There's a good reason you can't find any information yet: There are NO modems that Spectrum has tested at 1 gigabit and approved for customer purchase and install. Modem rental is part of the monthly internet service charge from Spectrum, so there is no financial incentive for you to buy your own modem unit. You CAN ask them to put their gigabit modem into bridging mode. Then go buy your own gigabit router+WiFi gateway which you will control and manage.
The information provided by @karlbeckman is correct, there are currently no modems you can purchase that are approved for Gig speeds. In areas with gig speeds available, we provide the modem in bridge mode and a router. As far as switching to a Spectrum package, it sounds like you may have been provided inaccurate information. We encourage you to visit a local store for pricing information or even explore the options available through Business Class service.
I suggest that you call BoA's electronic banking team, then tell them your story including the last IP address that you can reach.
On 4/20 you had said:
"It seems the traceroot get to ae120.access-a.sech-iad.netarch.akamai.com [18.104.22.168]
then timeout "
followed a little later by a correction:
"Nope cant connect to 22.214.171.124 "
The BoA IT folks know how to look up the owner of the failing IP address and can contact them to repair the server equipment and auto-refresh the DNS files. Good luck!
You'll have to contact your local Spectrum sales office for accurate details. The forums are primarily staffed by customer volunteers like you. We're not Spectrum employees and we don't get advance technical briefings on new service offerings or rollouts in limited geographic areas.
Oh forgot to mention that ther is a verizon (maybe not verizon not sure but I think it is) tower right down the alley like a half a block maybe, not sure the exact distance.
Get spectrum back out. The need to find the ingress point and repair/replace it.
I think those are Tmobile/AT&T freq's getting hit the hardest.
Removed Phone Modem & TV Cabeling and connected Direct to Ubee Modem.
Download now 120Mb.
Hopefully Numbers Below confirm that.
Startup ProcedureProcedure Status Comment
|Acquire Downstream Channel||555000000 Hz||Locked|
Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
|1||QAM256||555000000 Hz||1.7 dBmV||39.1 dB||0||0|
|2||QAM256||531000000 Hz||1.8 dBmV||39.1 dB||0||0|
|3||QAM256||537000000 Hz||1.7 dBmV||39.1 dB||0||0|
|4||QAM256||543000000 Hz||1.7 dBmV||39.1 dB||0||0|
|5||QAM256||549000000 Hz||1.7 dBmV||39.1 dB||0||0|
|6||QAM256||561000000 Hz||1.6 dBmV||39.1 dB||0||0|
|7||QAM256||567000000 Hz||1.4 dBmV||38.9 dB||0||0|
|8||QAM256||573000000 Hz||1.6 dBmV||39.0 dB||0||0|
|9||QAM256||579000000 Hz||1.7 dBmV||38.9 dB||0||0|
|10||QAM256||585000000 Hz||2.0 dBmV||38.9 dB||0||0|
|11||QAM256||591000000 Hz||2.2 dBmV||38.9 dB||0||0|
|12||QAM256||597000000 Hz||2.4 dBmV||38.9 dB||0||0|
|13||QAM256||603000000 Hz||2.6 dBmV||38.9 dB||0||0|
|14||QAM256||609000000 Hz||2.9 dBmV||38.9 dB||0||0|
|15||QAM256||615000000 Hz||3.2 dBmV||38.6 dB||0||0|
|16||QAM256||621000000 Hz||3.4 dBmV||38.8 dB||0||0|
Total Correctables Total Uncorrectables
Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
|1||ATDMA||5120 Ksym/sec||30600000 Hz||41.0 dBmV|
|2||TDMA||2560 Ksym/sec||19400000 Hz||40.3 dBmV|
|3||ATDMA||5120 Ksym/sec||24200000 Hz||41.5 dBmV|
|4||ATDMA||5120 Ksym/sec||37000000 Hz||43.5 dBmV|
It's a tier 3 issue...
repeat service calls from multiple customers seems to be all they'll use to escalate issues at a specific server.
Call this in as a problem with the server at that IP address...
Tell them they need to send a tech there, lol...
In addition to what @dstoffa has already said, I sense that you might not realize that you WILL have a Spectrum set-top box for each TV set. In the past some local channels were carried as SD analog over cable in the clear. Now ALL channels are being encrypted and transmitted digitally to reduce video piracy (theft of copyrighted video content).
The basic rules of multiple service cable installation include:
1) The cable modem MUST be connected to a 3.5 dB port on the first two-way splitter from the drop, and
2) Only split out as many ports as you have actively used video devices. No extra ports for spare cable outlets in other rooms; and any open splitter port MUST have a 75 ohm terminator.
quick update: had a tech come out (3rd visit) and he replaced all the fittings outside. My Uncorrectables have gone to zero now!!
Lets hope this resolves the issue once and for all. If anything changes I will update this post.
Netgear CM500 Modem (Firmware V1.01.09)
Nighthawk R6700v2 (Router Firmware Version V126.96.36.199_1.0.1)
I concur 100%, this very badly needs a troubecall appointment.
Your service will NOT improve without repairs by a tech on-site.
Only thing I'd add to what @karlbeckman already wrote, is this:
In order of best speed & stability:
particularly gigabit ethernet.
#2) 5.0GHz WiFi,
particularly both an 802.11ac source(WAP) and device, and ideally both capable of using 4-channel bonding (80 MHz width) of 20+20+20+20MHz.
#3) 2.4 GHz WiFi,
If you can't see the 5.0GHz, then use the 802.11b/g/n on the 2.4GHz band but for the love of kittens please set it lock to either 1, 6, or 11. Don't be a jerk riding the middle of the lane of the road, so to speak. (in technical terms, please don't be the cause of adjacent interference for both yourself and neighbors). The 2.4 GHz does have more range (because it's a lower frequency) but at a loss of speed. Won't typically get much more than 40 Mbps on 2.4GHz at best.
WiFi is data packet collison avoidance and dependent on environmental factors such as adjacent inteference, co-channel interference & utilization (everything has to take it's turn), and non-802.11 inteference (aka. noise). Thus, WiFi is not and has not ever been guaranteed for speed. Not sure what the run around is here... This topic/case-example seems pretty straight forward to me: