If it's on TWCTV, goto TWCTV.com. You must be on your home TWC modem or possibly a TWC WIFI hot spot.
If it's a stream on ESPN, go to their site, You'll be prompted to select cable system and user ID and password to watch it.
We encourage you to contact support directly for further assistance.
Please contact us at:
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
You are correct, it is related to the move. Account numbers are associated with the physical address. When you move or transfer service, a new account number is assigned. Since the old account number is associated with your login, you are not able to login successfully.
Unfortunately, this is correct.
The solution was to create a new user login from scratch linked to the new account number (new address)
If you contact support directly, we can help. In most cases the new account number can be associated with the login. If not then a new login will need to be created.
I contacted customer support online and by phone and in both instances I was told it was not possible to associate my old user account with the new account number.
The only alternative suggested by the customer representative was to contact some other department who could "release" my old username so the new account could it use it.
I decided to create a new alternative username instead.
I finally got someone on Live Chat and was given the answer to my issue. Whenever i would select get username it would tell me my usernam like this: XXXXXX
When in fact my login username is: XXXXX@charter.net
If the website would have told me to add the address part none of this would have happened.
If you are not in a market that is currently offering Spectrum packages that option
may not be available for you. If you are looking to change your package or add
services we would encourage you to phone in to speak with a specialist about
what options are available for you currently. 1-800-892-4357.
Thank you for participating in the Forums.
Have a good rest of the day!
^TWC-Social Media Customer Care
I received two calls this afternoon, the second call from Dana said that the problem has been found and fixed (hopefully permanently). I verified that it is fixed now, I'll keep my fingers crossed.
You can try these steps here: How do I stop Recurring Payments once enrolled?
With Autopay it queues up your payment ahead of time so when you cancel autopay that pending payment will still run its course and make the payment, to cancel that pending you'll need to call customer support and have them delete it.
If you are still having trouble you can call customer support and they should be able to stop the autopay for you, just make sure to mention the pending payment if you want that to be deleted as well.
Hi all-- as of our latest site update, IE 7 is no longer supported by MyServices. You can find more info about browsers supported by MyServices here:
I will also post this at the top of this forum for easy reference by others in the community. Our apologies for the confusion.
Edited for accuracy-- IE7 is still supported by Microsoft, my statement that it was not was incorrect. Thanks- Phil