1. DVR not paired
2. DVR mis-coded in billing system
3. DVR needs hits (command signals to update it) sent
4. Software bug in the app itself?
5. Re-install the app once #1, #2, and #3 are done.
6. Too high or low signal power levels for the cable box, and it can't communicate through the internet back to your device/phone/whatever.
First 3 can be resolved over-the-phone -- billing system related troubleshooting.
Last one on the list would likely be advisable to schedule an appointment (and can get advice from other peers on what to try if you're ok with a little bit of DIY if it can save you time).
It could also be a known issue and I've just not heard about it personally (i.e. #4), in which case all you or I can do is to add your account to the open ticket as an example and wait for the software engineers to fix it.
I am located in Beavercreek, Ohio 45431. On December 25 and 26, SpectrumTV.com had the correct channel selection in the morning. When I tried to use it the same days in the evening, there was an entirely different and incorrect channel selection. Local channels and PBS were not available and other channels had different numbers in both LiveTV and Guide. For example, BBC World News is normally on channel 362 and that's where I found it in the morning, but in the evening it is on channel 209. Please correct this ASAP.
I apologize for any service issues. There was a known issue with SpectrumTV.com displaying incorrect programming. The issue has been resolved. If you are still seeing the issue, we encourage you to contact support directly for futher assistance.
Spectrum-Social Media Customer Care
This has happened seveal times and I believe it to be linked to an update. I call into customer support and they act like they have no clue what I am talking about. I can view recorded content and prority recordings but not the scheduled recordings. I prefer to edit my recorded shows online rather on the box and it drives me nuts that I can't do that. Is there a fix or is it being worked on? Thanks.
Thank you! I haven't been able to check this until now but it looks like it has been fixed and I can now manage my DVR in the TWC TV/Spectrum app!!! I didn't do anything on my end so whatever Spectrum/TWC did resolved the issue. Thank you thank you thank you!!!
Any ststaus on this? It's been down for 1 hour already in Staten Island...still waiting on the phone for a CSR rep to pickup.
Title says it all. I have TWC cable, internet, and phone that I don't use... (So I'm probably the biggest sucker here...)
Anyways, connected to my network, using TWC modem, browsing the web, DVR is on, wife is watching live TV with the daughter, so i decided to catch up on some recorded shows from the computer. Access TWCTV.com, pull up my recorded shows, click the "Other Ways to Watch" button, click "Watch Here" and NOTHING happens. Nothing at all. If I click "Watch on TV" it IMMEDIATELY begins playing on our TV (to the groans of our daughter) but it won't play on my PC.
Win 10, using FireFox - no idea why it's not working. Any suggestions?
PS - LIVE TV works fine, OnDemand works fine, I have Flash Player v22 installed...
@donknight1 Watching programs recorded to your DVR online through the TWCTV and now Spectrum TV has never been an option. Those recordings are stored locally on the DVR and can not be accessed through our TV application.
Our Website and App do provide access to On Demand but do not provide access to view the recorded programs on your DVR.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Unfortunately, TWC does not allow customers to watch DVR'd programs on a computer or mobile device. They can only be watched through the DVR itself.
The watch now is linked to On Demand not the DVR.
TWC-Social Media Customer Care
I apologize for any issues or confusion. We do not have the ability to watch DVR recordings through the app or the website. Our recordings are saved on the physical hard drive and we do not have cloud storage for our recordings. They can only be watched from the box itself. The only thing I can think of for them to have watched on the app was they were watching it On Demand not from the box itself.
TWC-Social Media Customer Care
I haven't been able to view any channels live on the online app for a few hours. Whenever I choose a channel I get a pop up window that says "An error occurred during video playback" "This video temporarily unavailable. Please try another video or try again later", then it continues to search. I updated Chrome, tried another browser, cleared browsing data, and reset modem and it didnt help.
I just wanted to report that it is now working for me. They fixed it pretty quickly this time.
Up until 2-days ago I could watch Spectrum/TWC TV on a web browser on MAC OS with Safari.
Now I receive certificate errors "safari can't verify the identity of the website - hostname mismatch". I also tried Chrome and I'm warned that someone may be trying to hijack this site.
I have deleted all TWC/Sprectrom logins, caches, certificates and so on and still cannot view TV via browser. I have not (will not) click on the "Ignore certificate error" bypassing secuirty for obvious reasons
All is OK on iPad and iPhone. Just iMac not working
Anyone solve this before?
Have ou tried this address https://watch.spectrum.net/livetv
It works fine with Firefox and Opera Browser.
Log in with your TWC id.
Time Warner Cable has never allowed watching DVR content on other devices aside from Whole House Playback systems.
You may have been using On Demand services or Live TV on the app, but it's never been authorized to watch recorded shows on a non-coaxial piece of equipment.
I do not understand why all of the channels are not available remotely away from my residence. I do not need to stream when I am at home the only useful feature of the streaming of live shows is when you are away from home and only a few channels are available.
(: very sad
Bandwidth is not the issue. Each channel has licensing agreements. Some allow streaming outside the house, some allow it through their own app, and some don't allow it at all.
On-Demand content all states "You can only watch this title when connected to your home Spectrum WiFi network".
I'm hard-wired, and the same when disabling ethernet and using WiFi... IP detection works enough to allow all live channnels but not on demand? Pretty weak whatever Spectrum is doing these days now that they are changing things.
Cable Modem -> Wifi Router -> Desktop PC = Fail
Cable Modem -> WiFi router -> Cisco 24 Port Switch -> Desktop PC = Fail
Ok, so after all the troubleshooting steps with @Julia_R as well as forum_help, and Customer service on the phone, I now understand the issue. @Julia_R please make this a stickey as this affects a lot of customers and there are 2 dozen dead threads on this issue where nobody posts back the resolution.
This issue is on the TWC/Spectrum network verification process. Let me explain
Each internet subscribers account is assigned an IP to their account. For the purposes with regards to watching TV and OnDemand content through the Apps and/or website to ensure that Sports events and Premium content cannot be watched outside of that subscribers network. Due to contractual obligations to sports organizations and premium networks the subscriber is only allowed to watch this content within their home network. This restriction also prohibits those people from sharing their App/Website login with other poeple who may be TWC/Spectrum subscribers but not have the same content allowances.
The break down with htis issue is that your modem may be pulling an IP address from TWC/Spectrum for internet use, BUT it's not the one assigned to your account. So when logging into the App/Website it appears that you are not on your network because the IP adress on your account differs from the one that your modem received from TWC/Spectrum. Thus it appears from the App/Websites perspective that you are not at home, and so you are not allowed to view some content.
What this means to you is that there is currently an issue in TWC/Spectrums IP provisioning system that is not allowing it to assign your Accounts IP address to your modem, or that the IP address assigned to your modem is not being added to your account correctly and so it appears that you are not at your house to the App/Website. You will need to contact customer support and have them open a ticket with their network team to get it resolved for your accounts individually if you are experiencing this issue untel is is resolved systemically.