06-14-2017 08:31 PM
I tried the online Chat support. I was told by someone with a very foreign name that someone in my home was calling that number. Please, Spectrum, get your support people trained!!
06-14-2017 08:34 PM
Thank you for asking the question that led to the solution. Thank God I decided to just "google the 646 number and found this thread. Calling or using chat online was absolutely of no assistance whatsoever.