I was online with a rep and we were able to fix it. The ROKU had an update that I had not installed and it made the Spectrum app not work. To fix it correctly, you have to delete the Spectrum app from your ROKU channels. Go to the settings part of the ROKU and install the latest update. Then reinstall the Spectrum app and do all you login stuff. It worked.
Why am I not getting live NFL preseason games on the Roku app? These aren't games even close to being on local TV stations. Every time I'm getting "A Football Life" episodes instead of the live preseason games. Whats the problem Spectrum?
Are you saying that you can tune the game live via your set-top-box but not using the App on your Roku?
The NFL Network is only airing 16 pre-season games LIVE this pre-season, but will air all of the games eventually via tape delay.
If you want live out of market pre-season games that are not being aired nationally, then you need to pay for the NFL Game Pass, which will get you LIVE pre-season games, as well as replays during the regular season. It costs $99.99.
Here is the schedule of LIVE Pre-season games on NFL Network:
This is not a Spectrum issue, unless you get the games via your STB and not your Roku app while AT HOME on your HOME Wifi / LAN. TV Anywhere means anywhere in your home, not on the planet.
I just lost my local channels today on my ROKU stick and my smart TV. I tried reinstalling the Spectrum App and reset modem/router to no avail.
HERE'S WHAT WORKED.
I went to my account profile under "Spectrum TV App" and simply saved the channel list. Didn't block anything just saved it. I then restarted the App on both my ROKU and Smart TV and all the channels were there.
Hope this helps others/Spectrum to debug the issue.
I apologize for the frustration and service issue. There is a known issue with the Spectrum App on Roku platforms. Our engineers are aware of the issue and working to restore services as quickly as possible. Unfortunately, there is not an ETA.
Spectrum Social Media Customer Care
Forums Community Manager
I do apologize for the issues. There was a known issue with the Roku not showing channels under 100 . Logging out of the app and back in. may resolve the issue. If that does not work uninstall and reinstall the app. If that still does not fix it please let us know.
Spectrum-Social Media Customer Care
Problem has been corrected. Although I've done this many times over the past 2 months, did it again last night. Removed the Spectrum app, and had added it back again to the roku. It worked on all 3 rokus, so I suspect that a new app version is available.