Looks like a DIY install. Definitely not TWC/Spectrum!
LEVELS ARE NO GOOD!
Probably open splitter ports or old chewed up outdoor cable.
Modem must be on no splitters if you're interney only. the first 2 way splitter if you have a cable box. I'll bet the old modem was an obsolete single channel one that would only do 15 meg speed and could handle bad levels which the new ones can't. DS levels must be between -8 and + 8 dBmv and the US should have 4 channels all below +50 dBmv. s/n sb @ 35d B or higher.
Coaxial issue, not phone fixable, get a tech out.
"TCS Partial Service;CM-MAC=2c:7e:81:2b:33:5d;"
This tells me that You need to put terminating resistors on the unused jack and make sure connections at the back of wall plates are all a tad more than finger tight.
"> Upstream Bonded Channels
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||3||5120 kSym/s||30.60 MHz||39.50 dBmV|
|2||Locked||ATDMA||4||5120 kSym/s||37.00 MHz||39.75 dBmV|
|3||Locked||ATDMA||2||5120 kSym/s||23.30 MHz||48.75 dBmV|
|4||----||----||1||----||18.50 MHz||-0.0 ---|
Also, repost levels after modems been up for a few hours, It's unusual seeing partial service aned no correctables/ uncorrectables.
Are all the connections outside shiny and tight? How many ports on the splitter and are you internet only? If so, you need to connect the modem directly to the grounding block bypassing the splitter with open ports. Open ports affects levels, especially the upstream transmit ones severely, they cause the TCS partial service when one or more channels go out of range.
You are getting more than you are paying for so unlikely they will do much. If (when) your speeds drop way down or your modem starts rebooting at random times, then call and tell them that is happening. You can see your Ch 2 on your modem is messed up (reason for MsRaye's comment) and they will hook up to your line and see the issues and track it down (or just start replacing connectors and maybe cables).
looks like rg 59 coax, lol, rolloff is pretty bad after ch 6, the s/n is pretty bad on upper 3 channels.
bet it's got the corrected/ uncorrected counters turned off.
TWC needs to flatten out the levels somehow....
May be water in an outside line or a bad amplifier.... or a crushed/ chewed up line., it's rolling off too hard for rg 59...
@Kook for your market we are still offering 30x5 and 100x5. Different areas do have slightly different offerings depending on many factors.
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Email issues did get fixed a couple weeks ago. I would call again. Does sound like a log-in/password issue. I had to call for another outage and asked for credit for the email problems. I got a similar response about email being a "feature" and not refundable like the internet access (or phone, or TV).
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