If someone had actually read this post, they would see that the channels in question are Time Warner channels. Maybe you can tell me, how do I get in touch with those channels?
Sorry -- I should have included that restarting the cable box was the first thing I tried! Did not make any difference. (It has helped with screen freezes and pixelation, but not this.)
This happened on all 3 of my TV sets at the same time. It has happened a few times in the past few months (I've only been with TWC since May).
A reboot of the box is only a temporary fix most of the time when Pixilation is involved or channels go black. Please contact TWC specifically for a tech visit to preform a signal and drop line check. Poor outside wiring from weathering or animal chews is one of the first things that need to be examined. Your drop line needs to be replaced most likely. It could also be the main junction box on your street that needs updating. However, the drop line needs to be checked first. Please mention this to your tech.
When the tech is there, tune to the channels that pixilate and go out the most so he can take a signal reading. If the tech does a good job, you can ask for his name and badge number and the days he works. That way you can use him again if the issue comes back.
A swapped box will not solve this. You need your drop line and signals checked first.
Due to the tremendously wide spectrum of programming tastes held by our customers, we receive numerous requests for many different types of programming content. When we get such requests, we discuss the feasibility of offering the services in question. These discussions involve the consideration of a number of factors, including demand, diversity and cost. While the goal is always for these discussions to produce a result that is well received by all of our customers, it is understandable that such a result is not always possible. We assure you, however, that we do make every effort to create as diverse a programming lineup as possible.
Thank you for your participation in the Forums!
TWC-Social Media Customer Care
Moderator - TWC Community Forums
I choose the TV show I want to watch on demand, hit the SEL button twice, but it keeps going to the screen that says your progran is being accessed and will begin shortly. The show never plays. Help
Some tips to try:
1.) Access another On Demand Channel and Select a Title. It could be an issue with that one show or station.
2.) Try again in several hours to the following day. Does the show appear now? System updates to VOD often occur in the late night to early morning hours often when viewership is lowest. If maintenance is being done, On Demand may not work till it is complete.
3.) If this is a recurring problem, especially affecting all On Demand content, turn off your cable box and unplug it for about one minute. Plug it back in and after a few minutes, try the channel again.
4.) If the problem still occurs after a reboot, or is fine for a few days and than comes back, call TWC, or register and post at the TWC Direct Forum specifically requesting a signal and drop-line test for your home. When the tech comes out, tune to your most problematic On Demand Channel. The tech will do a signal reading, and if it's bad, he may replace the drop-line which brings the cable services into your home. Wearing, animal chews, and aging can effect the quality of your services.
5.) If your signals and drop-line are good, the box may need to be replaced. If you have the older SA model cable box, these models can be up to ten years out of date and because of their age might have trouble with the On Demand transmission. NOTE THAT A NEW BOX WILL NOT SOLVE BAD SIGNAL ISSUES! IF YOUR PICTURE PIXIATES ON CHANNELS OR YOU REBOOT AND THE PROBLEM COMES BACK THIS IS MOST OFTEN A SIGNAL OR DROP LINE ISSUE. It could even be the main junction box on your street. Discuss this with the TWC tech if it gets to this point.
The signals and the line must be checked first. Once they are good or the drop line is replaced, if VOD does not work, the box should be swapped out for a newer non-SA model.
Is there any way to set the guide to list ONLY channels that one receives? Also, is there any way to remove all the duplicate listings? For example, Discovery HD is on channel 73 and 106.
Press the Guide button twice on the remote
Select "Subscribed Channels"
The Guide's Time Grid now only shows channels that you receive.
No way to remove duplicate listings at this time. Some stations are a part of a package that some subscribers may receive, but not others.
For channel feedback and requests we encourage you to visit http://www.timewarnercable.com/en/support/channel-feedback.html
Thank you for participating in the Forums.
Have a good rest of the day!
By any chance, do y'all live in an area where Starter TV (aka Basic Cable) has been encrypted?????
I ask because my area was affected by this on 30 June, less than a week after we were digitized. When it happened, all the OTA-available channels that my TV could pick up no longer exist. If you do, then you're gonna need either CableCARD or set-top box - with or without DVR capability - to access your subscription. [And yes, the FCC says so.] Either that, or you may need to have an antenna pro install an antenna so you can access them independently of your cable services.