Hello Spectrum customers,
If you are having trouble with your email, use webmail at https://webmail.roadrunner.com
Apparently, the problem is only with https://mail.twc.com - the address listed above should be used as a temporary solution.
I just used the roadrunner webmail server and it is working with no problem at all.
Hope this helps everyone until the main server is restored!
Thanks for the post. I am reposting so it can be marked as a solution (original posts cannot be solutions).
There is a known issue impacting webmail. Our engineers are working to resolve the issue as quickly as possible. Unfortunately, there is not an ETA.
Spectrum Social Media Customer Care
Forums Community Manager
Thanks Dan, reset tool diddn't work tpld me to call customer support. So I went another route, remembering that when I put a provider in it was Richmond even though I'm north of Lexington and not western or central KY. Long story short I got there and cleared out my email. Thanks for your help.
I had contacted both Dell (laptop manufacturer and Intel) in regards to the problem I was having. Dell just wanted me to update everything and then said it was an Orbi issue. I disagreed since all the other wi-fi devices worked fine and I had no issues with them. Intel responded back with a few suggestions (uninstall and update drivers for the 3165). I sent a not back to Intel and the next day, they sent me a note with a couple of new things to try and stated that there were a few folks that had the newest update of Windows 10 having the same problem. I went through the steps and EVERYTHING works great. Here is what Intel suggested I go:
Intel told me to go in powershell as administrator. Windows 10 Creator has an option to run Poweshell as Administrator when you right-click the start logo.
Then you need to fine the name of your wi-fi adapter: get-netadaptor
My adapter name is wi-fi.
Then you disable the RSC (receive segment coalescing)
I disable the RSC by typing in: disable-netadapterrsc –name wifi
Intel next suggested setting the wi-fi adaptor MTU to 1400. I used the command below to find the highest MTU that did not return fragmented files. 1400 still returned fragmented files. 1300 did not, 1350 did not. 1375 did return fragmented files. Thus I went with 1350. The optimum number is somewhere between 1350 and 1375.
I found the correct mtu by typing in: ping www.google.com –f –l xxxx where xxxx is the mtu size going down until the ping packets returned were not fragmented. I started with 1400 and eventually settled on 1350.
I set the mtu for the adapter by typing: netsh interface ipv4 set subinterface “wi-fi” mtu=1350 store=persistent
It all works. Thank you.
I apologize for any poor experience. I've included a link to Reporting Abuse, should you require additional assistance, please let us know.
Spectrum Social Media Customer Care
Community Forums Moderator
The amount of spam email that I've been receiving over the past couple of months is very high. I keep logging into webmail and marking them as spam but apparently nobody at TWC/Spectrum is looking at them. Or is it that like all big corporations they just don't care?
I have had TWC/Spectrum services since 1990 and have NEVER used their email. I would recommend a browser web-based email:
1.) Begin by getting Ad Block Plus. Type in AdBlock Plus in the search box of your favorite web browser and install it. It is offered for Firefox, Chrome, IE, and Microsoft Edge on Windows 10. Ad Block plus will block not only 99% of banner ads on websites and free email programs, it will also stop You Tube Video ads.
3.) Next get either a Gmail or Yahoo Mail free account. Both are excellent and will provide much better spam protection than Spectrum email.
Here are links to those email pages to sign up:
Yahoo Mail: https://overview.mail.yahoo.com/
It would all depend on what domains were included in the sale.
I am certain that they will eventually come up with something hybrid, such as your username remains the same, but the server / domain for your email address becomes email@example.com or firstname.lastname@example.org or something similar...
We just have to wait and see. I am ceratin we will be provided with ample warning when the plans are finalized.