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Losing connection

Hello -- for some time now I been  having an issue with browsing.  when I select a  link in a page the  page paused for a moment or 2 and the comes back with  "no internet"

 

my guess is that the DNS is timming out -- the troubling part of all this is when I called support and  ask for a higher level  of support -- the  iniaial  agent ask me  what the isue was

 

I told him that the "DNS" was timing out  --  he did not know what DNS was -- this is  verty troubling 

 

Does anyone know how to contact anyone in support that knows what a "Domain Name Server" is?  Thanks

2 REPLIES
Expert

Re: Losing connection

copy and paste the modems signal level page and CMD level tracert's to google.com and  TWC's dns- 209.18.47.61    

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Re: Losing connection

Hello -- 

where would I find  modems signal level page?  I know that 192.168.0.1 is the  cable modem  -  somtime I just restart the cable  modem and that seems to clear its cache  sort of fix the issue


Tracing route to google.com [216.58.219.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [192.168.1.1]
2 <1 ms <1 ms <1 ms 192.168.0.1
3 59 ms 14 ms 12 ms 142.254.170.37
4 15 ms 10 ms 16 ms tge-0-10-0-4.nycrnydf01h.nyc.rr.com [68.173.221.181]
5 21 ms 19 ms 18 ms agg131.nyclnyrg01r.nyc.rr.com [68.173.197.0]
6 26 ms 13 ms 23 ms bu-ether19.nwrknjmd67w-bcr00.tbone.rr.com [66.109.6.78]
7 11 ms 13 ms 11 ms 0.ae0.pr0.nyc30.tbone.rr.com [66.109.6.159]
8 14 ms 11 ms 13 ms 207.239.16.25
9 16 ms 14 ms 14 ms 216.156.16.128.ptr.us.xo.net [216.156.16.128]
10 11 ms 13 ms 15 ms 216.156.16.133.ptr.us.xo.net [216.156.16.133]
11 14 ms 17 ms 19 ms 205.197.230.38
12 16 ms 19 ms 13 ms 209.85.255.68
13 11 ms 13 ms 10 ms 64.233.174.117
14 15 ms 11 ms 14 ms lga25s41-in-f238.1e100.net [216.58.219.238]

Trace complete.

 

Tracing route to dns-cac-lb-01.rr.com [209.18.47.61]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [192.168.1.1]
2 <1 ms <1 ms <1 ms 192.168.0.1
3 38 ms 11 ms 14 ms 142.254.170.37
4 12 ms 9 ms 10 ms tge-0-10-0-4.nycrnydf02h.nyc.rr.com [68.173.221.189]
5 17 ms 14 ms 19 ms agg131.nyquny9101r.nyc.rr.com [68.173.197.2]
6 12 ms 12 ms 10 ms agg1.nycmnywi02r.nyc.rr.com [24.29.96.243]
7 16 ms 11 ms 9 ms dns-cac-lb-01.rr.com [209.18.47.61]

Trace complete.