Newcomer

Time Warner Cable is hijacking my website!

[ Edited ]

I have a website that I pay money for and my business relies on:

 

newyorkdancephotographer.com/

 

and when I type the correct address into the address bar in chrome or firefox Time Warner cable hijacks my entry and takes me to a bogus http://www.dnsrsearch.com/ page. where they have paid advertisements that generate revenue for them!

 

I can kind of understand doing this for websites that are typed in wrong or don't exist. But to do this for a site that does exist just blows my mind. I have no idea how to complain about this clearly illegal action on Time Warner's Part-- intentionally diverting traffic from actual sites. But I sure am mad about it and will probably contact my lawyer.

13 REPLIES
Expert

Re: Time Warner Cable is hijacking my website!

It loads just fine from here... have you reset your DNS and cookies?

http://www.newyorkdancephotographer.com/

 

Newcomer

Re: Time Warner Cable is hijacking my website!

[ Edited ]

It works fine if you type in http://   before the website.

 

But who goes to the trouble of typing all that anymore? People expect that just typing a website name followed by .com in the URL address bar will take them to that particular website, without their ISP deciding that maybe they would rather go to some bogus search page that they can make revenue from.

 

The dsnrsearch feature does not bother to actually check to see if the site exists before diverting visitors. I have tried this in several browsers and different devices and the results are the same. How is this legal???

 

Browser

Re: Time Warner Cable is hijacking my website!

It sounds like you probably configured your DNS A record to point to www.newyorkdancephotographer.com in the settings panel where you bought your domain name. Technically, the www. part you see in urls is a subdomain, like the forums. you see in forums.timewarnercable.com. Do some google fu and learn about DNS A records and CNAME records or pay someone who knows what they're doing.

Established Sharer

Re: Time Warner Cable is hijacking my website!


stephendelas wrote:

I have a website that I pay money for and my business relies on:

 

newyorkdancephotographer.com/

 

and when I type the correct address into the address bar in chrome or firefox Time Warner cable hijacks my entry and takes me to a bogus http://www.dnsrsearch.com/ page. where they have paid advertisements that generate revenue for them!

 

I can kind of understand doing this for websites that are typed in wrong or don't exist. But to do this for a site that does exist just blows my mind. I have no idea how to complain about this clearly illegal action on Time Warner's Part-- intentionally diverting traffic from actual sites. But I sure am mad about it and will probably contact my lawyer.


--------

 

The address doesn't seem to resolve in some of the TWC DNS servers, but it does in others, and anywhere NOT TWC.

 

 

Newcomer

Re: Time Warner Cable is hijacking my website!

At the moment the issue seems to have been resolved. Invisible hands pulling at invisible strings somewhere is my guess--I haven't changed anything on my end.

 

I don't believe I did anything wrong in setting up the website. I'm not a pro but I know the basics, I have other websites that work fine, and I check them to make sure they are working periodically. Safari always handled the url input just fine so my guess is that safari doesn't let time warner overide basic browser mechanics. My guess is that because it is not a high traffic website and because the name includes "key words" some part of the time warner algorithm decided arbitrarily to treat it as a general search. This is very uncool, and if it is happening to me it is very likely happening to other people as well. 

 

Time warner cable needs to be very carefull about this. Blocking potential clients from reaching my website while earning money themselves is way out of bounds. Whatever this dnsrsearch program is it is very intruisive and not trustworthy.

Community Manager

Re: Time Warner Cable is hijacking my website!

stephendelas

 

I'm glad to hear the A record issue seems to be resolved.  To explain the DNS redirect, that is a setting for your individual account.  If a site cannot be resolved, you will be taken to a DNS redirect to search again.  Just to clarify, I included a screenshot below.  The DNS record issue caused the redirect, which is there to assist in locating the correct address.    

 

You were taken to the DNS by a preference enabled on your account. You can have this preference disabled by contacting us. You can reach us by private message at TWC_ForumsHelp.  Please include your account or phone number.  We are happy to help. 

 

We look forward to hearing from you.

 

 

Thank you for your participation in the Forums!

James M.
TWC-Social Media Customer Care
Forum Moderator

 

 

 

Newcomer

Re: Time Warner Cable is hijacking my website!

[ Edited ]

Well I don't think there ever was a DNS A record issue. Like I said I did not change any settings on my website, or browsers.

 

The only correct conclusion would be to say that you have changed something on your end and you are no longer hijacking my website. 

 

I understand that the dsnrsearch feature is meant to assist in locating an address. What I don't understand is why it would assume a website does not exist and take you to search without actually checking for the website first. 

 

It is also very deceptive to suggest this is a feature on my account. This is a default setting for all timewarnercable accounts. I can't exactly fix the account preferences on my potential clients web browsers. And I can't turn it off on my account because then I would have no way of knowing if you guys decide to hijack it again.

 

To reiterate: if typing http:// before the website name resolves the site, and not typing http:// does not resolve the site in some browsers (when it used to work just fine), then that means that the root cause must be timewarnercable malware taking over the web browser. If I am wrong about this I would love for someone to explain it to me in this public forum.

 

 

Rookie

Re: Time Warner Cable is hijacking my website!

Hey Bro,

 

Not to sound mean but it sounds like you need a lesson in how DNS works, beyond the "basics". One which I'm not willing to type up. Stuff happens, whether on your end or TW's. I too wish I lived in a world were there were no errors, issues, or 1D-10-T problems but then I'd be out of a job.

 

 

Newcomer

Re: Time Warner Cable is hijacking my website!

No offense taken. But not very helpful either. There are honest mistakes that happen with complex technology, and then there are dishonest mistakes that happen because huge companies want to make a profit and knowingly break the rules.

 

Here is the wikipedia page on DNS hijacking where they talk about how ISP's do it and why:

 

https://en.wikipedia.org/wiki/DNS_hijacking

 

Here are some links to people who do seem like true techies talking about this problem:

 

https://thevpn.guru/dns-hijacking-exposed-explained/

 

http://blog.jonudell.net/2010/09/13/hijack-my-dns-and-i-will-be-annoyed-blame-me-and-i-will-go-balli...

 

So, no, I'm not making up this problem. It's bad enough when they hijack search queries, but redirecting away from actual websites is much worse.