Ok, so after all the troubleshooting steps with @Julia_R as well as forum_help, and Customer service on the phone, I now understand the issue. @Julia_R please make this a stickey as this affects a lot of customers and there are 2 dozen dead threads on this issue where nobody posts back the resolution.
This issue is on the TWC/Spectrum network verification process. Let me explain
Each internet subscribers account is assigned an IP to their account. For the purposes with regards to watching TV and OnDemand content through the Apps and/or website to ensure that Sports events and Premium content cannot be watched outside of that subscribers network. Due to contractual obligations to sports organizations and premium networks the subscriber is only allowed to watch this content within their home network. This restriction also prohibits those people from sharing their App/Website login with other poeple who may be TWC/Spectrum subscribers but not have the same content allowances.
The break down with htis issue is that your modem may be pulling an IP address from TWC/Spectrum for internet use, BUT it's not the one assigned to your account. So when logging into the App/Website it appears that you are not on your network because the IP adress on your account differs from the one that your modem received from TWC/Spectrum. Thus it appears from the App/Websites perspective that you are not at home, and so you are not allowed to view some content.
What this means to you is that there is currently an issue in TWC/Spectrums IP provisioning system that is not allowing it to assign your Accounts IP address to your modem, or that the IP address assigned to your modem is not being added to your account correctly and so it appears that you are not at your house to the App/Website. You will need to contact customer support and have them open a ticket with their network team to get it resolved for your accounts individually if you are experiencing this issue untel is is resolved systemically.
Spectrum is reporting various outtages for various services in various parts of the country on 3/23/17.
Of course, as always, no explanation is offered.
it's been totally out on all aps, Roku/android/smart tv pc's from XP sp3 to win 10 as well as apple
Yet ping time to watch.spectrum.net seems to be stable and good.
First, I am the OP. The forum stopped liking my previous handle and made me change. So this post is from MrBoo.
Update: I followed the advice to PM Forum_Help and I did get a reply. The reply stated that the boxes provided to me were the I-guide interface and that interface did not support web and app remote control. I was instructed to take the boxes to a Spectrum center and exchange them for boxes that have the ODN type guide. I did just that and the process was painless. Six quick bar code zaps and I was on my way. It did take around seven hours but I am happy to say that my account and the web access has updated and the web\app control is now available.
For anyone wondering, the best way to decribe the difference in the guide interfaces, the I-guide interface still offers standard definition channels and the ODN guide offers all HD, even on channels that are listed as standard.
Will mark as solved. Will ask unresolved issue/question via chat. Only posting solution for other customers who may have this issue. Solution for "An error occurred during video feedback"
***Spoke to a representative via online chat support. Signal sent to the modem. Resolved.***
Issue with episode not showing under On Demand for show, Supernatural, still unresolved.
Would also like to add for any TWC employee moderators, if applicable response time is horrible. Extremely disappointed!
VPN's are like hotspots and "we see you're not at home" and give you just local network stations.
"Tv anywhere" is only in your house on a residential servioce TWC line.
Have you unpowere both the TWC modem and cable box? They may be out of sync especially if you bypassed your router, You also need to reset cookies and DNS routing info to sometimes reload a correct local personality.
Did you change to Spectrum service from TWC?
Where are you?
Our apologies @StickMon , we have not made a change to the TWCTV app line up to remove your local channels, the missing channels have nothing to do with the Merger.
We encourage you to contact us directly at TWC_ForumsHelp to
further investigate this issue.
^TWC-Social Media Customer Care