They didnt change your package. Its been known for a while now that they are slowly going all encrypted digital signals. if you read the papers that come with your bill you would know this to be no surprise. In the grand scheme of things, it will allow for more programming and faster internet speeds.
How set filtering (view) on guide.? And how to recognize which ch I could view without trying?
To activate Guide Filtering on the Boxes:
a.) Settings will hold until the customer changes them, Unless box is super old. In that case, settings only hold for the session.
b.) Filter options may vary by division, location, and software on the system.
c.) Filters do not apply to search screens at this time.
Hmm... This node isn't loaded with ingress, the upstream carriers seem ok. The channel plan may be correct, in spite of what MsRaye is hypothesizing...
There certainly seems to be an issue with the 153 MHz, however, which means it could be a cable plant issue (maintenance tech, or even hub tech). We'd need to isolate that specifc EIA channel/frequency on the plan an check into it, on-site. (can't do that part remotely over the phone)
@redsho1999 , you definitely should ask about scheduling a troublecall (field tech repair appointment workorder) for this ASAP! If there's an issue with the plant on a specific area we'd definitely want to know about it. Physical investigation on-site is required. Please kindly ask the CSR (customer service representative) to notate the workorder with something such as: "possible issue with 153 MHz, please check DQI & for ingress under the QAM carrier". Hopefully it's just a simple matter of a bad fitting or bad trap (if you have one) somewhere.
Please bear in mind that DQI issues with an isolated channel frequency when none of it's neighbors are affected is likely a fiber optic issue (hub tech) affecting many/all people in your neighborhood... so, if that's the case, it'll have to be escalated once or twice above the field tech. So please be patient, as might take a day or two (at most). Be sure to get backup contact information so if it's not resolved you'll have a means of getting in a special request order without having to go back through the call center CSRs.
Yep, where I am they've fully migrated to all digital and without the set top box I get nothing but static.
There are options though. You can get a Cablecard instead and it's way cheaper than a box (if your TV has a Cablecard slot). You may not have access to On Demand or the on screen guide, which you don't have now anyway so it's a wash.