A recent Apple update requires that incoming and outgoing mail use secured ports. This is a change by Apple, not by Spectrum or TWC mail. For direct assistance, we encourage you to contact our Social Media Customer Care team:
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We apologize for any service issue. Email settings on an iPad are under Settings > Email, Contacts, Calendars. For additional assistance, we encourage you to contact our Social Media Customer Care team:
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New poster: I use outlook, which is fast, but deleting emails in outlook does NOT delete them from the roadrunner server, so one has to log in to roadrunner webmail regularly to delete and avoid filling to the limit. But every time I do this it takes forever--and I mean forever--just to deltete one screen of emails. TWC MUST do something about this ongoing widespread problem. Your email system is from the 1980's in look and use.
Which version of Outlook? It could be a setting issue. I use Outlook 2010 for my TWC email and I'm not experiencing the same issue as you.
Check this link:
You can either make sure the "Leave a copy of messages on server" is unchecked, which will cause the messages to disappear from webmail as soon as they're downloaded to Outlook. Or, if you want to leave that checked, you can select the option to remove from server when deleted from the deleted items folder. Just make sure you empty your deleted items folder in Outlook, otherwise they will remain on the server.
The selfcare.twcc.com tool has a some strange & antiquated ways of catagorizing territories... I would try some other options (such as NorthEast Ohio since Erie PA is part of the "NEO" market area), and make sure your master/primary email is the correct one. You must log in with the primary email on the account in order to be able to change passwords, create sub emails, or delete sub emails. Total number of sub-emails you can create depends on your internet bandwidth/speed that you are subscribed for.
Also, DaKat, the master/primary email can be changed. The customer cannot edit or delete the master email except to change the password, but Tier3 can easily swap in a different sub-email to be the master email on the account. Unfortunately many installations (especially if it's an "Easy Connect" self install, or a contractor in a hurry) just quickly create a primary email when the modem is first registered for internet.
Consider just blocking the messages. If you have common name in your email address, such as email@example.com , sometimes a letter can be transposed and you can receive an email intended for someone else.
As pointed out, it could also be some type of phishing scam, but hard to tell.
The customer should also update his virus definitions and run a full scan, just to make sure that nothing bad has crept into his system. A password change can also help if instances like this continue. The first step is to check (put a check mark) by each of those "not for him" messages. The customer should send those checked messages to his Spam or Junk folder. The system learns what messages are spam, and this can help keep junk mail out of a users' Inbox.
Sorry to hear you are having trouble. You would be correct, more than likely we are blocking access. We
do not support TWC residential email out of the country.
Many people have had great success with services such as http://mail2web.com to get the
TWC email while traveling. I believe there are other services much like this one, perhaps forum participants can provide alternatives to Mail2Web.
Hope you have a fantastic trip.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
Please contact TWC Support to re-enable your account: http://www.timewarnercable.com/en/support/overview.html
Your account was most likely disabled because it has been compromised by a Hacker/Spammer. They may be sending spam from your account without your knowledge. When you get your account re-enabled, go to selfcare.twcc.com and change your password for your email account to something hard to guess with uppercase, lowercase letters and numbers such as: TouGH2GuesS158