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I have rebooted my box countless times to no avail. I also had a service tech out last Saturday. He replaced all my indoor connections and the connection outside. He said this is a problem with Spectrum/TWC, not with my equipment.
Post your signal levels if you can. Don't reset your equipment, (no rebooting of the cable box or cable modem) that will clear the error codes. Poor On-Demand connection is rarely the result of a bad box. I assume the tech replaced your drop line?
Keep calling and getting credit. If your neighbors have Spectrum and six or more people call in the same area, they will send auto dispatch. You might have ingress (noise) coming in from the main junction box on your street. When you contact Spectrum this time, say that the tech came out, replaced the lines, and you are still having problems with VOD service. Give the error code and ask the rep to open up a support ticket for your area. This needs to be escalated to level 3 tier support. Please keep us posted.
The mods here at the forum may also request that you contact their support team directly.
So I've had it with the SA 8300 DVR box that I have. There is always a lag with operating the guide and fast forwarding on the DVR. I talked to customer service and they said that resetting my signal would fix the problem, which it didn't. I asked them what I need to do to get a new DVR box and they told me that there isn't anything else available. I then asked specifically if the SA 8300 was the best technology they offered and the service rep lied saying that it was the best technology they offered.
What do I need to do to get a DVR box that operates properly? It's gotten so bad that if I can't get a box that operates better I'll switch to AT&T just so I can properly scroll through a guide and fast foward without the ridiculous lag.
The SA boxes are dinosaurs. You need upgraded equipment, but before you do that, you must get a tech out to check your signals and drop-lines. A new box will not solve bad signals or line issues. The tech will make sure that your signals are good before updating the box.
After the signals and lines are good, the tech will be able to give you an updated box with a better guide. Try to get the ODN Navigator Guide on an Arris, Cisco, or Samsung Box It has the following:
In a PM to Spectrum, set up a service call requesting a signal and drop-line test and requesting one of the boxes mentioned above. You need a signal test, line test, and an updated model box. Request that you do not want another SA model! The PM request for a tech visit and new box should be sent, along with your account information to @Forums_Help Let us know what happens!
FYI for all readers in this topic:
The set-top box time is set through our controller/server at the hub. The customer does not have the ability to change the time. The time should not be off by more than 2 minutes. If it is off by more than 2 minutes:
1. Verify the coaxial connections on the back of the set-top box and at the wall outlet are tight.
2. Reboot the set-top box.
3. If the problem is still not corrected, contact us to schedule a Trouble Call (a repair appointment)
4. The field tech that runs the TC can determine if this is a local coax wiring issue or something that needs to be forwarded to maintenance or a hub tech.
Basically, incorrect time display means there's some sort of communication difficulty and the box has lost synchronization with the server.
Recently came (back) to TWC/Spectrum from DirecTV. I have two DVR's, both Cisco's, with one being a model 8640 and the other a 8642. When I fast forward on the 8640 there is a time bar displayed so I can see where in the recording I'm at. The 8642 does not display that progress bar.
Might there be a display setting of some type to get that to show up?
What am I missing here?
A reboot of the box should bring back the program progress bar on the affected box.
This has nothing to do with TWC/Spectrum. THIS and Grit are subchannels that are programmed by local stations. Sinclair, which owns WRGB and WCWN, must have changed the subchannels they carry. The new subchannels, Charge and TBD, are both owned by Sinclair and the old ones were not, which is likely why they made the change. TWC/Spectrum cannot do anything about it, it was a decision made by Sinclair (similar to if WRGB changed from a CBS affiliate to NBC for example).
Thanks for posting this, by the way, I'm also in the Albany market and didn't know WRGB/WCWN made these changes.
To Display The Guide in HD (On Boxes That Support It)
If your Guide is still not in HD, you will need to contact Spectrum to get a tech out to check this.