Newcomer

Unable to connect to TWC wifi hotspots

Time Warner has changed all my home equipment to Spectrum.. since then I can no longer connect to TWC wifi hotspots.. it says something about updating package? i have highest speed and every channel... Do i need to oay even more for twc hotspots if im on spectrum? A friend who still has just TWC internet can connect?!?

1 REPLY
Expert

Re: Unable to connect to TWC wifi hotspots

Your home is not a hotspot, can you connect to it?  It will need a new passphrase, written on the bottom of the combo, Might be the last 8 of the s/n

As for public hotspots, you need to change your my services password... the change pushes it into the Spectrum database

 

It sounds like you changed your account to spectrum from TWC,