Now that I think about it did have a problem with the tuning adapter. Once I called in to the dedicated line (wait was only 5 minutes) they guided me to the appropriate screen to check 2 specific settings that weren't right. Within a minute it was corrected and all is good.
Just for reference, are you called this number for the Cablecard support team? 866-532-2598
Just a note to say "thank you." The reps answering that number really do know what they are doing. Calling them, they determined that my tuning adaptor was the root cause of my problems, not the tuner itself. A replacement arrived via FedEx and all is good once again.
I apologize for the frustration and inaccurate information. We are still providing CableCard services, and there is no plan to discontinue this service. We would like to look into this for you and ensure the agent that gave you inaccurate information has correct information. Please send a private message to Forums_Help with your account information so we can assist.
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Community Forums Moderator
I apologize for the issues with the Tivo and our service. Please private message us @TWC_ForumsHelp your account number or phone number so we can assist you.
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When you order a CableCard, you have to request the tuning adapter and they will provide it for you. Otherwise, you'll just receive the CableCard alone. I'm in North Jersey and I literally just ended an online support chat with them and they're sending me the Cisco STA-1520. (The rental fee for the CC covers the tuning adapter - $2.50/mo.)
Does the TV you want to use the CableCard with, have a CableCard Slot built into it?
If it does, then that is an OLD HDTV. At least 8-10 years old. CableCard Slots, at one time, were built INTO HDTV's. The ones that had them were usually at the higher end of the premium HDTV's available to the public.
I remember Mitsubishi HDTV's had them. But like I said, we are going back 8-10 years ago, when those Mitsubishi HDTV set's were TUBE HDTV's, weighing about 250-300 lbs, for 36".
But something tells me you do not have this.
So JUST FORGET CableCard, unless you are looking about buying/getting a TIVO, or the like.
Your solution's are these:
1. Rent the STB from TWC
2. Get the ROKU, or wait for AppleTV to get the app. I thought you could add the TWC app to the LATEST AppleTV BOX(generation 4)? Pretty sure you can.
3. Hook an antenna to the tv for OTA watching.
But, from what you are posting, just FORGET the CableCard. It is NOT what you think it is.
And the thing about FCC mandating them. I "think"(not 100% certain) the mandate for Cable Co's being forced to use them ENDED at the end of 2015. That's right. 2015!
With the push towards Internet provided TV, CableCards, and Cable Boxes, are slowly becoming useless to A LOT of people. This is why people are "shaving" their cable costs, and going with INTERNET ONLY.
No NEED for Cable company anymore with Netflix/Amazon prime/SlingTV/Playstation VUE/OTA HDTV Antenna/Nearly every station has their own WEB APP/etc... causing poeple to DUMP their CABLE/Telephone,a nd just keep INTERNET, cutting/slashing their monthly costs in HALF in most cases. Even more in other's
This is what has everyone, myself included, sort of worried that Spectrum may discontinue use of them. This is why I WILL NOT upgrade to a TIVO BOLT.
No sense in investing in something that could be USELESS within a year or two.