Our company definitely takes repots of Identity theft seriously and have an entire process to follow in the event that an account was opened with your personal information without your consent.
Please download and fill out the Identity Theft Affidavit form (https://www.timewarnercable.com/en/support/faqs/faqs-account-and-billing/identity-theft/what-is-iden...)
Then email the Affidavit, Police Report, and Supporting Documents to TWC.SecurityEDU@charter.com.
If you have any other questions, please contact our Risk Operations group at 855-222-7342
I apologize, we are unable to assist with this type of billing issue in this department. You would need to contact us at 1-800-892-4357 or visit a local store for assistance.
Spectrum Social Media Customer Care
Forums Community Manager
I am sorry to hear you are still receiving calls. We would be happy to look into this for you.
If you will contact us directly at Forums_Help with your account number and verification
of your service address we can get started.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Good afternoon Barbarastys. If your issue has not yet been resolve, please contact us direct via the following private LINK and we will be happy to address this situation. Please include your account number or the phone number associated with your account in the message.
Spectrum Community Forums Moderator
Thanks for the advice. I got in touch with the Forums Help and someone called me back on my phone and helped with my missing channels. He was very patient and explained in detail what the new change was going to be and worked on keeping my bill the same. I'm glad I was able to find this Forum that helped to resolve this issue.
If you have questions regarding your current rate, we ask that you please contact our dedicated billing team at 1-800-892-4357. They will be able to review your current package and provide any current offers that you may be eligible for.
Spectrum Community Forum Moderator
About $186 for the package (I have phone as well) We need to call Europe and .01 a minute is pretty hard to pass up or I would have ditched the land line a long time ago..
Additionally it costs my wife's relatives less to call us on a land line vs. a cell.
Happy to share. I think the door swings both ways; I have had some less than fantastic experiences with TWC in the past. Glad to report having a better experience with Spectrum.