all, it is very fast and smooth to use. That's the cable experience I want. And my local TWC store is denying me that by claiming they don't have anything newer, when I believe that is where my family member picked up her's. That cable box I believe is a Cisco 4742HDC.
I know this may be unwarranted and will look like a misdirected rant, given how all of you can't directly help the situation. However, I've seen TWC techs, even staff on here helping people and I hope that one of them can manage to resolve this situation. We've been considering going DirecTV for some time, and I feel like this might be my breaking point for switching services. Any help will be appreciated. Thank you for reading this.
I felt your pain! Don't go to the TWC office. Just call TWC or send a PM message to this link @TWC_ForumsHelp. Title your post. "Need Cable Box Upgrade Model." Mention that your current SA-8300 is too slow. Please include your name, account #, and phone number, and TWC will set up a service call to get that equipment updated. You can mention the slowness of the guide and the non-responsiveness. Any box other than an SA model will give you the new guide features, including:
The Cisco, Samsung, and Arris boxes all have the new guide and it is awesome! Contact TWC for a service call and say that you need a newer model box. I like the Arris very much! You'll be shocked at the difference in speed and features!
Oh yea, what @Surreall said above about the signal levels is important. A new box will not solve bad signal levels, but when you request the updated box you can also put in the work order a request for a signal and drop-line test, just to make sure that everything is OK. I would recommend that as well. Please post back and let us know how the update goes!
1. Spectrum gold includes basic, expanded, Digital 1 (Equivelent to Variety Pass), Digital 2( Variety Pass Plus Equivelent), and six premiums. You would gain two premiums in that scenario. Depending on your market your speeds could possibly go up by a bit.
2. As far as your enhanced dvr is concerned, you will be allowed to retain the equipment and functionality (assuming the model is compatible) for as long as the equipment is functional. Should it ever need to be replaced then it would be with a 2 tuner dvr. If you do migrate also keep in mind that the modem from twc/spectrum may need to be swapped out if not capable of the speed increase or not compatible with Spectrum service.
Hope this clears things up for you!
Did you reboot both the main and your cable modem?
If fou switched to spectrum, they no longer offer WHDVR service... Enjoy the merger...
Need to correct one thing on this. It is true that any new customers coming to Spectrum would not be able to get either WHDVR or Enhanced DVR service.
However, any existing twc customer migrating their account to Spectrum can retain that service as long as those particular pieces of equipment are functional. Just thought I would clarify this as there seems to be a bit of confusion (although understandably so) about this subject.