Ok. I hope this helps everyone. The tech just configurd my camera and I watched this to share so you dont need a tech to come out to pair a new camera. They did replace the camera for free and I had already bought two of them on Ebay for like $20.
Anyway, here are the steps to pair a camera if you need to:
1) Plug in new camera into the router with the white cord that also plugs into a/c power. This is how you power up the camera.
2) After two lights light up on the camera, press the reset buttom on the back of the camera for 30 seconds then release.
3) Go to your control panel and under settings, go to camera, then "add a camera". (if you already had 6 of them, you need to delete one first).
4) Follow the prompts and the camera will be there. You can rename it in the panel also.
Hope that helps and glad to give back...
Some customization is possible. We would encourage you to phone Intelligent Home support
to discuss the pros and cons of changing these settings and discuss what settings can be changed.
Having the motion sensors on while you are home can cause false alarms.
They can be reached by dialing 1 855 892 4444
TWC-Social Media Customer Care
Moderator - TWC Community Forums
We are actively selling this product to both new and existing customers.
You can reach someone about sales at the same number listed above.
They can go over all of the Intelligent Home options with you.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
Yes. Our Intelligent Home services will remain available.
Should you have any questions for our specialists you can reach them at
Thank you for participating in the Forums.
Have a good rest of the day!
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
If a customer received a Free tablet from a sign-up promo, that is theirs to keep. Those were usually the Dell 2-in-1 combo tablet/laptops. The Intelligent home comes with a very bare bones tablet that is only used for our systems.
Yah, the security equipment if purchased in the last 5 years, is most likely compatible with another security companies system. You can usually get a nice discount with a system "takeover". Otherwise, post them online for sale. Someone interested in intelligentHome might grab them up to save some money as the equipment is not cheap outside the initial equipment bundles offered if you get additional equipment (more than 1 camera, more than 2 sensors, etc.) But yah, the equipment is yours except for the Tablet, modem, and router used to connect and monitor the system.
@rdw622 At this time it is still a requirement for you to have Internet service with us
if you wish to keep your Intelligent Home services.
Support for your Intelligent Home services will continue as usual. If there
should be any changes to the service you will be notified prior to that change.
Please let us know if there is anything we can help with.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
The remote that you have is incapable of forwarding direct to live TV. You have the option to swap out your remote at any local office, which is at of no cost to you. The following link will provide you with locations to where you can trade your remote for one with this option: http://bit.ly/2d5m7UD
TWC Community Forum Moderator
Can you please click Link . Log in with your user name and password. Once logged in click on History, Click Saved Pictures and Videos. You can click Select All as shown below.
Once you have the event's selected you can click on Delete. It will ask you are you sure you want to delete X item(s), click Yes.
I hope this helps.
Social Media Customer Care
Moderator - Community Forums
Good Morning -
Thank you for your post. I can walk you through the steps that you will need to complete in order to change the sounds for the various zones on your touchscreen.
The exact steps may vary slighty, depending on the type of touchscreen that you currently have in your home.
From this screen, you will be able to change the sounds for your door / window sensors along with any motion detectors that you may have. You may also have the option to Silence any sounds as well.
If you still have any questions regarding these steps or any other aspects of your IntelligentHome system, we ask that you please call 1-855-892-4444.
Intelligent Home Lead
Intelligent Home is often installed in appartments. I can personally vouche for that in fact. And in my personal experience as well, landlord(s) will be happy to know TWC won't have to be drilling holes in the walls to get it installed (the components are WiFi based).
So yes, but getting certain controls (not sensors, talking about the control components) won't necessarily be possible (thermostat control would be one of those examples that could be a technical diffculty).
Here's some official FAQ (and yours is there as well):
IntelligentHome (IH) is Time Warner Cable's new home management system that provides next-generation home security, control, automation and energy management. With this system, customers are always connected to their home, no matter where they are.IntelligentHome offers numerous features, including:
Yes. Today, all customers must have at least any tier of Internet service from Time Warner Cable.
Note: In the future, Time Warner Cable may offer IntelligentHome to non-Time Warner Cable Internet customers but only in Time Warner Cable serviceable areas.
Yes, Time Warner Cable provides 24/7 nation-wide home monitoring through the Time Warner Cable-owned and operated Emergency Response Center (ERC), located in Syracuse, NY. The Emergency Response Center will contact customers when an alarm is tripped and - when needed - alert emergency service providers (medical, police or fire).
Can customers opt out of home monitoring and receive a discount on their monthly charge?
No, customers cannot decline home monitoring but Time Warner Cable is considering allowing this in the future.
Do customers own the equipment?
Time Warner Cable maintains ownership of the touchscreen, the router and modem. However, customers do own the components including motion detectors, smoke detectors, cameras, etc. Time Warner Cable will charge a non-return fee if the Time Warner Cable-owned equipment is not returned at the time of cancellation (fee to be determined).
Can customers use an owned modem to hook up to the IntelligentHome router?
No. The IntelligentHome system is run by a IntelligentHome modem and IntelligentHome router. If the customer has one modem for IntelligentHome and their Internet, and they'd like to avoid the $8.00 monthly fee, they may purchase a second router to be used for the Internet service only.
Note: A professional installation of the second modem may require a technician visit to install the necessary cables for the second modem.
How many components can IntelligentHome support?
Today, IntelligentHome can support up to six cameras and 64 total door/window sensors, motion detectors, smoke detectors, keypads, key fobs, glass break detectors, lamp control modules and/or thermostats.
Does an IntelligentHome customer have to sign minimum-term contract?
Yes, customers must sign an 18-month contract. After 18 months, the customer may unsubscribe at any time.
Can a customer purchase IntelligentHome if they already have a security system installed from another provider?
Yes, though it is the customer's responsibility to disconnect their existing system (should they choose). TWC will not remove or disconnect any non-TWC security systems. Today, the customer will have to purchase all new IntelligentHome equipment from TWC, as TWC cannot use hardware from their previous security system. In the near future, however, TWC will be able to upgrade the customer's existing system without replacing all of the customer's existing equipment.
Can Commercial customers purchase IntelligentHome?
No. At this time, IntelligentHome is only available to customers that have residential accounts.
Can customers remove components (such as sensors, key fob) from their IntelligentHome system themselves?
No. At this time, if a customer desires to remove a peripheral (such as a motion detector) from their system, Time Warner Cable will have to roll a truck to remove the device(s) from their touchscreen.
What number should customers call with any questions regarding IntelligentHome?
The IntelligentHome Enterprise-wide Sales and Support Center can be reached at (855)-892-4444.
Can IntelligentHome be sold as a seasonal product?
There is no seasonal rate or program for IntelligentHome. If a customer wishes to place any other eligible services on a seasonal rate, this can be done in combination with IntelligentHome under the "Business as Usual" guidelines for the other services. This includes any line of business eligible as long as IntelligentHome remains at the standard rate. Customers will maintain their current bundled pricing and rate codes for IntelligentHome. This assumes the customer maintains all existing services at a lower level (e.g., not disconnecting).
Can people who are renting/in apartments get IH?
Yes, renters can get IntelligentHome.
If the battery on a sensor goes out, whose responsibility is it to replace that? Obviously, customers can get their own battery, but is there an issue if we replace it? Does it void any warranty?
If a sensor battery goes out, we will mail out a battery replacement kit for the sensor and any other sensors the customer would like to replace. If the customer would like, we will send a technician out to the house for a fee.
Door/Window Sensor - $69.99
Smoke Detector - $99.99