12-10-2014 10:22 PM
Bought a brand new TiVo Roamio and called and got it all paired with the cable card that was in my old TiVo. When I hook the Tuning Adapter to the TiVo via the USB port I get a message that reads:
Your tuning adapter does not recognize the security certificates on this TiVo box. Please contact your cable provider and request a firmware upgrade. You will not be able to watch or record some channels until the issue is resolved.
So, I can't get all my switched channels. HBO, Showtimes, etc.
Now, I know this is apparently a known issue, that the motoral tuning adaptors need an upgrade in firmware. However, when I called TIme Warner, they said that it is a known issue but I have to wait or a software upgrade from TiVo. General concensus on the TiVo forums is that TIme Warner has to upgrade the Tunind Adapter firmware.
I'd like to know, definitively, who I need to pester to get this fixed.
TiVo's website says:
If you are using a Motorola Tuning Adapter:
Motorola Tuning adapters require firmware version 1.40 in order to resolve the issue. Please contact your cable provider and request a firmware upgrade. You will be unable to watch or record some channels until the issue is resolved. To stop receiving this message, unplug the USB cable that connects the Tuning Adapter to the TiVo box. With the USB cable disconnected from the TiVo box, you will continue to receive some channels and can watch existing recordings.
So...how can I get that firmware upgrade?
Solved! Go to Solution.
12-11-2014 08:07 AM
12-11-2014 02:28 PM
I checked with Cable Card support. We'll be pushing updates for the 1.4 firmware within the next few days. It is different for each region, but the latest is 12/19.
12-13-2014 03:10 AM
This is exactly the way a moderator should answer--with a precise, exact answer which resolves the original poster's question. This direct answer makes a customer (and all customers who read it) feel as though they are important, and that the company cares about them. This is in stark contrast to some past moderator posts which direct the inquiry to the TWC Twitter account or general help line.
12-13-2014 11:15 AM
for reference purposes would greatly appreciate it if you would list expected tuning adapator updates by region. that would give us something concrete to look forward to. thank you
12-13-2014 01:37 PM
12-13-2014 02:53 PM
Maybe Cisco 1520, not Motorola TA's
They ship out from a depot with the cable card hopefully programmed for your zip code's channels
12-13-2014 04:21 PM
The Motorola tuning adapter I picked up from TWC in August had 1.37 firmware. I had read I needed the 1.39, so when I called to have the cable card and tuning adapter activated, I asked for a firmware update. He said it should be automatic, but he went ahead and forced it to be updated, took a very long minute or so.
Everything worked absolutely perfectly.
Later I looked at the fall tv schedule and decide to cancel cabletv, now I use a big outdoor antenna indoors.