Our router is a VPN router, the modem and cable box are both from Spectrum. Just downloaded Spectrum app for iPad, signed in, and this is what I see:
"Connect to Your Spectrum Internet for More
You're currently connected to (name of our wifi)
Due to programming restrictions, some channels are unavailable. For full access, connect to your Spectrum Internet service."
I also opened the app on a Kindle Fire HDX tablet, didn't get this error message.
Can anyone explain?
Requests for streams must pass through a cable modem tied to your video account. As Ms Raye has pointed out, using the VPN to connect your Roku to the internet bypasses the modem that Spectrum needs to see.
If you want to use your Roku and your apps for video service, you need to turn off the VPN and use / install a plain old wireless router. I use Roku's at my home for video on two televsiions using a TP-Link wireless router...
By the way, hard wire (use ethernet cables for) your connections... your televisions will thank you.
This is a known issue with the Spectrum TV application. Our apologies for the frustration with that. We will have service restored as quickly as possible.
Thank you for your patience as we work towards resolution.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I called into Support this morning. Issues was escalated to the Internet team. Then it was escalated to the System Admins. Apparently something was amiss with my account and my services. Looks like it got straightened out. The apps are now working.
Thanks all for your help.
Edit the Subject Line for clarity. "Tech Support for Application." Next send a PM to this link:
At that link give the following information:
Name on Account
Application Being Used: (Remote DVR Manager? Spectrum TV? Phone?)
The problem you are having?
The Steps Support Can Take to try to Reproduce the Problem?
Operating System? Browsers Affected? Windows PC, MAC, Tablet? or combination of devices?
Spectrum will than investigate and open a troubleshooting ticket, if needed.
In addition, you can also post a general question on the forums. Things like error messages can be addressed without account information, and anyone else with the same issue may benefit from the information and/or solution.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
I've experienced no issues with my modem, however, I just did the following and it now works.
1) Turned off my iPhone.
2) Turned off my iPad.
3) Manually restarted the Modem.
4) Restarted the set top box.
5) Turned on the iPad & iPhone.
Apps on both devices worked. i tried everything but restarting the modem last night.