01-21-2017 02:55 PM - edited 01-21-2017 05:01 PM
I am subscribed to TWC in 44820 Ohio. My Cisco Explorer STA1520 Tuning Adapter is tuning in one HD channel low. As a result you have to tune one channel higher to watch the correct channel and some recordings are of the wrong channel/program. This problem was noticed to start on the morning of Wednesday January 18, 2017.
My Tivo Bolt channel listings are identical to the Channel Lineup on https://www.timewarnercable.com/content/twc/en/tv/channels-lineup.html/.
Here is a example of the problem:
I've done everything I could think of to try without success such as re-powering/rebooting all devices, reconnecting all cables, removing and re-seating the Cable Card, re-running Guided Setup and updating network guide settings on the TIVO Bolt.
I've contacted Customer Service via Chat and Cable Card/Tuning Adapter Support at 1-866-532-2598 and neither have been able to correct my problem.
Solved! Go to Solution.
01-22-2017 08:25 PM
We'll be happy to take a further look. Can I have you private message your full address, first/last name on the account, and the phone number to @TWC_ForumsHelp, please?
01-23-2017 04:37 PM
I private messaged the @TWC_ForumsHelp wth my account number and description of the problem yesterday as suggested in the post above and of this evening Monday January 23, 2017 my Tivo Bolt is now tuning the correct channels with the Tuning Adapter connected. I did not receive any feedback on what was done to correct the problem so I suggest anybody with the same problem to contact @TWC_ForumsHelp.
Thanks to the TWC Forum Moderators for the help in correcting my problem.
01-23-2017 04:45 PM
No cable channels are on the actual NTSC slots. All devices alias the channel numbers onto a NTSC channel with multiple QAM slots on it.
TWC changed something in their system, upgraded the DVR and cable box lookup tables and failed to do the Tivo's at the same time.
Probably this got resolved on the next days server updates that happen around 2 am
Unknown if your call did anything without a response, TWC doesn't ever admit to mistakes..