If you are not in a market that is currently offering Spectrum packages that option
may not be available for you. If you are looking to change your package or add
services we would encourage you to phone in to speak with a specialist about
what options are available for you currently. 1-800-892-4357.
Thank you for participating in the Forums.
Have a good rest of the day!
^TWC-Social Media Customer Care
Our apologies for the trouble you have had. The remote DVR manager should be available for you
by logging into TWCTV.com or the TWCTV application. It is no longer available through My Account.
From My Account you should be able to click the Manage Recordings button and be redirected to the
If you are unable to manage your DVR and your equipment is compatible we would be happy to
look into this further for you.
Please feel free to contact us directly @ TWC_ForumsHelp
TWC-Social Media Customer Care
Moderator - TWC Community Forums
I received two calls this afternoon, the second call from Dana said that the problem has been found and fixed (hopefully permanently). I verified that it is fixed now, I'll keep my fingers crossed.
You can try these steps here: How do I stop Recurring Payments once enrolled?
With Autopay it queues up your payment ahead of time so when you cancel autopay that pending payment will still run its course and make the payment, to cancel that pending you'll need to call customer support and have them delete it.
If you are still having trouble you can call customer support and they should be able to stop the autopay for you, just make sure to mention the pending payment if you want that to be deleted as well.
Hi all-- as of our latest site update, IE 7 is no longer supported by MyServices. You can find more info about browsers supported by MyServices here:
I will also post this at the top of this forum for easy reference by others in the community. Our apologies for the confusion.
Edited for accuracy-- IE7 is still supported by Microsoft, my statement that it was not was incorrect. Thanks- Phil
The new number for Customer Care for all regions is 1-888-TW-CABLE (892-2253).
1-877-772-2253 needs to be published on the bills as it's the only remaining number that works for existing customers.
1-800-892-2253 (1-800-twc-able) doesn't as of noon today.It's now for "new customers only"
All the local numbers have slowly gone dead and payment centers have closed and the remainders cut back their hours as well as saturdays at some...