Are you seeing this on every program on that channel? Are you still
having the problem today? If all of your connections are tight, you see no
corrosion on any splitters and there is no visible damage or severe bends
in the coaxial I would suggest contacting us directly for further support.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Pixellation is "errored seconds" for digital TV and is pretty much always a signal quality issue: ingress leak caused noise (usually affect internet upstream and not TV though) , maintenance issue , or just weak signal power levels (could be the MHz frequency TBS is on is too weak in dBmV signal power).
Create a TC (troublecall) appointment for this, for "picture quality" as the problem/reason.
I'm having the same issue, but my channels are grey with no sound and it is like that on Investigation Discovery, Spike, Syfy, and TruTv. I've done all of the steps mentioned above, and called support with no solution.
You and the other poster probably have line issues that likely needs a tech visit to resolve if none of the other steps resolved the problem. You have loose connections somewhere, bad splitters, rodent-chewed lines, water in the lines, etc.
You have a signal level issue, probably outside lines/ splitters or storm/ rodent damage.
Verify all connections are tight, Call TTWC and get a tech out... This cannot be fixed over the phone, it's a physical problem.
Remember, pixelation is essentially "errored seconds", when the signal is too weak or corrupted with noise to be understood clearly by the cable box, which means it's an inside and/or outside cable wiring issue. Always good to check behind any wallplate outlets as well for bad fittings, especially if it's just some TVs pixelating in the home and not others.
I'm in NYC upper Westside area. Programs such as Hallmark, ION, BBC America and all MNN public access programs and more go out. This has gone on for months on a consistent basis. Customer service says it is temporary and will fix. Not so. It is now on a daily basis. I reboot but nothing. Do I get reimbursed for the services not received.
Long time customer and paying premium prices.
It could be braodcast signal / cell phone signal ingress issues, especailly if it only happens on certain channels.
You can check every F-connection to make sure it is slightly more than finger-tight, and look around your home for unterminated cable connections. The problem may not be in your unit, but could be in your neighbor's place, in a common area, or even out in the weather somewhere.
If tightening loose connections and terminating uinused connections (with terminating resistors) does not correct the problem, a tech visit will be required to perform a noise survey.
Are you also an internet customer? Can you post your modem diagnostics? If the problem is an ingress issue, there will be noise on the channels used for internet service, too...
Before calling out a technician for this we would suggest you take a look at the connections of the coaxial
cable. You will often see problems with audio/picture if the cable is loose.
If you are able check the back of the cable box, make sure everything is tightly screwed in, then do the
same at the coaxial outlet at the wall. If you are using a splitter make sure that is all tight and then again at the outlet that the splitter connects to. If everything is very tight we will want to further investigate this.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
You need TWC out... The levels at the modem are bad as well.
this looks like the too many splitter/open port issues. wet outside cable/ chewed up or crushed...
on the cable box, on each of those 2 channels there is also signal levels and s/n error ratios
I'm starting to notice a trend, today it is rainng and i'm seeing allot more noise than usual
Ah, that's a very important clue. A few possibilities come to mind:
1) Your cable connection at the pole may be corroded (a common problem), it's letting moisture in, which changes your signal profile. If this is the case, a home tech can replace the end in about 5 minutes, and things may improve dramatically.
2) If your pole tap-off box has a "weather cover", the cover may be broken or split and it's gathering water. A home tech might be able to address this issue, too.
3) Your incoming cable may be chewed (squirrels, usually, sometimes birds) or heavily abraded (a combination of wind movement and tree limbs), and that's letting the water into the cable. In this case the cable would need to be replaced, which can be done by a home tech, but some of them try very hard to avoid doing this work.
Well aside from being an older DVR, No Errors on either tuner is a good thing.
More than likely, this is an issue directly with Showtime then, and not specific to Spectrum. I'm checking here at home where I live and Showtime is also messing up (not in Kansas).