I have two cable boxes. The one in the LR is a Samsung and it often "freezes" at some time during the night. I have to reboot it in the morning and it takes a long time to reboot. The one in the BR is a Cisco and it works ok, except for certain channels (2 and 4) where the sound is almost inaudible, except when the commercials come on - and then it blasts!
Maybe I need new ones, but they're heavy and it's a schlep to the cable office.
As there are issues with both boxes, it sounds like a signal or drop-line issue is fluctuating during the overnight hours. Contact Spectrum for a signal and drop-line test. Also mention that the main junction box on your street should be checked.
Avoid rebooting your equipment for at least six hours and you can post your signal levels to the forum if you have Spectrum Internet service. Ms. Raye is our signal analysis expert. You should wait at least six hours before posting your signal levels. It is important not to reboot the equipment prior to a signal level reading, because this will reset the error codes.
Let's see what she finds. If she finds nothing, or you don't have Spectrum Internet service, I would still get a tech out. When the tech is there, tune to a problematic channel and he will take a signal reading. Mention the drop-line check and junction box as well. Best guess is that your signals are dropping overnight. Disconnect any splitters from your equipment if you have them. They can reduce signal levels by anywhere from fifty to ninety percent.
Thanks for the question. Your account will remain active as long as the bill is paid. For a modem, if the power and coax cable is removed, the diagnostics will recognize that there is not equipment connected. After an extended time, the equipment may need to be re-provisioned to the account, but the account will remain active. If you are going to be away more than 4 weeks, then you may want to consider a seasonal disconnect. Otherwise, unplugging the power but leaving the coax cable connected will ensure the equipment is still recognized and you will just need to plug it back in when you return. Hope this answers your question. If not, please let us know.
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That re-activation allows them to update both your set-top box and internet modem when the devices have been off the network for a while. That way you'll get the most recent TV channel lineup, viewer guide information, and modem performance patches.
I sometimes watch tv on my iPad when I am busy in the kitchen, while the tv in the living room is also tuned in to the exact same channel. When the commercial breaks come up I see that there are different commercials for each connection. One set of commercials comes up on the tv while a different set come up on the iPad. Weird.
On the old TWC app, when I used to watch NY1, that station always showed a different borough than the one I live in (I live in Manhattan, but my iPad connection thought I lived in Queens). I wonder if there is something wrong with the way my cable service was set up.
The progamming and the commercials on the television are linear. It is safe to say that everyone in your 'hood is getting the same commercial.
The programming on your iPad is IPTV. This allows super-serving of commercials based on your viewing habits / trackers built in to the app. Your web history might result in a targeted ad.
There is nothing wrong with your setup...
Well, the shows I still hadn't watched that had this problem mysteriously are displaying properly now. I'm no sure if they patched it, or if the box rebooted or what, but it seems to be resolved now.
We are currently working with Fox to continue providing its programming. Be assured that we are committed to holding down the cost of your cable service and our intention is to continue to provide Fox programming. We appreciate your patience as we work to resolve this issue on your behalf.
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I have rebooted my box countless times to no avail. I also had a service tech out last Saturday. He replaced all my indoor connections and the connection outside. He said this is a problem with Spectrum/TWC, not with my equipment.
Post your signal levels if you can. Don't reset your equipment, (no rebooting of the cable box or cable modem) that will clear the error codes. Poor On-Demand connection is rarely the result of a bad box. I assume the tech replaced your drop line?
Keep calling and getting credit. If your neighbors have Spectrum and six or more people call in the same area, they will send auto dispatch. You might have ingress (noise) coming in from the main junction box on your street. When you contact Spectrum this time, say that the tech came out, replaced the lines, and you are still having problems with VOD service. Give the error code and ask the rep to open up a support ticket for your area. This needs to be escalated to level 3 tier support. Please keep us posted.
The mods here at the forum may also request that you contact their support team directly.
So I've had it with the SA 8300 DVR box that I have. There is always a lag with operating the guide and fast forwarding on the DVR. I talked to customer service and they said that resetting my signal would fix the problem, which it didn't. I asked them what I need to do to get a new DVR box and they told me that there isn't anything else available. I then asked specifically if the SA 8300 was the best technology they offered and the service rep lied saying that it was the best technology they offered.
What do I need to do to get a DVR box that operates properly? It's gotten so bad that if I can't get a box that operates better I'll switch to AT&T just so I can properly scroll through a guide and fast foward without the ridiculous lag.
The SA boxes are dinosaurs. You need upgraded equipment, but before you do that, you must get a tech out to check your signals and drop-lines. A new box will not solve bad signals or line issues. The tech will make sure that your signals are good before updating the box.
After the signals and lines are good, the tech will be able to give you an updated box with a better guide. Try to get the ODN Navigator Guide on an Arris, Cisco, or Samsung Box It has the following:
In a PM to Spectrum, set up a service call requesting a signal and drop-line test and requesting one of the boxes mentioned above. You need a signal test, line test, and an updated model box. Request that you do not want another SA model! The PM request for a tech visit and new box should be sent, along with your account information to @Forums_Help Let us know what happens!
FYI for all readers in this topic:
The set-top box time is set through our controller/server at the hub. The customer does not have the ability to change the time. The time should not be off by more than 2 minutes. If it is off by more than 2 minutes:
1. Verify the coaxial connections on the back of the set-top box and at the wall outlet are tight.
2. Reboot the set-top box.
3. If the problem is still not corrected, contact us to schedule a Trouble Call (a repair appointment)
4. The field tech that runs the TC can determine if this is a local coax wiring issue or something that needs to be forwarded to maintenance or a hub tech.
Basically, incorrect time display means there's some sort of communication difficulty and the box has lost synchronization with the server.
Recently came (back) to TWC/Spectrum from DirecTV. I have two DVR's, both Cisco's, with one being a model 8640 and the other a 8642. When I fast forward on the 8640 there is a time bar displayed so I can see where in the recording I'm at. The 8642 does not display that progress bar.
Might there be a display setting of some type to get that to show up?
What am I missing here?
A reboot of the box should bring back the program progress bar on the affected box.