06-25-2017 05:54 AM
Sorry to hear you are having trouble with this.
What type of device are you using? Has the OS been updated recently?
Do you have adequate storage available?
Has the device been powercycled since this began?
Has the application been removed and re-downloaded?
Do you get an error message?
Are you having problems with any other applications on the device?
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
06-25-2017 10:50 AM