After a successful login, the page automatically logs me out and redirects back to login page.
I know the user + password is correct because when it's incorrect it fails and shows an error message.
I just moved yesterday and had service transferred, I am guessing this might be related since it was working as of a few days ago.
See attached GIF:
You are correct, it is related to the move. Account numbers are associated with the physical address. When you move or transfer service, a new account number is assigned. Since the old account number is associated with your login, you are not able to login successfully. If you contact support directly, we can help. In most cases the new account number can be associated with the login. If not then a new login will need to be created.
Please contact us at:
You are correct, it is related to the move. Account numbers are associated with the physical address. When you move or transfer service, a new account number is assigned. Since the old account number is associated with your login, you are not able to login successfully.
Unfortunately, this is correct.
The solution was to create a new user login from scratch linked to the new account number (new address)
If you contact support directly, we can help. In most cases the new account number can be associated with the login. If not then a new login will need to be created.
I contacted customer support online and by phone and in both instances I was told it was not possible to associate my old user account with the new account number.
The only alternative suggested by the customer representative was to contact some other department who could "release" my old username so the new account could it use it.
I decided to create a new alternative username instead.
Whenever I try to sign in it just recycles me right back to the sign-in screen. I've only been a customer for 3 months, and other than the time i created my account I haven't been able to log in to the website. I've tried changing my password multiple times!
This is beyond frustrating!
I finally got someone on Live Chat and was given the answer to my issue. Whenever i would select get username it would tell me my usernam like this: XXXXXX
When in fact my login username is: XXXXX@charter.net
If the website would have told me to add the address part none of this would have happened.
If you are not in a market that is currently offering Spectrum packages that option
may not be available for you. If you are looking to change your package or add
services we would encourage you to phone in to speak with a specialist about
what options are available for you currently. 1-800-892-4357.
Thank you for participating in the Forums.
Have a good rest of the day!
^TWC-Social Media Customer Care
I tried to log in to my account to pay my bill severqal times over the last 12 hours. I keep getting a 'Cannot display this page' notice. Is there a problem with the TWC servers?
I just tried again and was able to get connected.
Thanks for the response
When I logged into My Account tonight, it said that I have no services from TWC, when in fact I have Standard Internet service.
Update: Just for grins, I tried to add service to my account (mostly to see what kind of Internet offering TWC might make to me as a "new customer"), and that web page said that I currently have Standard Internet. So some part of the TWC computer infrastructure knows what I have, but My Services/My Account does not.
I received two calls this afternoon, the second call from Dana said that the problem has been found and fixed (hopefully permanently). I verified that it is fixed now, I'll keep my fingers crossed.
I am enrolled in autopay and want to change it where I can just log on and pay it myself. I don't see anywhere on the site that tells how to do that. Thanks
You can try these steps here: How do I stop Recurring Payments once enrolled?
With Autopay it queues up your payment ahead of time so when you cancel autopay that pending payment will still run its course and make the payment, to cancel that pending you'll need to call customer support and have them delete it.
If you are still having trouble you can call customer support and they should be able to stop the autopay for you, just make sure to mention the pending payment if you want that to be deleted as well.
Your online bill payment option has been down for several days. Also, your chat support is unavailable. This leaves me no option other than to take time out of my work day to call during your business hours, sit on hold, deal with some poorly trained customer service person, to pay my bill which should only take a second online. I've tried on a number of occasions to send you money, and you won't allow me to.
Your service is ridiculously over priced. The quality of service is poor, as my cable box freezes periodically; technical support tells me, after time consuming attempts at troubleshooting, that I can simply exchange my cable box free of charge. How convenient! I get to waste my time during work hours to address your inadequacies as a company. I have lost several entire days of work waiting for technical support, and countless hours on the phone with someone who is unable to fix the cable box. At this point, I've lost any confidence in TWC's ability to be my service provider and will be replacing my service as soon as possible.
Unfortunately, I've been a customer for 9 years.
Hi all-- as of our latest site update, IE 7 is no longer supported by MyServices. You can find more info about browsers supported by MyServices here:
I will also post this at the top of this forum for easy reference by others in the community. Our apologies for the confusion.
Edited for accuracy-- IE7 is still supported by Microsoft, my statement that it was not was incorrect. Thanks- Phil
The My Services Home Page has been updated for my region in Milwaukee Wisconsin. Under Home Phone, where it lists our Digital Phone Services, it says "Account TN." What does this mean?
Account Telephone number most likely
I've recently been switched from Insight over to TWC and am unable to pay my bill as well online. I keep receiving error 1630. I'm also unable to use the DVR Web Service as it seems to believe that my receiver is not a DVR (which it is), Do I need an equipment upgrade for this? I also can't login to VoiceZone to manage my phone or get Caller ID on my PC. However I can use the other features of TWCTV fine.
I'm sorry for the poor experience with the payment issues. With something as specific as this, I would recommend getting directly in touch with us at TWC_ForumsHelp