Why are we experiencing slower internet?
Why does the price continue to increase? If you already have a customer, doesn't it make sense to keep them at that promotional price rather than losing customers that you have already installed the cable for? (free) The cost for you to continue to provide a promotional price rate has got to be less than attracting new customers with the free installation and promotional price. Loyalty programs would increase your pulic image, which would increase new customers.
Agree 100% Awesome post!
The problem is the tremendous costs of Cable TV programing. Notice how your Internet and Phone service costs stays about the same, with maybe only small increases most of the time. The problem is that TV programing, Spectrum, Direct TV, Dish Network, Cox, Comcast, all have to pay the channel provider for the right to carry the stations. The biggest increase each year is Sports Programing.
For years, providers have tried to work with networks to put Sports on an Ala Carte package, so that those who don't like Sports would not have to be burdended with the added costs. ESPN and all of it's sister channels are the most expensive networks. The problem is that Disney, which owns ABC and ESPN refuses to move those channels off of Standard Service, and onto say legacy TWC Sports Pass or Spectrum Gold level. If all ESPN stations were not a part of your cable service, your bill would go down about $25 a month!
Look at these athletes with their multi-million dollar salaries. Carrier of station has to pay the service provider the same way we as customers have to pay our monthly cable bills. Sports programing is the main culprit of these rate increases. The other problem is that live sports, and live news are not really available through other competitive services, such as Netflix or Apple TV. Every other medium has a way to watch movies, shows, and TV series, and this creates a problem for the cable providers in the wake of increased prices.
They try with bundling services and if a rented provided only did ala-carte pricing, subs would literally drop-dead at the cost of their monthly TV services! If your Cable, TV, Phone service bundled lets say is $230 a month, if that stuff was ala-carte, you would probably be paying at least $300. a month. No joke.
It is a challenge for many people in these trying times to see how TV services represent value as rates continue to increase each year. The other issue is simply inflation. The infrastructure may want to consider smaller priced packages. The catch is, will the host providers allow that to happen in the coming years? Where does a value for service begin? And where does it end? These are pressing questions for all TV rental program vendors, not just cable TV.
Infrastructure costs have gone up, there's only so many gigabytes you can cram thru a strand of fiber... As speeds go up so does the size of the pipeline and number of servers, nodes must be divided up to serve fewer subscribers, etc.
Good afternoon Satch,
If you are making payments directly through your bank, it is my understanding that the bank processes your request to submit the payment by drafting a check to the payee. The process, yet similar with all financial institutions, may differ with each bank. I have a simliar process in place to make my car payment. One time I was running dangerously close to my due date and I contacted the bank to see when the payment would reach my loan office. I was informed that even though it was 4 days before my payment would be considered late, that I would be better off submitting the payment directly to the loan office. If you have not already done so, I recommend setting up a user profile to manage your account at https://myservices.timewarnercable.com/. You can always use this option as a back up if you prefer to continue making your payments through your bank.
On my Spectrum ON DEMAND Channel 1000 I was excited to see FREE MOVIES. When I went to watch one, it said I had to call customer care. After being on the phone with customer care, I was told the movies are NOT ACTUALLY FREE. They are free if I subscribed to the specific channels, such as HBO. Even if I did subscribe to HBO, these movies still will not be free A TOTAL OF 76 MOVIES ARE POSTED AS FREE WHEN THEY ARE NOT. SHAME ON YOU!
On Demand does require a subscription to the main premium channel or cable service level in that channel package, in order for it to be viewed. There is no additional charge for Premium on Demand outside of the main channel subscription.
There is a separate charge for first run theatrical movies on Demand, and a lesser charge for older classic movies on Demand. Cost is generally $1.99-$6.99. Special events vary by cost of the event. There are some Free On Demand movies that are free with a Digital Cable Subscription.
I assure you, we do care. As far as the TCM streaming service, they have chosen to not make it available to our subscribers, so your concern is better voiced to them.
Are you 100% sure that's how it is? It seems more likely that TWC isn't willing to pay for that privelege.
The truth is somewhere in the middle. Neither side can agree on what a "fair" carriage fee should be.
So on Saturday I was able to catch the local tech in the large utility truck. He was monitoring our area because they caught the service going down every night @ 10 pm - 12 AM. for the last 10 days. I sat with him for about 10 minutes when my services went out again. He quickly started using his laptop PAD to determine what and where the problem was. He check the individual boxes out side the houses and then went to the main box in front of the gate to our housing track. I went back in and in about an hour he came back and so did the services. He asked if everything was working and I told him it was. He said that they need to replace that main box and they would be out Monday. They did and so far everything is good. So technically it was a 'small' area outage and it was a main piece of equipment that needed to be replaced. He even said that the prior techs should have filed a ticket on this 'box' long ago. I guessed that it was struck by a car or something similar. Up till today everything is working and even the phone sounds much clearer, no crackling sound while talking. There were so many log entries that the router had only 3 hours logged before it started deleting and overwriting the previous entries.
I switched to spectrum from twc last week and was told to switch out my modem. I live about 15 miles from the Dayton Mall store so I took a hour out of my day to run that errand. I wanted the service so no problem. Then yesterday I received two packages from spectrum, a modem and cable box. I already had both so I called spectrum. The lady on the phone told me I must have been one of the LUCKY ones who got a modem before they ran out. Anyway long story short I was told the burden of return was on me. I kept my cool because obviously it was not the lady on the phones fault, but on my way in the store I see a guy outside getting an identical box out his car. I ask him if he just received a box he didn't need and has to make a return. He said yes. Then I walk in and see more identical boxes. I returned my box after waiting in line for 5 minutes holding two big boxes uncomfortably. The traffic was awful because they put the store in the worse place for heavy traffic (not upset over location even though it sucks im sure a lot of thought was put into location). Now i drive a f150 super crew cab my gas cost me about six dollars for a 30 mile trip and I have spent a little over a hour of my time. I did not ask it then but I am now do I deserve some compensation for my time I mean this was a mistake on their end. I basically was sitting at my house when a box was dropped off without my consent that I am held responsible for. I did try to get them to take it without me taking a trip but they would not comply. I was not lucky and I was not the only one . I got a job put on my doorstep with no pay will you please consider fairly reducing 20 dollars off my bill.
You should be able to get compensation billing credit. Copy and paste this story in a PM to @TWC_ForumsHelp In that PM, include the name on your Spectrum Account, address, phone#, and a request for credit on your bill.
You will need to allow 7-10 business days for processing of the credit to your bill. The credit should show on your next billing statement in the typical 30-day cycle.
Click on the link provided by the moderator and click on "send user private message" button.
I apologize for the service issues. We will be happy to review the account and work from there. Can I have you private message your full address, first/last name on the account, and the phone number to @TWC_ForumsHelp, please?