I believe MLC was refering to a printed (on paper) television program listings, similair
to what TV Guide magazine used to offer. TV listings are on the internet now, as most
newspapers no longer publish TV program schedules.
I have done the cold reboot a number of times and the voice & picture stay in sync for awhile, but then go back to being out of sync. It will get worse and worse the longer I go between cold reboots. I also have a non-dvr box upstairs that is having delayed/frozen screens with a delay on the guide.
Is there a bigger issue that I need to get someone in to fix? I was hoping to not have to set up an appointment.
If the box reboot does not solve lip-synching issues,
Set up a service call. If it is cable TV, show the tech the stations with the strongest evidence of lip-synching. If it is your computer or mobile device, reboot your modem and router, than restart your computer. If the issue comes back, and all other computer functionality is good, you should have your drop-lines checked out and possibly replaced. Let TWC know the channels and devices on which this occurs when you call.
Just upgraded to digital TV last week. The voices do not match the actor's lips - doesn't matter if it's commercials, a local station or a national channel (USA, TNT, etc).
I really hate paying for a service call but cannot continue watching TV like this.
A cold reboot of the box should fix this:
1.) Power off the box using the Power Button on your box or Cable button on your remote.
2.) Unplug the box for 30 seconds
3.) Plug the box back in. Allow between 3-8 minutes to reboot-(The time will show on the screen for at least 10 seconds when completed.)
4.) The audio synch should be fixed, report back if it is still out of place.
PS. There is no charge for service calls to fix any cable related problems.
So a week ago our original box died and would not fully boot so we swapped it out for the Motorola DCX3200M. This boots to the time and I hit the power button and for about 10 seconds I have picture and sound. Then the screen goes black apart from a blue box saying "Alert Not Tunable. Channel * is not tunable". This happens regardless of the channel. I took the new box back in and they swapped it again for the same model. Once powered on, same thing happens. Its hooked up via hdmi to a 6 month old tv and was fine before the switch to the Motorola boxes. Helpdesk dont know what the problem is and Im in my second week without a TV.
Anyone seen this before?
You should call TWC and have them roll out a tech truck to your home. It sounds like there is something with the box that is not activating. Have Customer Service note on the work order the issue above and that this happened with your second "self swap" box. The box you have now, might not even be bad it itself, but you need a tech with his truck to fix this. I would suggest a service call. I don't think taking your box in a third time is going to solve this. Call TWC so they can send a tech out. That should fix this issue.
Solved my own problem. It turns out that the cable was not fully plugged into the cable box. Once I unplugged and replugged it (and screwed it in properly), everything started working perfectly.
There are various different answers to this question. It is highly recommended to
contact one of our specialists about your individual account. There are many
different solutions depending on your specific circumstance. In many cases switching
to a Spectrum plan will supply you with the programming you are looking for as well
as provide you with a Spectrum receiver which would allow you to use On Demand and
Please call 1-800-892-4357 for more information
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I already tried all of the ways i found to fix this error message. I want to see cine latino ch. 971 but i always get this error: "cine latino is currently unavailable please try again later" followed by the yellow triangle to press and try again. It wont work, i already reseted the box and check the cables and tv to make sure everything was correct. The guy that came to install the service took more than four hours idk if they have a time limit, but he should of made sure everything and every channel were working properly before leaving.
The first thing to do before scheduling a service call would be to find out if that channel is currently in your package. You should go to Spectrum's line-up page and select your line-up plan. (Spectrum or Legacy TWC.) Find out where that channel is placed. It sounds like it's on an optional Spanish/Latino package, in which case you would need to subscribe to that package to receive that channel.
If you know your supposed to receive that channel, and the issue has not cleared up after 24 hours, or comes back, you will need to schedule a service call for a signal and drop line test. You should avoid resetting your equipment for six hours prior to your appointment so that the tech can read the error codes. Resetting equipment puts the error codes back to zero. Good luck with this!
I just want a manual to tell me how to use the STB/DVR. I wanted to set a series record but had no idea how to do it. I came from Directv, and their receivers & remotes are just different enough to make guessing too difficult for me. What do the four colored buttons do? Once again, I have not a clue and so far can't find out that information. If possible, I'd like to change the communucation between STB and remote to RF instead of IR. The list of things I would like to know how to do could go on and on. And this is why I need a User Manual.
PS: I tried the TWC link but the page never loaded, so I gave up. Also, thanks for taking the time to try and help me.
I think what you need is help with the Guide. It sounds like you have the TWC Navigator Guide with that Arris box. Here is a tutorial on how to use the New Guide:
DVR features: It says advanced, but still applies to your box
Brighthouse Networks is now Spectrum, but here's another tutorial on DVR management:
Let us know if you have specific questions!
Is there a quicker way to resume my VoD session after turning off and on DVR (e.g., a hour break)? I have to manually search for the VoD title to resume. Typing and searching are slow! RC's last button won't go back to it either.
Also, I noticed if I wait too long (e.g., over a week) after the stopping the video on demand (VoD) session, the DVR doesn't prompt to resume or restart. It just restarts. Is there a time limit or something?
This was on a three years old Arris DCX3510M DVR. Thank you in advance.
On modern boxes (Arris, Cisco/Technicolor, Samsung) with the new Navigator Guide do the following:
My wife went to watch Hot in Cleveland at 100pm last night on TV Land, channel 341. The channel was blank, with just the channel info at the bottom of the screen in HD on channel 341 & digital on 44 or 114, we are in Culver City, CA. I called in to Customer Service and they could not help. They said it most probable was on TV Land side and TW would start checking what happened. I was told this could up to 72 hours.
Is anyone else having trouble getting TV Land? Also, is it normally to take 3 days to solve as missing channel?
Have you tried rebooting your box?
Turn your box back on, it may take up to 30 seconds for some channels to reappear following a reboot.
Is TV Land back on now?
If it is not, or goes out again, you may need to call TWC to specifically request that your inside and outside signals are checked as well as the quality of your drop-line. Don't have them just come out and replace the box. A new box will not solve bad or old cable lines, or bad signals.
So the tech came yesterday and after taking with a higher level tech at TW, they igured out that the boxes did have some sort of authorization because they were "waiting for other equipment" so that's why they couldn't go passing the flashing yellow light stage. Once they cleared that up, the authorization was sent and the channels came in. The signal was weak so he also conneced an amplifier and everything was back to normal.
I never ordered anyother equipment or made any changes so I don't know how that got in their system.
1. Spectrum has no control over what Gracenote or Tribute puts into the Guide.
2. Spectrum has no control over the programming a network airs.
Your fight is with the network airing the game in question. They changed their programming decision at the last minute and/or Gracenote didn't have the time to change the guide info. What Spectrum can do is to put pressure on these two external sources to get things right as to not inconvenience the end user...us.
I agree with you, Spectrum should put pressure on the external sources that provide the data for the guide for complete and accurate information and to the networks to not make last minute changes. Your NFL analogy has bitten me a few times myself (not on Spectrum but on other cable outlets). Fox and CBS announce their tv schedule a few weeks ahead and the cable guides show what game will be shown locally. At the time my favorite team was out of market from where I lived and was I excited that one weekend my team was being shown locally so could watch. Lo and behold, when the time came Fox decided to show a different game in my local area (thankfully it wasn't a WNBA game, NASCAR, or an infomercial, but it could have been). It wasn't Comcast's fault (my provider at the time), it was the network changing their programming.