Newcomer

Tivo Bolt-restricted ports?

I just received a Tivo Bolt and during guided setup I get an error that it could not be verified. Called Tivo and they said that Time Warner probably has certain ports restricted that the Bolt needs. Any ideas? I checked my router settings and it isn't showing any restrictions.

3 REPLIES
Expert

Re: Tivo Bolt-restricted ports?

What's your router connected to?

 

Newcomer

Re: Tivo Bolt-restricted ports?

I have a wireless Motorola SBG6580. I have a Tivo Premier connected via ethernet and the Bolt is set for wireless. I tried using ethernet for the Bolt but still the same issue.

Observer

Re: Tivo Bolt-restricted ports?

I'm using TWC internet with Bolt and have no problems. Did you ask what Ports it needed? You can check and see if they are really blocked. I doubt it. Might want to call back and talk to a different Tivo support person. The few that I've talked to really know their stuff.