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VoiceZone connect

Just started with TWC phone and wanted to see my incoming call history. Searched online and TWC site says VoiceZOne connect provides that feature if running.   I tried to download on my MAC and it hangs downloading. I set all the security tabs for Flash as described. 

 

Tried TWC chat and the agent just tried to redirect me to 1) website, which doesn't have call history for incoming calls, 2) sending a CDR request email 3) VoiceZone connect no longer has this feature.  Very frustrating.

 

So does VoiceZone connect have this feature still?

Any suggestions on how to get it  to download to a MAC?

Am I wasting my time trying.

 

1 REPLY
Moderator

Re: VoiceZone connect

We would be happy to review the VoiceZone issues.

We encourage you to contact us directly to look into this further. If you will contact us directly at ForumsHelp we ask that you please include your account number, service address associated with your account.

 

Thank you for participating in the Forums.


Regards,
Stephanie S.
Social Media Customer Care
Moderator - Community Forums