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Newcomer

TWC wifi hotspots stopped working after I switched to Spectrum.

I went to the local store to try and get a price drop after my bill jumped $10. They said everything would be the same if I switched to the Spectrum deal and it would save me $40 so I did. But last night I was out at a favorite restaurant who has the free TWC wifi and it would not allow me to connect and said I needed to upgrade my account. What gives when I switched I got upgraded services not basic service that it was implying I had. Very displeased as TWC free wifi is never really free have to have an account which costs me money to maintain or I can't use it so it's NOT FREE.

How do I get it back.
1 REPLY
Community Manager

Re: TWC wifi hotspots stopped working after I switched to Spectrum.

@Fskrot

 

I apologize for the frustration.  For assistance with HotSpots, please contact HotSpot support directly at 1-888-851-9350.

 

James M.
Spectrum Social Media Customer Care
Forums Community Manager