I do apologize for the issues. There was a known issue with the Roku not showing channels under 100 . Logging out of the app and back in. may resolve the issue. If that does not work uninstall and reinstall the app. If that still does not fix it please let us know.
Spectrum-Social Media Customer Care
PIP on those TV sets only works with non-encrypted signals. Those days are long gone at TWC-Spectrum. All the old analog and clear vid channels are being converted to encrypted QAM to support more video programming and higher speeds for internet.
Ok, so after all the troubleshooting steps with @Julia_R as well as forum_help, and Customer service on the phone, I now understand the issue. @Julia_R please make this a stickey as this affects a lot of customers and there are 2 dozen dead threads on this issue where nobody posts back the resolution.
This issue is on the TWC/Spectrum network verification process. Let me explain
Each internet subscribers account is assigned an IP to their account. For the purposes with regards to watching TV and OnDemand content through the Apps and/or website to ensure that Sports events and Premium content cannot be watched outside of that subscribers network. Due to contractual obligations to sports organizations and premium networks the subscriber is only allowed to watch this content within their home network. This restriction also prohibits those people from sharing their App/Website login with other poeple who may be TWC/Spectrum subscribers but not have the same content allowances.
The break down with htis issue is that your modem may be pulling an IP address from TWC/Spectrum for internet use, BUT it's not the one assigned to your account. So when logging into the App/Website it appears that you are not on your network because the IP adress on your account differs from the one that your modem received from TWC/Spectrum. Thus it appears from the App/Websites perspective that you are not at home, and so you are not allowed to view some content.
What this means to you is that there is currently an issue in TWC/Spectrums IP provisioning system that is not allowing it to assign your Accounts IP address to your modem, or that the IP address assigned to your modem is not being added to your account correctly and so it appears that you are not at your house to the App/Website. You will need to contact customer support and have them open a ticket with their network team to get it resolved for your accounts individually if you are experiencing this issue untel is is resolved systemically.
I called into Support this morning. Issues was escalated to the Internet team. Then it was escalated to the System Admins. Apparently something was amiss with my account and my services. Looks like it got straightened out. The apps are now working.
Thanks all for your help.
Spectrum is reporting various outtages for various services in various parts of the country on 3/23/17.
Of course, as always, no explanation is offered.
it's been totally out on all aps, Roku/android/smart tv pc's from XP sp3 to win 10 as well as apple
Yet ping time to watch.spectrum.net seems to be stable and good.
Restarting the modem worked! THANKS!!
I apologize for the service issues. Usually an error message indicates that the network is not being recognized. Have you tried deleting and reinstalling the app and restarting the modem?
Social Media Customer Care
Community Forums Moderator