This has been asked many times on this forum. One answer is at http://forums.timewarnercable.com/t5/Spectrum-TV-for-Roku-Devices/DVR-access-from-Roku-app/td-p/1097... .
"Via the RoKu app you will only have access to view the Guide, ON Demand and Live TV. "
"That is due to the Roku Platform does not support that function. You do have this functionality via the TWC TV app or at twctv.com. "
This sounds like something in a node, line, or main amplifier, that hasn't been detected yet. Ingress fluctuations, but only at select times of the day. You can contact Spectrum for free signal monitoring of your equipment. I would recommend that the OP try that. Request a monitoring of your Internet signals for ninety days.
Than Spectrum can begin logging this issue. Please get back to us on this! Also can everyone please edit their posts to include their zip codes in Ohio where these Internet issues are occurring?
I just want a manual to tell me how to use the STB/DVR. I wanted to set a series record but had no idea how to do it. I came from Directv, and their receivers & remotes are just different enough to make guessing too difficult for me. What do the four colored buttons do? Once again, I have not a clue and so far can't find out that information. If possible, I'd like to change the communucation between STB and remote to RF instead of IR. The list of things I would like to know how to do could go on and on. And this is why I need a User Manual.
PS: I tried the TWC link but the page never loaded, so I gave up. Also, thanks for taking the time to try and help me.
I think what you need is help with the Guide. It sounds like you have the TWC Navigator Guide with that Arris box. Here is a tutorial on how to use the New Guide:
DVR features: It says advanced, but still applies to your box
Brighthouse Networks is now Spectrum, but here's another tutorial on DVR management:
Let us know if you have specific questions!
Is there a quicker way to resume my VoD session after turning off and on DVR (e.g., a hour break)? I have to manually search for the VoD title to resume. Typing and searching are slow! RC's last button won't go back to it either.
Also, I noticed if I wait too long (e.g., over a week) after the stopping the video on demand (VoD) session, the DVR doesn't prompt to resume or restart. It just restarts. Is there a time limit or something?
This was on a three years old Arris DCX3510M DVR. Thank you in advance.
On modern boxes (Arris, Cisco/Technicolor, Samsung) with the new Navigator Guide do the following:
I even tried directly connected to a PC and it did not work. I did see the modem lights change when provisioned.
However this morning, I turned everything off, connected the modem and watched the power up, then rebooted the router and called TWC. They provisioned the modem and I then connected to the router. Came up first try. Thank you so much for your help. Your input to these posts is stellar. You rock!
My wife went to watch Hot in Cleveland at 100pm last night on TV Land, channel 341. The channel was blank, with just the channel info at the bottom of the screen in HD on channel 341 & digital on 44 or 114, we are in Culver City, CA. I called in to Customer Service and they could not help. They said it most probable was on TV Land side and TW would start checking what happened. I was told this could up to 72 hours.
Is anyone else having trouble getting TV Land? Also, is it normally to take 3 days to solve as missing channel?
Have you tried rebooting your box?
Turn your box back on, it may take up to 30 seconds for some channels to reappear following a reboot.
Is TV Land back on now?
If it is not, or goes out again, you may need to call TWC to specifically request that your inside and outside signals are checked as well as the quality of your drop-line. Don't have them just come out and replace the box. A new box will not solve bad or old cable lines, or bad signals.
So the tech came yesterday and after taking with a higher level tech at TW, they igured out that the boxes did have some sort of authorization because they were "waiting for other equipment" so that's why they couldn't go passing the flashing yellow light stage. Once they cleared that up, the authorization was sent and the channels came in. The signal was weak so he also conneced an amplifier and everything was back to normal.
I never ordered anyother equipment or made any changes so I don't know how that got in their system.
Unplug both your cable box and modem, they are probably out of sync from some sort of twc "update"
The cable boxes and DVR's ALL have cable modems in them and one is probably the Master.
TWCTV uses that one as your access to programming. With it dead, your TWCTV devices have nothing to get data from.
Glad it's fixed!
Modem looks fine, However, the 6141 is a modem only... What is giving you wifi? If no router with wireless, it's coming from a neighbor, lol. The wireless router, if you have one I think it's got problems...
It looks like you reset the modem, and had an unusual T2 timeoiut...
Proper reset sequence is to unplug BOTH the modem and router, plug in the modem, wait for it to go out of test then plug in the router.
Problem solved - it was my AirPort. A reboot fixed it!
1. Spectrum has no control over what Gracenote or Tribute puts into the Guide.
2. Spectrum has no control over the programming a network airs.
Your fight is with the network airing the game in question. They changed their programming decision at the last minute and/or Gracenote didn't have the time to change the guide info. What Spectrum can do is to put pressure on these two external sources to get things right as to not inconvenience the end user...us.
I agree with you, Spectrum should put pressure on the external sources that provide the data for the guide for complete and accurate information and to the networks to not make last minute changes. Your NFL analogy has bitten me a few times myself (not on Spectrum but on other cable outlets). Fox and CBS announce their tv schedule a few weeks ahead and the cable guides show what game will be shown locally. At the time my favorite team was out of market from where I lived and was I excited that one weekend my team was being shown locally so could watch. Lo and behold, when the time came Fox decided to show a different game in my local area (thankfully it wasn't a WNBA game, NASCAR, or an infomercial, but it could have been). It wasn't Comcast's fault (my provider at the time), it was the network changing their programming.