I am about done with spectrum, I go to entertainment on demand and select a free movie, for one you can't fast forward through them, which is fine because the commercials are short anyways, but if I pause the movie for more than five seconds and it starts me back at the beginning again!!! What is the point of having the option to watch the damned movie if I can't watch it!? About done with spectrum!!
You might have a signal or line issue, All On Demand Content has the ability to be resumed from where you paused for 24 hours from the time of ordering the movie. When you go to On Demand to resume your movie, you should see an "In Progress" indicator, with the ability to Resume or Restart. If you are still having this issue after 24 hours, please contact Spectrum. The fastest way is through Twitter. Register or log in to Twitter. You will need to follow the @Ask Spectrum Twitter account.
After following that account, you will need to send a Direct Message (DM) a private message with some account information and say that you can not resume On Demand movie content, and that movies are starting over automatically after being paused for more than five minutes. Lets give this 24 hours to see if it resolves on its own before Tweeting the Help team.
The service technician came out and it was indeed the fault of the guys that went up on the pole that Friday when my service went out. He logged it into his report but as my technician left another tech pulled up and said he was working on the cable for the house directly behind me on the other street so I imagine their cable may have went out when mine did. I made sure when he finished with them that my cable was still on and I called and the customer service rep credited me for the week that I was without cable.
Could be all SDV channels are in use and you're out of luck (please wait... for over a minute when recording was supposed to start)
Or the SDV channel frequency it was sent to is bad from ingress, noise or notched out.
Or the guide has the program and channel incorrectly listed and program HDCP DRM limoited as "do not record"
I keep getting a black screen then pixelation when watching the Hallmark Channel. This is the only channel with the problem and it happens in both my TVs. It's very hard to watch a complete program.
Hi Catmama ,
Reboot your box. If the issue comes back, you will need to set up a service call for a signal and drop line test. When the tech is at your home, tune to Hallmark Channel so he can take a reading of the signals on that channel.
If the impairment is persisting, please reach out to our social media care team at TWC_ForumsHelp. With additional details on the matter, they'll be able to look into this for you.
please contact the local access/ community broadcaster that originates the programming... in most cases it's out of twc's control and on non twc equipment. The music is off one of TWC's music channels usually and only there when original programming is not switched in.
TWC in Columbia, SC. It's only NBC (Channel 3). It has been out of sync for months. It is just the one channel, and it's the same story on all 4 of our TVs, only one of which is connected to a home theater system (i.e. three sets are just TVs with cable boxes). I've finally become annoyed enough to join this forum and post about it. Don't know if it matters but we have Motorola cable boxes on 3 TVs (one with DVR) and a Cisco on the fourth (with DVR). Again, all with audio consistently, constantly out of sync on NBC. Please look into it. Thank you.
Cold reboot any boxes with out of sync audio of the problem lasts for more than a day or so to see if that resolves the issue. If it does not, or the problem comes back, please send account information to @TWC_ForumsHelp requesting a support ticket be opened. Have your friends and neighbors check out the channels in question as well. If six people or more call in on the same issue in the same node, automatic dispatch will be activated by TWC.
If TWC reports back that there is no issue on their end for those stations, than the next step would be to contact the stations themselves through their website. It is possible that their source audio signal may be messed up and need adjusting.