For instance, the picture on WGN America is displayed in a small box in the middle of my 16:9 screen, with acres of black on all sides of the picture. Most channels fill the entire screen. I tried zooming in with the TV picture control, but that doesn't do much.
Is there any way this can be fixed? Or anyone we can complain to about it?
I have exactly the same issue here with the second PBS station in our NE Ohio market. You are seeing the expected result when you have your set-top box programmed to only deliver a 1080 picture through the HDMI cable to your video display but the program provider only transmits an SD signal with 3:4 aspect ratio to the cable company. Many video program carriage contracts restrict the cable companies from editing or otherwise altering the program material, so you would need to complain directly to the provider WGN America.
You MIGHT also be able to add SD480 format to the HDMI output of your set-top converter, which will reduce the black area surrounding the programming. However, that may in turn cause other side effects that you won't care for. Ultimately as a subscriber the choice is yours to make.
If a legacy customer has WH-DVR service and wants to continue to have it, when they migrate to a Spectrum plan, it can remain enabled. If they have an issue with a piece of equipment, and that needs to be swapped, Spectrum is able to support it, and still uses the DVR and playback boxes in the field. Spectrum will just not install any new wh-dvr service, nor add the service to any existing accounts. The accounts do need certain coding for the MOCA service to be enabled, and since they are legacy codes, there are issues with migrations if they are left off by mistake. I would caution a subscriber that if they regularly use the WH-DVR feature, to ensure that whomever migrates their account, ensures it remains enabled, and not lost.
Spectrum did not build MOCA into its Worldbox platform, so it is not compatible with the WH-DVR product that TWC offered. (MOCA has a high frequency of truck rolls) There is a product in the works that will meet the need left open by this decision, but it is not mine to disclose, nor elaborate on at this time.
But many still have the Arris 3600, Moto 3510, and Cisco 9865 DVRs out there and their respective playbacks, so if a swap is needed, one can be found. Some lucky standard dvr customers get the 6 tuners by chance, not knowing that TWC charged extra for them a few years back.
Hope this helps!
It was just saying recording not allowed. No numbers. When the tech came he did not try to reboot it. He did not think it was a “connection” issue either. He said I just had an old box. He replaced it with a new one and he replaced my other one as well “before that one dies too”. Now that I am thinking about it, when I rebooted the box, no codes were coming up on the box during the process....
He checked all my cables outside and inside the house and they seemed to be sufficient. I believe those were replaced a couple years ago.
Everything is working fine now with the new box.
Spike TV was rebranded by the network, we did not drop the channel.
You can read about the channel here: http://www.paramountnetwork.com/
SPIKE IS NOW
Find your favorite shows and discover new original series on Paramount Network. From classics like Lip Sync Battle, Ink Master, Bar Rescue, and Bellator to bold new shows like Waco, Heathers, Yellowstone, and American Woman, Paramount Network is your destination for premium entertainment. Keep watching for compelling, immersive, and ambitious storytelling.
Are you seeing this on every program on that channel? Are you still
having the problem today? If all of your connections are tight, you see no
corrosion on any splitters and there is no visible damage or severe bends
in the coaxial I would suggest contacting us directly for further support.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I set up the remote for my TV and everything seems to be working fine except the volume doesn't go high enough (maximum level of 50). This is not loud enough on my TV and the older cable remote went much higher. Is there a way to increase the volume range?
When you say that your "old remote went much higher" with the volume, it sounds like you are using the volume control from the cable box and not the volume from the TV. A TV volume range would it most cases be 1-100.
Assuming that this is a Spectrum remote, Spectrum has a website on "Programing Your Remote" control. You will need to go to that link below, and than find the make and model of your remote. Than use those instructions to control the volume for your TV through the TV. Not the cable box. Here is that link:
I think the Spectrum DVR update assumes a Spectrum remote control and my remote does not have the buttons to accept the update.
I have a Cisco Explorer 8640HDC DVR. I've had it for a year or so. For the last week or so I've been getting a message when I turn it on.
The message says 'Updated firmware has been released' and below that the message has an icon on the left that looks like a round button with a circle around it with four arrows pointing outward ; this looks like the OK/SEL button on my UR5U-8780L-TWC remote. Next to this button it says 'Go update'. To the right there is a square icon with the word 'RETURN' and next to that it says 'Close'. I can't find a RETURN button on my remote or on the DVR.
When the message pops up I try pressing the OK/SEL button on my remote, but nothing happens. I've tried a few other buttons, but the don't seem to do anything and after about 10 seconds, the message goes away. But if I turn off the DVR for a while or until the next day, I get the same message again.
I've tried searching the menu system to see if there are any options to check for or apply updates, but have not found anything. I've contacted TWC support via chat and they tried 'sending a signal' to my DVR and had me hard boot the DVR. the message didn't come up. The next day the message appeared again. I contacted TWC again and the rep suggested I remove my coax cable from the DVR and the wall and reinstall it backwards. I laughed and she then tried the same solution as the previous day but this time the message did appear after the hard boot. Then the rep told me the message means the firmware was applied, but I have a hard time believing I am getting daily firmware updates and sometimes twice a day.
I suspect that the firmware update from Spectrum probably assumes Spectrum equipment, but I was with TWC prior to Spectrum acquiring them and I need help figuring out how to accept the update.
How's it Going?
I would say power off the box and than unplug it for at least a minute. Than plug it back in, allowing it to reboot. Let it finish updating, which it should do at that time.
If you still get the error message, or it comes back later, contact Spectrum to swap out the box.
Lowes and Home Depot are also indoor, not outdoor rated. Amazon has some, but I'm concerned about quality.
I'm going to weigh in and tell you, unless you are burying cable, there is no difference in coaxial cables. There is no such thing as "outdoor" cable, but there is "underground" or "burial" cable.
You have RG-6 standard cable and RG-6U for burial.
Dual-Shield, Tri-Shield and Quad Shield, it's all the same.
If you need cable to be buried, then you cannot get anything pre-terminated it needs to be terminated after-the-fact as it's only sold on reels.
#1 No. you will need to change it to keep all.
#2 This is a "maybe" answer". i would have to play with it with the current DVR firmware since it keeps changing. When you set-up a series, you used to be able to say record "just this channel" or "on any channel" type of choices in the series options. Not sure if still there.