My wife went to watch Hot in Cleveland at 100pm last night on TV Land, channel 341. The channel was blank, with just the channel info at the bottom of the screen in HD on channel 341 & digital on 44 or 114, we are in Culver City, CA. I called in to Customer Service and they could not help. They said it most probable was on TV Land side and TW would start checking what happened. I was told this could up to 72 hours.
Is anyone else having trouble getting TV Land? Also, is it normally to take 3 days to solve as missing channel?
Have you tried rebooting your box?
Turn your box back on, it may take up to 30 seconds for some channels to reappear following a reboot.
Is TV Land back on now?
If it is not, or goes out again, you may need to call TWC to specifically request that your inside and outside signals are checked as well as the quality of your drop-line. Don't have them just come out and replace the box. A new box will not solve bad or old cable lines, or bad signals.
So the tech came yesterday and after taking with a higher level tech at TW, they igured out that the boxes did have some sort of authorization because they were "waiting for other equipment" so that's why they couldn't go passing the flashing yellow light stage. Once they cleared that up, the authorization was sent and the channels came in. The signal was weak so he also conneced an amplifier and everything was back to normal.
I never ordered anyother equipment or made any changes so I don't know how that got in their system.
1. Spectrum has no control over what Gracenote or Tribute puts into the Guide.
2. Spectrum has no control over the programming a network airs.
Your fight is with the network airing the game in question. They changed their programming decision at the last minute and/or Gracenote didn't have the time to change the guide info. What Spectrum can do is to put pressure on these two external sources to get things right as to not inconvenience the end user...us.
I agree with you, Spectrum should put pressure on the external sources that provide the data for the guide for complete and accurate information and to the networks to not make last minute changes. Your NFL analogy has bitten me a few times myself (not on Spectrum but on other cable outlets). Fox and CBS announce their tv schedule a few weeks ahead and the cable guides show what game will be shown locally. At the time my favorite team was out of market from where I lived and was I excited that one weekend my team was being shown locally so could watch. Lo and behold, when the time came Fox decided to show a different game in my local area (thankfully it wasn't a WNBA game, NASCAR, or an infomercial, but it could have been). It wasn't Comcast's fault (my provider at the time), it was the network changing their programming.
I'm not sure that Alvin, via Chat, fully understood so I am here to verify.
He did let me know that our year of TMC & Showtime promo would end on 12/02/16.
I just need to know if WE are required to cancel or opt out of that promo before the end date so we don't start incuring charges for that extra service or does the service just simply stop?
From my own experience,
No. No provider will automatically drop the channel unless it is a nationwide promotion for everyone like one of those three day weekend previews that you sometimes get. For example, I have TWC and have no Showtime/Movie Channel free preview. I never got a card. The closest we had for a big free preview for everyone was that free three months of EPIX when TWC first put the channel that way for all when Epix first came on the system.
Since this Showtime preview was not for everyone, you would have to call and cancel Showtime if you did not want it beginning 12/2/2016 to avoid charges. (One year after the promoted free date.)
I see some OD movies can either Buy, Free or Rented.
What's the difference between Buying and Renting??
There are some differences Free On Demand is offered for channels as long as you get the standard channel of that service in your package. Examples would be free movies, TV shows, and series.
Premium on Demand requires that you pay a monthly subscription to a premium channel package like HBO or Showtime. When you do, the premium channels VOD is automatically included.
A software update to the boxes clarified the buying vs. renting situation. There was some confusion that Buying VOD or PPV meant owning the show, This is not correct, so the name was changed to renting. When you rent VOD you pay an individual price for a movie, just as you would purchase a movie ticket. You than traditionally get the movie sent to your box and have 24 hours to watch the film.
In all cases for PPV and VOD service, a TWC box rental, and digital cable service subscription level are required.
Hope this helps!
Hi Boz. Thank you for your message. Before Spectrum went digital, Roku was plugged into the HDMI port on my tv (there is a HDMI2 port). The new Spectrum cable box needs to go into HDMI1. How do I get Roku to work using HDMI2? Thanks for trying to help an old guy.
If I'm understanding the issue correctly, you would plug your Roku into a different open HDMI port, in the example you provided, HDMI2.
Then when you want to use the Roku to watch something, you will need to use the TV remote to change the input on your TV to HDMI2.
Depending on your TV brand/model and/or your TV settings, and depending on what Roku model you have, pressing any button on your Roku remote might automatically change your TV input to the Roku input.
Also, probably also depending on the TV brand/model, if you have Spectrum CLIKR-5 UR5U-8780L remote, you might be able to press the TV button near the top of the remote and then press the "Video Source" button at the very bottom left of the remote to change your TV input.
When you're done using your Roku, then you'll have to put the TV input back to HDMI1 to use the cable box.
I hope this helps!
DirecTV, Dish Network and others are always having free previews of Cinemax, HBO, etc.
Does Spectrum ever have free previews?
That depends if the host channel is doing a national free preview or only a selected market free preview. This website below lists up-to-date information about every provider when they are having a free preview:
Go to the right-hand side of the screen to choose Spectrum. Today, February 27, 2018, it says that many may get a free HBO/Cinemax preview this weekend.
Note that the information provided is not guaranteed, may vary by market, and is subject to last-minute changes. If it's not a national free preview, the station has to work it out with the TV provider to offer the free preview.
I have called them a number of times and their excuse is that the servers are having issues which is far from the truth.
This is 100% true. I had a tech here to do some outside wiring updates and update our inside cable line. (Our main inner line was 30 years old!) We were having cable TV pixilation, occasional Internet drops, and phone issues. He put in a new line and called maintenance, to fix another small issue with the signal,
He told us there's a nationwide problem going on with On Demand. On Demand is working, but it's not uploading new content on many channels. It's something nationwide with the servers.
Internet service and television service are two completely separate things. It's not Spectrum blocking you, it's the networks that want you to subscribe to their programming. They verify that you are actually a subscriber to their content by having you log in using your cable provider credentials.
I replicated the steps that you described, and while I do see that the location marks as "COLORADO - COLUMBUS", that is indicating that it is loading for Colorado County. As well, the lineup that pulls up when I do this search is in Central time, and reflects the lineup for the city of Columbus in Colorado county in Texas.
If the issue you are describing is what I believe it is, I have seen it once or twice. In those cases, searching the same zip code twice without changing it (enter the zip code, press "save changes", press the location listing, and click "save changes" again) was able to pull up the correct lineup information.
If that doesn't resolve the problem, is there any chance you could include a screengrab of the issue you are describing, since I cannot replicate it on my end?
The time zone is working correctly right now...
Thanks to TinyTech!