Newcomer

Robo call blocking by Spectrum voice service

Nomorobo: Block unwanted calls from telemarketers, political parties and other automated calling systems. Robocalls such as school closing announcements and medical appointment confirmations are allowed.

 

The above is what TWC/Spectrum says it does but it does allow the customer's phone to range once and then it blocks or sends a message to the caller that the system has detected as a Robo call.  My question is this:  if Spectrum's system can identify the call as  a  Robo call why bother the customer by allowing the system to connect with the customer with 1 ring?  That can be very annoying if it happens 9+ times a day!!  Certainly if the system can identify the call as a robo call it should be able to completely block the caller without ringing the customer's phone.  The FCC has recently given the phone companies more control over Robo calls.  Come on Spectrum.  You can do this.  What do you the customer think?

2 REPLIES
Trusted Helper

Re: Robo call blocking by Spectrum voice service


dbolin41 wrote:

Nomorobo: Block unwanted calls from telemarketers, political parties and other automated calling systems. Robocalls such as school closing announcements and medical appointment confirmations are allowed.

 

The above is what TWC/Spectrum says it does but it does allow the customer's phone to range once and then it blocks or sends a message to the caller that the system has detected as a Robo call.  My question is this:  if Spectrum's system can identify the call as  a  Robo call why bother the customer by allowing the system to connect with the customer with 1 ring?  That can be very annoying if it happens 9+ times a day!!  Certainly if the system can identify the call as a robo call it should be able to completely block the caller without ringing the customer's phone.  The FCC has recently given the phone companies more control over Robo calls.  Come on Spectrum.  You can do this.  What do you the customer think?


Here's the thing,

 

That issue is with Nomorrobo's design.  It has nothing to do with Spectrum, nor any other phone company who uses the service.  If you look at Nomorobo's website, many telephone carriers use Nomorrobo.  It needs that one ring to go through so that the system can screen the calls:

 

Here is their website for more information:

 

https://www.nomorobo.com/

 

Satch

 

 

N/A

Re: Robo call blocking by Spectrum voice service

the caller id is sent immediately after/during  1st ring .thats also where you can spoof the id.