05-24-2016 09:19 PM - edited 05-24-2016 09:20 PM
I'm a technically proficient successful company CEO and beta tester of a dozen current apps and devices. However this letter Time Warner have typed out over 2 pages has me completely baffled.
The letter basically says that I currently have a CableCard and TiVo (Roamio) which is true, and that as TWC are moving to SDV programming, I'll need a new tuning adapter.
I called TWC and asked what I needed and could they just send it to me. They sent me a Cisco DTA 271HD.
It's amazing when companies have such a bad reputation that they still send out unvetted letters that are as clear as mud without anyone 'checking their work' or running it past the Plain English Society or something. You'd think someone, somewhere at TWC would be aware that it's not a great idea to peeve people off like this, with so many people looking to become Cable Cutters.
I've lost over an hour of my life what with the letter, the phone call, trying to attach the new box, and so on.
What an appalling company. Seriously reconsidering my business at this exact moment.
Hopefully I'll get one, wonderful, clear, reply...
05-24-2016 09:30 PM
You are confusing a TA with a DTA A DTA (digital transport adapter) is only to convert a direct connected analog tv to receive QAM and Encrypted QAM channels and NO SDV channels. It should be called a starter box, won't do preferred SDV, mod, ppv, etc
TA's (Tuning Adapters) are a cable modem and give the Tivo, Ceton, Hauppage and Silicon device boxes a docsis modem to request SDV, MOD, PPV channels as well as guide info if available
If you already have one, you don't need another one.
05-24-2016 09:37 PM
LOL not exactly the clear answer I was hoping for.
Can you clarify:
Here's the article explaining (a little simpler) what my letter said:
"Once channels are delivered using SDV, they will no longer be available to CableCARD™ devices [like my TiVo] unless you have a Tuning Adapter. You will need a Tuning Adapter to view these new channels if you use a CableCARD™ with one of these devices:
If you have a compatible CableCARD™ device that is listed above, you can order a Tuning Adapter online."
Of course, the 'order online' link said not available, hence ordering it by phone.
Do I need a new adapter or is my STA1520 enough?
05-24-2016 09:42 PM - edited 05-24-2016 09:45 PM
An STA 1520 is a TA and is what you need.
I have no clue per the letter why TWC sent you a DTA unless you have a second jack on the bill for a second analog tv. Go to my services, equipment and see iff you have the sta and CC listed as well as your TWC internet modem
What's your zip code? Maybe someone else has info on the deletion of analog channels
05-24-2016 11:06 PM
I guess your area is finally going all digital qam and getting rid of analog and since you don't rent a TWC cable box they assumed you're using a direct connected set . Return the DTA and GET A RECEIPT!
05-25-2016 12:53 PM
05-25-2016 07:58 PM - edited 05-25-2016 08:06 PM
It's not Free, It's a rental for free for the first year and probably 4-5$ a month next year the way rental rates keep increasing. Current DTA rate is $3.25 a month.
You're out in the middle of nowhere and TWC is getting around to the deletion of the remaining analog channels. Here in Ohio, they're a year + behind and sent out letters in 2014, we still have 50 NTSC analog and clear qam channels and there is 16x4 bonded data channels for max if it ever happens
Reread the letter, it doesn't say what you're saying. A TA IS NOT A DTA>>>>
Time Warner Cable launched Switched Digital Video (SDV) in many neighborhoods around the country. Channels delivered using SDV are sent to your television only when you want to watch them. This frees up bandwidth and allows Time Warner Cable to offer you additional digital and HD channels. Some existing services may be delivered using SDV in order to make additional bandwidth available.
Once channels are delivered using SDV, they will no longer be available to CableCARD™ devices unless you have a Tuning Adapter. You will need a Tuning Adapter to view these new channels if you use a CableCARD™ with one of these devices:
If you have a compatible CableCARD™ device that is listed above, you can order a Tuning Adapter online.
TWC is phasing out Analog TV nationwide:
In some towns of Time Warner Cable’s customer area, all or some channels are delivered via digital signal.
You may want a Digital Adapter for any TV where the cable line goes directly into your TV, VCR, DVD player or similar device and want to view channels that are delivered digitally, such as Public Access, Educational Access, and Government Access channels. If you are in an area with all digital channels, you will be able to order a Digital Adapter from our support page.
You do NOT need a Digital Adapter if your cable line is plugged into a TWC Set-Top Box, DVR, retail CableCARD™ device or Roku device.
05-25-2016 10:35 PM
05-31-2016 07:12 PM
They have no Idea what a Tivo is...
BTW, the early ones aren't supported and maybe they'll work with a DTA