Thank you for your response.
The DVR has been refreshed many times and also rebooted several times. The technician who visited our house checked signal strength and connections. All were just fine. The recommendation then was to replace the DVR. I likely will have to do this but will lose all programming and shows residing on the DVR. Ugh! Went through this last year and it is a PITA.
My questions were and still are:
1) Are there issues upstream of us? The technician told me that problems had occurred that might have affected us.
2) Is Spectrum's work to move to on-demand services affecting me/us? I noticed that my recording schedule is now accessible via the web. This sort of work on Spectrum's part tells me that changes in how services are delivered/managed is changing. A Spectrum service rep confirmed that this was occurring but said it should not affect my service. Having been in IT for 30+ years, I know how big changes can affect users downstream.
Bigger question....is Spectrum moving away from DVR services and strictly to on-demand?
Having said all this, I'd really like answers to my questions above before I swap out DVRs once again.
Here are general answers to questions about the DVR:
If your picture is pixilating, loss of channels, On Demand issues- This is almost never a box issue and almost always a signal or drop line issue. This could be a problem with the drop line, the tap, your junction box down the street, an issue with a bad tap. In this case, avoid rebooting any boxes, modems or routers for six hours before a tech visit. Doing so will reset the error codes back to zero and the tech needs to see the error codes.
A NEW OR SWAPPED BOX WILL NEVER, EVER SOLVE BAD SIGNALS, DROP LINE PROBLEMS, OR WIRING PROBLEMS! This mandates that the wiring or drop line be replaced. It could be that, it could be the tap, it could be the junction box on your street.
DON'T OVER-REBOOT-This puts a strain on the box, in addition to resetting the error codes that the tech needs to see. This is also true for modems and routers as well as boxes. If you have bad signals, a reboot will only temporarily resolve things. But the problems will come back unless the wiring, drop, or tap issue causing the problem is replaced. If two reboots AT THE MOST are not fixing things, something else is wrong. You should be able to go for months without rebooting if lines, signals, and wiring are good.
When might I need a new box?
The Cloud Technology- Yes, Spectrum is moving to cloud-based services where more DVR functions will be in the cloud and come off of the cloud. Long term goal is to store shows, series, movies and settings in the cloud, so that they will be pinned to your account and should you need to swap a box, your shows and settings will be intact. The boxes will be doing less work in the future, as more and more features and settings move to Spectrum's network servers. On Demand will not replace DVR programs per se, even though On Demand is an important adaptation to the cloud-based technology.
Thanks for the add'l info Satch. I only reboot when I have to, like when the DVR stops responding to some or all remote commands. In this latest incident, I had soft-rebooted from the onscreen menu once to begin with, and the problem went away (and no changes to the *list view* of recordings) but another issue started happening so I soft-rebooted it from the onscreen menu a 2nd time, and *that's* when the list view changed and was disorganized. And the only way I got it back to normal was the hard reboot unplug / wait / replug. That did the trick though.
The TV does work with PIP. It worked with my DISH DVR at the previous address all with the DISH remote.
TV has 4 HDMI ports and 2 AV sets of plugs.
thanks for the reply. Thinking now after reading above post, it's the DVR they gave me.
My Scientific Atlanta Explorer 8300HDC box has become stuck in an endless attempt to boot up.
It goes through the normal boot sequence (OCAP, etc.), but gets stuck on "E - 4" (at 4 in the onscreen countdown). It sits there for a while, then re-reboots & restarts from the beginning. Over. And over. And over, again.
Is there anything I can try other than having to bring it in for a new box? I do guess this one's pretty darn old!
Welcome to the forums! That is a very old box! Try powering off the box and maybe let it sit with the plug out of the wall for about 10 minutes. Plug it back in, and see if it boots up correctly. It probably will do the same thing with getting stuck. Swap your box out for a newer model. I would recommend an Arris, Cisco/Technicolor, or Samsung box. You will get a more modern hardware unit with newer software and more storage, since you have DVR service. This issue with the box getting stuck may come back even if it does boot back up again. Get a newer cable box. You can contact the Spectrum Forum Help at this forum to set up a service call to get that equipment updated. PM them your account information and also have the tech check your signals and drop-line just to make sure that they are good.
A new box won't solve bad signals. The tech will check your drop line to make sure your signals are within proper ranges. Let us know what happens!
Very well said... the error you are getting is a boot error - a box replacement sounds like the best choice for all the above reasons. Several ways you can get a new box, you can go into the local lobby and swap them out, call and one can be mailed to you - or a tech couid swap it out for a possiable fee (which check rep when you call, to avoid any "surprise" charges) - hopefully you have/will have this fixed soon.