If this has not already been resolved you can try the steps below.
This issue, from a little research, appears to be a "handshake problem".
" You can try unplugging and replugging HDMI cables to see if that sorts the problem out, and even try putting the cable in a different HDMI port if one is available. If that doesn't work, switch both devices off, unplug them from the power outlet, plug them back in, and switch them back on."
Taken from Techwalla dot com
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
The service technician came out and it was indeed the fault of the guys that went up on the pole that Friday when my service went out. He logged it into his report but as my technician left another tech pulled up and said he was working on the cable for the house directly behind me on the other street so I imagine their cable may have went out when mine did. I made sure when he finished with them that my cable was still on and I called and the customer service rep credited me for the week that I was without cable.
Could be all SDV channels are in use and you're out of luck (please wait... for over a minute when recording was supposed to start)
Or the SDV channel frequency it was sent to is bad from ingress, noise or notched out.
Or the guide has the program and channel incorrectly listed and program HDCP DRM limoited as "do not record"
I keep getting a black screen then pixelation when watching the Hallmark Channel. This is the only channel with the problem and it happens in both my TVs. It's very hard to watch a complete program.
Hi Catmama ,
Reboot your box. If the issue comes back, you will need to set up a service call for a signal and drop line test. When the tech is at your home, tune to Hallmark Channel so he can take a reading of the signals on that channel.
please contact the local access/ community broadcaster that originates the programming... in most cases it's out of twc's control and on non twc equipment. The music is off one of TWC's music channels usually and only there when original programming is not switched in.
If the impairment is persisting, please reach out to our social media care team at TWC_ForumsHelp. With additional details on the matter, they'll be able to look into this for you.
TWC in Columbia, SC. It's only NBC (Channel 3). It has been out of sync for months. It is just the one channel, and it's the same story on all 4 of our TVs, only one of which is connected to a home theater system (i.e. three sets are just TVs with cable boxes). I've finally become annoyed enough to join this forum and post about it. Don't know if it matters but we have Motorola cable boxes on 3 TVs (one with DVR) and a Cisco on the fourth (with DVR). Again, all with audio consistently, constantly out of sync on NBC. Please look into it. Thank you.
Cold reboot any boxes with out of sync audio of the problem lasts for more than a day or so to see if that resolves the issue. If it does not, or the problem comes back, please send account information to @Forums_Help requesting a support ticket be opened. Have your friends and neighbors check out the channels in question as well. If six people or more call in on the same issue in the same node, automatic dispatch will be activated by TWC.
If TWC reports back that there is no issue on their end for those stations, than the next step would be to contact the stations themselves through their website. It is possible that their source audio signal may be messed up and need adjusting.