I had a camera get wet outside and die. I bought a couple new ones on eBay. Can anyone tell me exactly how to pair them with my system? They are the exact same ones like I have.....the I Camera 1000. Thanks.
Ok. I hope this helps everyone. The tech just configurd my camera and I watched this to share so you dont need a tech to come out to pair a new camera. They did replace the camera for free and I had already bought two of them on Ebay for like $20.
Anyway, here are the steps to pair a camera if you need to:
1) Plug in new camera into the router with the white cord that also plugs into a/c power. This is how you power up the camera.
2) After two lights light up on the camera, press the reset buttom on the back of the camera for 30 seconds then release.
3) Go to your control panel and under settings, go to camera, then "add a camera". (if you already had 6 of them, you need to delete one first).
4) Follow the prompts and the camera will be there. You can rename it in the panel also.
Hope that helps and glad to give back...
Is TWC/Spectrum interent service still required to use IH. Since the IH system has it's own cable modem and router, is the customer still required to keep TWC/Spectrum internet service??
@rdw622 At this time it is still a requirement for you to have Internet service with us
if you wish to keep your Intelligent Home services.
Support for your Intelligent Home services will continue as usual. If there
should be any changes to the service you will be notified prior to that change.
Please let us know if there is anything we can help with.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
All good now - thank you.
When I got this system installed, I told the guy I was getting new doors soon. He told me not to worry about it because the sensors are wireless, I can just take them off the old doors and put them on the new doors. Well, that sounded great but didn't work so great. I've tried to put the sensor on the new front door and sometimes the sensors pair and know when the door is open and closed. Most times, however, the door shows as open. I have put them as close as I possibly can without them bumping against each other. I called 4 days ago and the rep said she'd have someone call me within 24 hours for a tech to come out and fix the problem. That was 4 days ago - no call! I tried the help chat, but the rep couldn't help me because apparently IH doesn't have reps on the help chat. I'm gonna call again today since the second door is being installed tomorrow, so I'm sure it too will have the same problem. Anyone else run into this sitaution? Any suggestions?
Actually I called back that day and they sent someone out the very next day. He put some risers on the sensors and it works perfectly now.
What is the contigency plan for when BestBuy sells out of the IH equipment? The light bulbs are currently out of stock, and I believe that is the only place to get these bulbs. I learned that the system won't pair just any smart bulb, after I bought a GE smart bulb and the system flashed a "not compatible" message at me. Having only one place to get equipment was really short-sighted on TWC's part - if they are at all concerned about customer satisfaction.
So I just learned that if the power goes out my Alarm System is rendered useless.
Any suggestions on what type of battery back ups I can buy (Brand, Model #s) to plug in-line to keep the alarm system still working; even if its just the doors; I guess that means the Router & Tablet need to stay powered.
one of the Belkin 12vdc power supply with internal battery units rather than a short run time UPS...
You see them for Uverse modems a lot. It has a single inverted power cable, center pin + and provides 12vdc at 1.5 amps for up to 4 hours.. I believe it has a small center pin, won't work on a sb 6121/41/83 with large pin modem or the advanced gateways. I simply add a second pigtail with the correct connector.
We recently had the system installed and I've noticed that even when I set the touchscreen screensaver to blank, the screen itself stays on while displaying a black screen. This seems like a huge power waste. Is there a way to set the touchscreen display to go off completely, while keeping the device powered on? Similar to how a phone or tablet is still on even though the screen is off.
In case anyone reads this down the road, there is no way (as of August 2015) to do this. The best workaround is to turn the dimming all the way down and hack the setting that is meant to be used to turn off the display overnight. I've set mine to turn off the display for the maximum time allowed (23 hours, 45 minutes).
Not sure why the manufacturer thinks everyone wants to waste power an illuminated tablet in their home all day long but apparently that's the case. This device is used by companies other than TWC so it's not really on them.
I contacted TWC to ask about the small LED that is present on the Technicolor TAC203 display. It is undocumented in the iControl Quick Start Guide
The 1/8" circular LED located about 1" from the bottom and about 1/2" in from the left has been observed displaying multiple colors including blue, green, amber and purple.
A helpful TWC IH customer service representative made several attempts to answer the question, but was unable to find any reference to the LED I was referring to.
Does anyone here know what the purpose of the LED is and what each color indicates?
Blue/Purple is when the system is starting up, rebooting.
Red is Armed
Green is Disarmed
Yellow is when something, a door or window, is open or not yet ready to arm.
Generally you would only see the blue/purple in a flash then gone.
Hope this helped.
Thank you for participating in the Forums.
Have a good rest of the day!
The problem is the IR led's are reflecting off the glass.
Camera needs to be outside the window or it's internal Led's covere/ disconnected and an external IR illuminator used.
energy efficient glass has IR blocking and it's very reflective to IR but lets visible light pass through.
We are decorating our home and are relocating some of our lamp modules. Is there a way to force the IH panel to rebuild the mesh network afterwards to optimise the communication between sensors and the panel?
It reconnects by itself. They will find each other and expand. They do not need to be reconfigured on the touchpad unless they had been removed from devices in the touchpad. You would know if you had done this.