For support with the Intelligent Home App please do contact
the Intelligent Home support team directly at 1.855.892.4444.
They will be happy to assist you with the trouble you are having.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
I had the same problem. After hours of customer support w/ both TWC and Apple, I decided to do a itunes restore. It worked!!! My app is working as normal again!
Good morning, just want to post here so that any other customers who had questions can see-- there was a firmware update pushed out to user equipment, which caused what Davell saw. If anyone has questions about their specific accounts, they can contact my team directly at TWC_ForumsHelp
Recieved a call from TWC Tech today wanting to set-up an appointment to change out my Intelligent Home Router. I told him the Router is NOT the issue as everything works on Touch Screen, Web Portal and my wifes phone (Android 4.4) only problem is the app version 6.0.37 on my android 2.3 which is NOT Compatible viz crashing on my phone and as told by 2-TWC people android 4.0 is required although the requirement on Google store lists 2.2 or greater.
This is an App issue- and should be addressed by TWC app developers.
The tech said he will do some additional checking on how I can get the 5.1.37 version back (prior to the Sept 3 upgrade)
Luckily- What I did is drive over to visit a friend of mine who has Intelligent home also. Luckily He had not yet updated the app on his phone. After some arm twisting- we installed apk extractor on his phone and was able to e-mail the 5.1.37 apk to my phone.
I uninstalled the 6.0.37 crashing version from my phone. checked the setting to allow installation of non-market applications and successfully installed the old 5.1.37 version back on my phone!
And is now working as it did before....Problem solved...No thanks to TWC.
I now have the 5.1.37 apk file stored on my computer as back-up
If anyone else needs it- send me an e-mail, the only thing I request is that you send a complaint to TWC first!
(Still can't believe a simple issue like this- especially since TWC is a fault, couldn't more easily have been fixed)