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unable to view video (live TV or on demand) with Mozilla browser.

unable to view video (live TV or on demand) with Mozilla browser.  ERROR BELOW:

 

NOTE: sucessfully view all with Chrome. have cleared cache, updated flashplayer, etc., i chatted with rep. online.

 

"An error occurred during video playback
This video is temporarily unavailable. Please try another video or try again later."

2 REPLIES
Expert

Re: unable to view video (live TV or on demand) with Mozilla browser.

IE 10 flash player issue, not spectrums...

 

Established Sharer

Re: unable to view video (live TV or on demand) with Mozilla browser.

[ Edited ]

I do agree that this isn't TWC or Spectrum's problem - several other available browsers do render the programming correctly.   But this one is more likely a Mozilla Firefox compatibility issue than IE10 Flash player.  It seems to have begun in March with the 64-bit Firefox release 52.0 for Windows 7 and higher.  That is when Firefox added several of their own new APIs and blocked the installs of NPAPI plug-ins for Java, Acrobat, Silverlight, and a few others.