12-17-2014 04:45 PM
today is 12/17 and the day is almost over. would you like to revise your estimate of when all the tuning adaptors will receive the software update? we're in socal. in case you forgot you said the work would be done by 12/19. sorry to be a pest but I've been fighting this battle since 12/4 and it's gotten old
12-17-2014 08:50 PM
12-18-2014 05:08 PM
fyi the Federal Communications Commission is the place to report the problem. I did so and they contacted TWC on my behalf. hopefully problem will soon be solved.
12-18-2014 05:56 PM - edited 12-18-2014 05:58 PM
I've never gotten a reply from the FCC's other division or from any of the appropriate field offices (like Detroit that covers Ohio)... It is worth a try, You want their cable tv division
TWC did push an update/ upgrade to my cable box and then one to it's internal cablecard a couple nights ago.
12-18-2014 06:03 PM
remember, all upgrades have to seperately hit all the devices on your node one at a time. I doubt TWC can do all head ends in the US all at once, so it may take several days. My cable box took 45 minutes and the cablecard another 15 minutes not including another 20 minutes for the reset/ reload to occur
Since there's so few TA's, who knows how far down the list they are.
Also, unplug the TA for 10 minutes, then plug it back in, that may "force" an upgrade should one be available
12-20-2014 07:58 AM - edited 12-20-2014 01:43 PM