Observer

TiVo Roamio & Motorola Tuning Adapter

Bought a brand new TiVo Roamio and called and got it all paired with the cable card that was in my old TiVo.  When I hook the Tuning Adapter to the TiVo via the USB port I get a message that reads:

 

Your tuning adapter does not recognize the security certificates on this TiVo box. Please contact your cable provider and request a firmware upgrade. You will not be able to watch or record some channels until the issue is resolved.

 

So, I can't get all my switched channels.  HBO, Showtimes, etc.

 

Now, I know this is apparently a known issue, that the motoral tuning adaptors need an upgrade in firmware.  However, when I called TIme Warner, they said that it is a known issue but I have to wait or a software upgrade from TiVo.  General concensus on the TiVo forums is that TIme Warner has to upgrade the Tunind Adapter firmware.

 

I'd like to know, definitively, who I need to pester to get this fixed.

 

TiVo's website says:

 

If you are using a Motorola Tuning Adapter:

Motorola Tuning adapters require firmware version 1.40 in order to resolve the issue. Please contact your cable provider and request a firmware upgrade. You will be unable to watch or record some channels until the issue is resolved. To stop receiving this message, unplug the USB cable that connects the Tuning Adapter to the TiVo box. With the USB cable disconnected from the TiVo box, you will continue to receive some channels and can watch existing recordings.

 

So...how can I get that firmware upgrade?

 

Thanks.

21 REPLIES
Expert

Re: TiVo Roamio & Motorola Tuning Adapter

[ Edited ]

call the cablecard support group:   1-866-532-2598

 

Observer

Re: TiVo Roamio & Motorola Tuning Adapter

Thanks for you reply. Unfortunately, as I stated above, I did call the cable card support and the tech I talked to said it was a problem on TiVos end and that I had to wait for an update from them.

TiVos website and support states:

If you are using a Motorola Tuning Adapter:

Motorola Tuning adapters require firmware version 1.40 in order to resolve the issue. Please contact your cable provider and request a firmware upgrade. You will be unable to watch or record some channels until the issue is resolved. To stop receiving this message, unplug the USB cable that connects the Tuning Adapter to the TiVo box. With the USB cable disconnected from the TiVo box, you will continue to receive some channels and can watch existing recordings.


I want to know which company I really have to wait for an update from and how I will get that update. All evidence seems to say that it's Time Warner but I can't get a straight answer from them. Spent an hour on chat last night here at time Warner and the tech told me that I would receive the update automatically, no need to call and then, in the very next sentence told me I needed to call Time Warner to get the update.

I'd just like a straight clear answer.
Moderator

Re: TiVo Roamio & Motorola Tuning Adapter

I checked with Cable Card support. We'll be pushing updates for the 1.4 firmware within the next few days. It is different for each region, but the latest is 12/19.

<insert favorite quote here...>


Check out the FAQs for a quick answer to your questions. http://www.timewarnercable.com/en/support/all-faqs.html
Observer

Re: TiVo Roamio & Motorola Tuning Adapter

Thank you so much. nice to get a definitive answer.
jal
Valued Contributor

Re: TiVo Roamio & Motorola Tuning Adapter

This is exactly the way a moderator should answer--with a precise, exact answer which resolves the original poster's question.  This direct answer makes a customer (and all customers who read it) feel as though they are important, and that the company cares about them.   This is in stark contrast to some past moderator posts which direct the inquiry to the TWC Twitter account or general help line.

Observer

Re: TiVo Roamio & Motorola Tuning Adapter

for reference purposes would greatly appreciate it if you would list expected tuning adapator updates by region. that would give us something concrete to look forward to. thank you

Participant

Re: TiVo Roamio & Motorola Tuning Adapter

I agree. It would be nice to know by region, which are getting the update.

I just bought myself a TIVO Roamio with lifetime service.

Currently using an HD Antenna for now. Have to call TWC to install two new cable outlets in the house. One for the room the TIVO is in.

Anyway, I know I need the M-CableCard, but will the Tuning adapter I get come "PRELOADED" with the latest firmware.

I was thinking on actually ordering it from my TWC office(none there on hand. Have to be ordered from some sort of headquarters) after December 19-20. that is why I asked if the tuning adapters, and M-cablecards for that matter, come with the latest firmware/software already preinstalled.

Probably not. But first things first. I have to get TWC out to my house to install cable into 2 new rooms.
Expert

Re: TiVo Roamio & Motorola Tuning Adapter

Maybe Cisco 1520, not Motorola TA's

They ship out from a depot with the cable card hopefully programmed for your zip code's channels

 

 

Contributor

Re: TiVo Roamio & Motorola Tuning Adapter

The Motorola tuning adapter I picked up from TWC in August had 1.37 firmware.  I had read I needed the 1.39, so when I called to have the cable card and tuning adapter activated, I asked for a firmware update.  He said it should be automatic, but he went ahead and forced it to be updated, took a very long minute or so.

 

Everything worked absolutely perfectly.

 

Later I looked at the fall tv schedule and decide to cancel cabletv, now I use a big outdoor antenna indoors.