Two days ago I wrote a post about my experience after a one hour and twenty one minutes phone call with the customer service. Today, I'm writing another post on how spectrum handles things and lies to my face after I waited for two days without internet service. I used online chat today with three different spectrum customer support employees. Around 4 pm I contact the first person. The first person told me my work order is today and it will be done by the end of the day. I was not happy about it but I'm willing to wait until "the end of the day" ( I assumed that means 8pm). So I went to class and Kroger, when I got back it's already 8:30. I contacted the second person, and the second person told me that I'm having internet trouble shoot, and told me to reset my modem, and I did, which didn't work. I lost contact with the second person, so I contact the third person. The third person told me my work order is an ALL DAY WORK ORDER, which means that there is no exact time when technician will be visiting there. Furthermore, this person told me that my work order is scheduled on JUNE 13 (!?) and advise me to wait for another day...
First lie: technician is currently working on it ( 1st person)
Second lie: it's internet trouble shoot, restart your modem (2nd person)
Third lie: work order is scheduled on 6/13 ( which I had snapshot that says otherwise, it was supposed to be today 6/12)
All I can say is I'm extremely upset, with all the lies and excuses. Spectrum makes me feel like I'm not important and not valued as a customer. Im giving spectrum one last chance to fix this, I'm waiting for another day for the internet service. Otherwise, I'm switching to WoW and I'll post my snaps online with hashtags whyWowis better choice. Fix this and pls get your (edited) together cuz this is painful for me as a customer, I believe every customer should be valued, and no one should go through this like I did. I have never experience services this bad. Again, I don't blame the agents online and on the phone, I blame spectrum. It failed me and caused me extreme stress.
I just got my internet service back after a two minutes phone call with agent on the phone. ( same day 10:50 pm) The whole thing turns out to be a miscommunication...
It's quite funny ( not really). It turns out that some agents accidentally registered three modems on my account ( and I only have one modem). This is the reason why my modem can't pick up signals because signals were sent to other modems. I think it's funny and sad. How come all other agents I spoke to didn't notice that I have three modems on my account? Anyway, I appreciate the help from the agent who helped me with solved this issue and gave me my internet back. He is extremely helpful and i hope he get promoted cuz he is good.
Techs ust dug up my drive way and left it a mess. It is uneven, bumpy, and they left it dirt where I had gravel. Any idea how I can get this fixed since the automated systems don't have this option and I cannot reach a human being?
Send your accont inoformation in a PM (name, address, phone number, account #) to the Forums Help tech team at this forum, allong with this message, and they will escalate this to the right department.
they changed my plan witout letting me know i have been with them since 2000 now they want me to pay more to get my plan back but it was there own representative fault now how does that work ?
It's likely you were switched to Spectrum without your knowledge (or permission). Something that's NOT supposed to happen, but does. IF you complain loudly enough to the right people, you MIGHT get your old plan back. But I wouldn't hold my breath.
Our company definitely takes repots of Identity theft seriously and have an entire process to follow in the event that an account was opened with your personal information without your consent.
Please download and fill out the Identity Theft Affidavit form (https://www.timewarnercable.com/en/support/faqs/faqs-account-and-billing/identity-theft/what-is-iden...)
Then email the Affidavit, Police Report, and Supporting Documents to TWC.SecurityEDU@charter.com.
If you have any other questions, please contact our Risk Operations group at 855-222-7342
I apologize, we are unable to assist with this type of billing issue in this department. You would need to contact us at 1-800-892-4357 or visit a local store for assistance.
Spectrum Social Media Customer Care
Forums Community Manager
I am sorry to hear you are still receiving calls. We would be happy to look into this for you.
If you will contact us directly at Forums_Help with your account number and verification
of your service address we can get started.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Good afternoon Barbarastys. If your issue has not yet been resolve, please contact us direct via the following private LINK and we will be happy to address this situation. Please include your account number or the phone number associated with your account in the message.
Spectrum Community Forums Moderator