the service technician came in today and replaced the line coming to the house. Seems like a squirrel had chewed through the line. And all the services are working well.
I asked him to address all the lines as you suggested.
Really appreciate the help. You all are amazing. Thank you so much! Sav
OK after I posted last time my upstream was back down to just one channel and the power was up to 57 dBmV.
I rebooted the modem and it be OK and boom back to one channel on the upstream and high power.
I just happen to look in the back of my computer setup and seen that I had a orange outdoor extension cord that going in to a power bar surge protector on top of my desk that i had my phone, tablet, and a laptop on. (Note: the modem was not on this.)
I never did think it was the extension cord doing this at all. I just did not what it there.
So I removed the extension cord and reset up the power bar surge protector so I can just plug it in to a wall outlet. I do not know why it was not setup in that way to start with.
After I did this I rebooted the modemto see if I can get the power down on the upstream.
And it came back up with all 4 upstream and very good power for the upstream and downstream. And has been that way from that time. No reboots no slow net.
Just working very good. So it was the extension cord all this time. Hmmm??
OK this is a new one on me. But how?
Get rid of your Verizon phone...
or, get rid of all the extra splitters and bad coax/connectors, you have horrible Ingress from one or more Verizon handsets...
16 Locked QAM256 16 747000000 Hz -6.3 dBmV 31.8 dB 532876 296019... worst I've seen here.
"Get rid of your Verizon phone..." isn't really a solution. Are you saying that anyone with a verizon phone can't use spectrum or the internet?
I live in a condo, it's unreasonable and not even possible. If that's the case it's not "fixable"? Since I can't force tenants in adjoining condos to "get rid of" their Verizon phones.
So I'm going to skip to the part that I think maybe (again I'm asking I'm not an expert) you really meant for me to concentrate on. I have exactly one run into the condo, and that's where the modem is plugged in. IF there are splitters / bad coaxial connections then I would assume it's somewhere outside of my control and between myself (modem) and the source signal. Does this sound reasonable?
In short: The signal isn't what you would expect to see as a clean signal?
Thanks in advance for any help.
Firmware is pushed to all modems, customer owned or leased, from the ISP and not the manufacturer. Spectrum is well aware of the most recent firmware updates from all manufacturers and will put them through whatever testing they feel is necessary before pushing out to customers (if they feel like they need to do it at all). The CSRs and techs have no power to do anything about the firmware and likely have no information from the engineers. It is all done behind the scenes.
Outside of natural disasters like Flood, Hurricanes, Tornadoes, etc, a standard outage is guaranteed to be cleared up within 24 hours, however our current average turnaround for a standard outage is approximately 6 hours. Phone/chat agents are typically not provided with info about what caused the outage and when it will be restored, that is all handled on the tech ops/engineering side, so we are typically unable to provide an estimated time of repair unless it is listed as a Planned Maintenance outage, in which case we should be able to locate the estimated start and finish time of the maintenance.
Looks like a DIY install. Definitely not TWC/Spectrum!
LEVELS ARE NO GOOD!
Probably open splitter ports or old chewed up outdoor cable.
Modem must be on no splitters if you're interney only. the first 2 way splitter if you have a cable box. I'll bet the old modem was an obsolete single channel one that would only do 15 meg speed and could handle bad levels which the new ones can't. DS levels must be between -8 and + 8 dBmv and the US should have 4 channels all below +50 dBmv. s/n sb @ 35d B or higher.
Coaxial issue, not phone fixable, get a tech out.
"TCS Partial Service;CM-MAC=2c:7e:81:2b:33:5d;"
This tells me that You need to put terminating resistors on the unused jack and make sure connections at the back of wall plates are all a tad more than finger tight.
"> Upstream Bonded Channels
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||3||5120 kSym/s||30.60 MHz||39.50 dBmV|
|2||Locked||ATDMA||4||5120 kSym/s||37.00 MHz||39.75 dBmV|
|3||Locked||ATDMA||2||5120 kSym/s||23.30 MHz||48.75 dBmV|
|4||----||----||1||----||18.50 MHz||-0.0 ---|
Also, repost levels after modems been up for a few hours, It's unusual seeing partial service aned no correctables/ uncorrectables.
Are all the connections outside shiny and tight? How many ports on the splitter and are you internet only? If so, you need to connect the modem directly to the grounding block bypassing the splitter with open ports. Open ports affects levels, especially the upstream transmit ones severely, they cause the TCS partial service when one or more channels go out of range.