Firmware is pushed to all modems, customer owned or leased, from the ISP and not the manufacturer. Spectrum is well aware of the most recent firmware updates from all manufacturers and will put them through whatever testing they feel is necessary before pushing out to customers (if they feel like they need to do it at all). The CSRs and techs have no power to do anything about the firmware and likely have no information from the engineers. It is all done behind the scenes.
Outside of natural disasters like Flood, Hurricanes, Tornadoes, etc, a standard outage is guaranteed to be cleared up within 24 hours, however our current average turnaround for a standard outage is approximately 6 hours. Phone/chat agents are typically not provided with info about what caused the outage and when it will be restored, that is all handled on the tech ops/engineering side, so we are typically unable to provide an estimated time of repair unless it is listed as a Planned Maintenance outage, in which case we should be able to locate the estimated start and finish time of the maintenance.
Looks like a DIY install. Definitely not TWC/Spectrum!
LEVELS ARE NO GOOD!
Probably open splitter ports or old chewed up outdoor cable.
Modem must be on no splitters if you're interney only. the first 2 way splitter if you have a cable box. I'll bet the old modem was an obsolete single channel one that would only do 15 meg speed and could handle bad levels which the new ones can't. DS levels must be between -8 and + 8 dBmv and the US should have 4 channels all below +50 dBmv. s/n sb @ 35d B or higher.
Coaxial issue, not phone fixable, get a tech out.
"TCS Partial Service;CM-MAC=2c:7e:81:2b:33:5d;"
This tells me that You need to put terminating resistors on the unused jack and make sure connections at the back of wall plates are all a tad more than finger tight.
"> Upstream Bonded Channels
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||3||5120 kSym/s||30.60 MHz||39.50 dBmV|
|2||Locked||ATDMA||4||5120 kSym/s||37.00 MHz||39.75 dBmV|
|3||Locked||ATDMA||2||5120 kSym/s||23.30 MHz||48.75 dBmV|
|4||----||----||1||----||18.50 MHz||-0.0 ---|
Also, repost levels after modems been up for a few hours, It's unusual seeing partial service aned no correctables/ uncorrectables.
Are all the connections outside shiny and tight? How many ports on the splitter and are you internet only? If so, you need to connect the modem directly to the grounding block bypassing the splitter with open ports. Open ports affects levels, especially the upstream transmit ones severely, they cause the TCS partial service when one or more channels go out of range.
You are getting more than you are paying for so unlikely they will do much. If (when) your speeds drop way down or your modem starts rebooting at random times, then call and tell them that is happening. You can see your Ch 2 on your modem is messed up (reason for MsRaye's comment) and they will hook up to your line and see the issues and track it down (or just start replacing connectors and maybe cables).
looks like rg 59 coax, lol, rolloff is pretty bad after ch 6, the s/n is pretty bad on upper 3 channels.
bet it's got the corrected/ uncorrected counters turned off.
TWC needs to flatten out the levels somehow....
May be water in an outside line or a bad amplifier.... or a crushed/ chewed up line., it's rolling off too hard for rg 59...
@Kook for your market we are still offering 30x5 and 100x5. Different areas do have slightly different offerings depending on many factors.
I have verified this this morning. The offering there has not changed.
I've responded to your private message. If you have any further questions please
let us know.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Service still solid. No problems.
|Acquire Downstream Channel||603000000 Hz||Locked|
|1||Locked||QAM256||25||603000000 Hz||1.5 dB||37.8 dB||77||0|
|2||Locked||QAM256||26||609000000 Hz||2.0 dB||38.2 dB||71||0|
|3||Locked||QAM256||27||615000000 Hz||2.5 dB||38.1 dB||77||0|
|4||Locked||QAM256||28||621000000 Hz||2.5 dB||39.0 dB||83||0|
|5||Locked||QAM256||29||627000000 Hz||3.1 dB||38.8 dB||87||0|
|6||Locked||QAM256||30||633000000 Hz||3.2 dB||38.8 dB||85||0|
|7||Locked||QAM256||31||639000000 Hz||3.4 dB||38.8 dB||80||0|
|8||Locked||QAM256||32||645000000 Hz||3.5 dB||38.6 dB||75||0|
|1||Locked||ATDMA||7||5120 Ksym/sec||30600000 Hz||34.8 dB|
|2||Locked||ATDMA||6||5120 Ksym/sec||24200000 Hz||34.8 dB|
|3||Locked||TDMA||5||2560 Ksym/sec||19400000 Hz||32.5 dB|
|4||Locked||ATDMA||8||2560 Ksym/sec||37000000 Hz||39.0 dB|
MsRaye - Thanks for the help! My wife had done the factory reset earlier on page one. Those results were posted. I had also purchased another modem earlier in the week. Spectrum was unable to activate the modem on Tuesday and said try back in a couple of days. The errors were still occurring on the old modem even after the factory reset. Spectrum was able to activate (they said it was already active in the system from Tuesday) the modem yesterday and so far so good. No errors and the speed has been steady above 30 meg. Now my only concern is if they cut off the new modem by mistake since they may have both on the system.. Thanks again for your help. It must have been a modem issue or at least that particular firmware did not like that modem. The new modem is a different brand.