Newcomer

Re: YOUTUBE BUFFERING PROBLEMS

TWC/Spectrum obviously knows the FCC won't do anything, they have created a fast lane and put everyone in it and put Youtube in a slow lane.

Observer

Re: YOUTUBE BUFFERING PROBLEMS

TWC/Spectrum has full control on a lot of areas. I can't even get any other service if I wanted to.

Rookie

Re: YOUTUBE BUFFERING PROBLEMS

I was troubleshooting this problem yesterday and I found out that the slow buffering on youtube happens on chrome and not on MS edge. So i found out that this problem happens with other people as well, its very weird. However it's like someone said: this started happening after the Spectrum thing and it seems to be more prominent in SoCal/LA area.  It's hard to know which company to trust but like people said here, as soon Google offers fiber, I'm out of Timewarner. Im sure they have no interest in fixing this problem and having streaming services in the fast internet lane.

Established Sharer

Re: YOUTUBE BUFFERING PROBLEMS

You can thank the current White House administration for rolling back so many federal  regulations, and their new FCC Chairman Ajit Pai for rolling back Network Neutrality.  See, some rules really DO make sense, unless you are a large internet provider and political campaign contributor who wants to earn more profit from their investment.

Re: YOUTUBE BUFFERING PROBLEMS

I've used firefox, chrome, and safari. All of them have the same problem. I doubt it's related to any specific browser. 

 

Spectrum needs to answer for this nonsense. Julia who replied on this thread needs to start giving us some information. This IS a trend Julia.

Rookie

Re: YOUTUBE BUFFERING PROBLEMS

Just wanted to update: It's 4:45PM and the issue is in full effect here in Porter Ranch.

No issues this morning, speeds are still over 150mbps. but I cannot playback Youtube Videos in HD.

Looking at the playback stats, the video starts to load at 2000kbps and shortly drops to about 700kbps, making the video completely unwatchable. I will try to provide as much information as I can. Again, this issue only seems to be on YouTube, and speedtests and other streaming sites do not suffer this issue. This is unacceptable and needs to be addressed.

 

Computer is a 5K iMac wired directly to the modem through a network switch.

 

Screenshot of YouTutube Video Stats (Playingback a sample 4K video at 1080P)

 https://drive.google.com/a/mail.chapman.edu/file/d/0B_x7SOhPFzyLUzIxdnFWZkw1eVU/view?usp=sharing

 

Screenshot of Speedtest run at the exact same time as this issue is occuring

 https://drive.google.com/file/d/0B_x7SOhPFzyLdVQ5NmdpVFJOWHc/view?usp=sharing

 

Results from Modem

 

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel693000000 HzLocked
Connectivity StateOKOperational
Boot State  
Configuration FileOK 
SecurityEnabledBPI+



Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1 QAM256 693000000 Hz-10.9 dBmV33.8 dB240
2 QAM256 615000000 Hz-8.5 dBmV35.9 dB170
3 QAM256 621000000 Hz-8.6 dBmV35.8 dB140
4 QAM256 627000000 Hz-9.2 dBmV35.3 dB260
5 QAM256 633000000 Hz-9.2 dBmV35.3 dB200
6 QAM256 639000000 Hz-9.6 dBmV34.5 dB200
7 QAM256 645000000 Hz-9.8 dBmV34.8 dB120
8 QAM256 651000000 Hz-9.9 dBmV34.7 dB170
9 QAM256 657000000 Hz-10.1 dBmV34.6 dB200
10 QAM256 663000000 Hz-10.5 dBmV34.2 dB280
11 QAM256 669000000 Hz-10.3 dBmV34.2 dB280
12 QAM256 675000000 Hz-10.7 dBmV33.1 dB16330
13 QAM256 681000000 Hz-10.7 dBmV34.0 dB190
14 QAM256 687000000 Hz-10.8 dBmV33.9 dB290
15 QAM256 699000000 Hz-10.7 dBmV34.0 dB290
16 QAM256 705000000 Hz-11.1 dBmV33.7 dB270

 

Total Correctables Total Uncorrectables

19630



Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1 ATDMA 5120 Ksym/sec23300000 Hz43.5 dBmV
2 TDMA 2560 Ksym/sec18500000 Hz42.5 dBmV
3 ATDMA 5120 Ksym/sec30600000 Hz45.8 dBmV
4 ATDMA 5120 Ksym/sec37000000 Hz46.8 dBmV

 

 

 

 

tat
Newcomer

Re: YOUTUBE BUFFERING PROBLEMS

I'm glad people starting to report this issue, I live in Arcadia, CA and having the exact same problem, and I know it's TWC/Spectrum's problem because whenever I connect to a VPN from Canada, 4k play smoothly on youtube.

Rookie

Re: YOUTUBE BUFFERING PROBLEMS

Wow, a VPN actually does seem to fix this issue. I also used a VPN and set it to Canada and i am playing back videos with no problem.

 

What gives Spectrum?

Observer

Re: YOUTUBE BUFFERING PROBLEMS

I can confirm I get better speeds with MS edge, but still not even close to what I usually get.

Rookie

Re: YOUTUBE BUFFERING PROBLEMS

Yes, I tested again yesterday and all browsers were slow. I also tested connecting my computer directly to the modem, no router, still slow. Now try to use a Proxy or VPN and the problem is fixed. So it's definitely something to do with the connection and Time Warner :/

Do they even read these forums? What can we do to fix this?