This has nothing to do with TWC/Spectrum. THIS and Grit are subchannels that are programmed by local stations. Sinclair, which owns WRGB and WCWN, must have changed the subchannels they carry. The new subchannels, Charge and TBD, are both owned by Sinclair and the old ones were not, which is likely why they made the change. TWC/Spectrum cannot do anything about it, it was a decision made by Sinclair (similar to if WRGB changed from a CBS affiliate to NBC for example).
Thanks for posting this, by the way, I'm also in the Albany market and didn't know WRGB/WCWN made these changes.
Program Guide has been out for at least 3 days-- message says it is not available at this time. Any ideas?
Quickest solution in most cases:
If the Guide goes out again after a few days or sooner, you should contact Spectrum for a signal and drop-line test. Your signals may be weak causing the guide issues with loading the data. Rarely is this a box issue as the guide data on most of the boxes is server-based.
Yes, Cloo was eventually closed down by NBC/Universal, but the cable/sat distributors have been dropping Cloo since 2013 due to low viewership and repetitive programming making the carriage fees not worth it for most subscribers. Dish dropped them in 2013, Verizon dropped them in 2014. Spectrum dropping Cloo was just the final nail in the coffin.
Cloo was actually shut down by the station owners NBC/Universal. Story here:
1. Spectrum has no control over what Gracenote or Tribute puts into the Guide.
2. Spectrum has no control over the programming a network airs.
Your fight is with the network airing the game in question. They changed their programming decision at the last minute and/or Gracenote didn't have the time to change the guide info. What Spectrum can do is to put pressure on these two external sources to get things right as to not inconvenience the end user...us.
When you setup recordings, it is for the total timeframe they have setup for the game, or movie, tv show etc. Ex. 5-6, 6-10. etc...
You have the option wen setting up the recording to extend the "end time" so it will continue to record after the set time frame. So if the game is suppose to end at 8, you can setup to keep recording for 1,2,3,4,5 minutes, up to a few hrs AFTER 8, for these types of situations.
Thanks for the information. We will pass it along to the correct team for follow-up. If we should need additional information, we will reach out in a Private Message.
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