Good morning. I have looked into this and have done some testing on our test DVR
I am seeing the same thing. It plays the locally recorded program when selected
through the remote with the DVR but when selected through the Remote DVR Manager
it defaults to the On Demand Offering.
I have found that if the program you are selecting from your DVRed programs is not available On Demand you are not able to "Watch On TV" unless you are using the remote control directly with the DVR.
I have forwarded this to our specialists. I am unsure if this is as is intended or not. I have not noticed this issue myself or had this reported previously so I am unsure if this has been the case before now or not.
Thank you for bringing this to our attention!
Thank you for participating in the Forums.
Have a good rest of the day!
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
The newer Arris boxes are coming with a remote that has a "system power" button that sequentially turns the TV and cable box off, but it's easy for them to get out of sync and it results in more confusion.
Buy a big button universal remote, it will probably do the cable box codes and maybe most TV codes. The old stock ones are useless, they don't support most flat panel TV's made after 2010but usually do the cable boxes as those codes were all the same
Problem solved on third call to tech support.
Sorry to see that none of your peers were able to help with this matter. Thanks for updating the post. Thank you for your participation in the Forums!
Spectrum Social Media Customer Care
Forums Community Manager
I have the same issue with my Enhanced DVR, never had the issue when with TWC, only with Spectrum. I found a workaround that lets you watch a recording when it gives you the loading error. First, select the recording you are trying to watch. Then, select the delete shows option thats on to the left, it should take you back out to your DVR recordings list and now show the the program title that wouldn't load before. Click the Info button on your remote control, it should now give you the option to watch the recording. Just make sure you don't select it to be deleted when you are doing this. This has worked for me so far, when a recording just keeps saying "loading", so that I am able to watch it. I hope this works for you as well.
Thanks for the reply but not sure what you're referring to. I may be wrong calling it a signal amplifier but it plugs into outlet, coax cable runs from it to a splitter, then coax to box and TV. All TVs in house work fine with this set up except one. And that one is intermittent until I tried to put in a new desktop box. Customer service gave me another one of the "amplifiers" last night to try to add to the coax line where I am having issues.
This is cable TV only. When you refer to a modem, I picture internet. Internet is working fine and NOT an issue.
You don't have a box issue. You have a signal issue. You need to contact Spectrum for the following:
1.) A signal and drop-line test.
2.) A check of the junction box on your street.
3.) Disagree with Ms. Raye on the use of splitters. They can decrease signals by up to ninety percent. You should remove splitters.
Try to avoid resetting your box or modem for at least six hours before the tech comes. This will reset the error codes, and in this case, the tech will get a good reading when this is not the case.
At this point, the best option would be to sent the equipment to someone you know who is near a Spectrum Store, and can return the equipment for you. I recommend this option because they can obtain a receipt to send to you to verify the equipment was returned and ensure that your account status is correctly updated. The receipt is important because it is your only proof the equipment was returned.
Spectrum Social Media Customer Care
Forums Community Manager
I have two cable boxes. The one in the LR is a Samsung and it often "freezes" at some time during the night. I have to reboot it in the morning and it takes a long time to reboot. The one in the BR is a Cisco and it works ok, except for certain channels (2 and 4) where the sound is almost inaudible, except when the commercials come on - and then it blasts!
Maybe I need new ones, but they're heavy and it's a schlep to the cable office.
As there are issues with both boxes, it sounds like a signal or drop-line issue is fluctuating during the overnight hours. Contact Spectrum for a signal and drop-line test. Also mention that the main junction box on your street should be checked.
Avoid rebooting your equipment for at least six hours and you can post your signal levels to the forum if you have Spectrum Internet service. Ms. Raye is our signal analysis expert. You should wait at least six hours before posting your signal levels. It is important not to reboot the equipment prior to a signal level reading, because this will reset the error codes.
Let's see what she finds. If she finds nothing, or you don't have Spectrum Internet service, I would still get a tech out. When the tech is there, tune to a problematic channel and he will take a signal reading. Mention the drop-line check and junction box as well. Best guess is that your signals are dropping overnight. Disconnect any splitters from your equipment if you have them. They can reduce signal levels by anywhere from fifty to ninety percent.
I couldn't figure out the log stuff, so I called the cable company and a very nice technician checked the signals and found them all to be more than adequate. He thinks my 7-year old Samsung box may be the problem so I am having a technician come out to check it. Glad they still make house calls!
Thank you all for your help.
I got this code after i unplugged the unit to restart it and then the IA01 error would show up everytime I would restart it. I took the DVR in and exchange it thinking that this was a fatal error in the software and there must be a corrupt file or something. Pluged in the exchanged unit and still got IA01 error. Talked to the online chat help and they asked me to do several things including removing any spllitters I had. Well there are two co-axle cables that come in the house from one splitter and one is for the internet modem and the other goes to the DVR. After switching the locations on the splitter I saw no effect and while chatting with the techs was reading forums. So they had setup an onsite visit to try to resolve the issue an d I decided to plug the DVR into the co-axle cable for the modem that was working just fine and what do you know there app fully loaded. So I went and traced the other co-axle cable back and didn't fine anything wrong with it but wiggled it around and moved it to see if I had kinked or damaged it somewhere. Plugged the DVR back in to the origonal co-axle cable and it started working again. So what I beleive error IA01 is address code that we see in PLCs and it stands for Analog Input #01 and that is for the co-axle cable input.