@donknight1 Watching programs recorded to your DVR online through the TWCTV and now Spectrum TV has never been an option. Those recordings are stored locally on the DVR and can not be accessed through our TV application.
Our Website and App do provide access to On Demand but do not provide access to view the recorded programs on your DVR.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I apologize for any issues or confusion. We do not have the ability to watch DVR recordings through the app or the website. Our recordings are saved on the physical hard drive and we do not have cloud storage for our recordings. They can only be watched from the box itself. The only thing I can think of for them to have watched on the app was they were watching it On Demand not from the box itself.
TWC-Social Media Customer Care
The watch now is linked to On Demand not the DVR.
TWC-Social Media Customer Care
Unfortunately, TWC does not allow customers to watch DVR'd programs on a computer or mobile device. They can only be watched through the DVR itself.
Time Warner Cable has never allowed watching DVR content on other devices aside from Whole House Playback systems.
You may have been using On Demand services or Live TV on the app, but it's never been authorized to watch recorded shows on a non-coaxial piece of equipment.
Ok, so after all the troubleshooting steps with @Julia_R as well as forum_help, and Customer service on the phone, I now understand the issue. @Julia_R please make this a stickey as this affects a lot of customers and there are 2 dozen dead threads on this issue where nobody posts back the resolution.
This issue is on the TWC/Spectrum network verification process. Let me explain
Each internet subscribers account is assigned an IP to their account. For the purposes with regards to watching TV and OnDemand content through the Apps and/or website to ensure that Sports events and Premium content cannot be watched outside of that subscribers network. Due to contractual obligations to sports organizations and premium networks the subscriber is only allowed to watch this content within their home network. This restriction also prohibits those people from sharing their App/Website login with other poeple who may be TWC/Spectrum subscribers but not have the same content allowances.
The break down with htis issue is that your modem may be pulling an IP address from TWC/Spectrum for internet use, BUT it's not the one assigned to your account. So when logging into the App/Website it appears that you are not on your network because the IP adress on your account differs from the one that your modem received from TWC/Spectrum. Thus it appears from the App/Websites perspective that you are not at home, and so you are not allowed to view some content.
What this means to you is that there is currently an issue in TWC/Spectrums IP provisioning system that is not allowing it to assign your Accounts IP address to your modem, or that the IP address assigned to your modem is not being added to your account correctly and so it appears that you are not at your house to the App/Website. You will need to contact customer support and have them open a ticket with their network team to get it resolved for your accounts individually if you are experiencing this issue untel is is resolved systemically.
it's been totally out on all aps, Roku/android/smart tv pc's from XP sp3 to win 10 as well as apple
Yet ping time to watch.spectrum.net seems to be stable and good.
Spectrum is reporting various outtages for various services in various parts of the country on 3/23/17.
Of course, as always, no explanation is offered.
First, I am the OP. The forum stopped liking my previous handle and made me change. So this post is from MrBoo.
Update: I followed the advice to PM Forum_Help and I did get a reply. The reply stated that the boxes provided to me were the I-guide interface and that interface did not support web and app remote control. I was instructed to take the boxes to a Spectrum center and exchange them for boxes that have the ODN type guide. I did just that and the process was painless. Six quick bar code zaps and I was on my way. It did take around seven hours but I am happy to say that my account and the web access has updated and the web\app control is now available.
For anyone wondering, the best way to decribe the difference in the guide interfaces, the I-guide interface still offers standard definition channels and the ODN guide offers all HD, even on channels that are listed as standard.