yeah, because it's an all in one and you can't change it(another reason we don't advise buying an all in one.
There is no reason to change it as it prevents TWC/spectrum from accessing it.
Thanks for the response. Just to clarify, you're saying the admin pw can't be changed because it's an all-in-one? That doesn't seem to be consistent with any all-in-one cable modem/wifi router you can buy. Or is that just because I'm leasing it from TWC?
The reason to change it is to prevent a login from anyone who can use google to get the current credentials. If TWC needs to access it they could provide unique credentials to each user.
The admin login cannot be changed by the user because the network carrier must have the ability to remotely perform maintenance on the modem at all times. For a purchased modem TWC loads their security credentials into the device when you register it to your account, overwriting those of the manufacturer.
There is probably intermittent ingress of broadcast TV channels where there are skipped channels, if all your connections are tight, including the backsides of wall plates and no open splitters in line, it's elsewhere in the building. All connections must be shiny and a tad more than finger tight
You can certainly transfer services (with some restrictions on service areas, of course), but if your relatives already have service at their location, then you would have to ask them to disconnect their current account.
Unless your relatives have a multi-dwelling address (ie. 1234 Park St, Unit A).
Ok, problem solved. And I owe someone an apology for what I was thinking !
Turns out the problem was a bug on the web site in question. It's anti-hacker logic had blocked me for the "crime" of reading a post from the forum, that had trigger words in the thread title. Not even my post! The webmaster has kindly removed my IP from his block list and all is well.
Of course, that doesn't explain why the technician wasn't able to access the site; nor why Julia saw a different IP address, but Oh Well! I'm just glad to be back on the air!
Thanks again to both of you for your efforts!
A tech came out this evening with some test equipment and found water in one of the connectors on the tap that sits up on the poll. So far so good. He stated that since the connector had water that the tap may have some as well but he couldn't tell. He said if the problems come back that the tap will have to be swapped out. Happy camper so far. Was gettting a 5db loss from house to tap.
Your upstream [US] incoming levels are good, but downstream [DS] signal levels are too high and you have very high numbers of both corrected and uncorrectable errors. The error correction process will cause your modem to slow down.
Loose or corroded line connectors can allow broadcast TV, mobile radio, and cellphone signals to get into the TWC cable network. Before you call for service, make sure all coaxial cable connectors inside your home are tight, including those on the back side of wall plates.
Last, in your initial posting you mentioned that you had multiple WiFi routers. When you respond with the list of information that Julia pointed you to, be sure to tell us how you have your devices interconnected. Multiple WiFi devices in a home or apartment building also can cause wild changes in internet connection speed. We normally recommend using only one modem, one router, and one WiFi device per home connection.
Provisioning error! Finally got in touch with a support person that found a work order open and they had to contact "internal support" in order to close it. Once that was done they re-provisioned the modem and it's working great. Glad there are a few of the front-line support staff that know the TWC/Spectrum systems!
I bought this modem and activated it. It has old firmware on it, version V1.01.15 and the latest available according to Netgear is V1.01.23. When I call support, they are "dumb" and don't know how to push this update to my modem. Spectrum Support keeps telling me that firmware updates are pushed out automatically. This is NOT true of "Bring your own" modems. Netgear doesn't provide the firmware, and told me that Spectrum has to push the update to my modem.
Spectrum needs to also tell their support reps, that initiating a "reboot" of my modem, will not push an update to it. There is more on that side to do. I had a modem updated in the past through Time Warner, but now Spectrum support seems like they don't know how to do this! Am I the only one calling in with a "bring your own" modem, that needs firmware update?
Who can I talk to directly about this issue and getting the update pushed to my modem?
This actually IS true for all modems. Netgear may have a more recent firmware update available but until the cable companies (all of them do this) test it they will not push it out to their customers. Who do you think the average customer will blame if Netgear pushed a firmware update to your modem that wasn't compatible with Spectrum's network? CSR reps and tech support do not push firmware updates, only the engineering department, and then only after extensive testing.