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Rookie

TWC wifi hotspot issues

The last few days in the New York 718 area code, the twc hotspots will not come up on my mobile device
Yes I checked the wifi finder app and there on the map
But they just won't pop on my wifi settings and I can't connect to wifi in the spots I normally do on a regular basis the past year
I called my mobile service provider and there's no issues with my phone
Can someone please help
And if it's on spectrums end please just let us know and resolve the problem
Thank you
5 REPLIES
Sharer

Re: TWC wifi hotspot issues

Do they not show up in your list of available of connections or do they show up and you can't connect?
Rookie

Re: TWC wifi hotspot issues

They don't show up on list of available connections
I have actually tried 2 different devices
Something's wrong in the area and spectrum needs to acknowledge this
Community Manager

Re: TWC wifi hotspot issues

@Migs11

 

Sorry for any service issues.  HotSpots are managed by a separate team.  For assistance with HotSpot Support, please call  1-888-851-9350.

 

Spectrum Social Media Customer Care

 

Rookie

Re: TWC wifi hotspot issues

Contacted them yesterday, they said there was an issue in the area the last few days that had to do with Optimum.
Happy to report that today it seems to be up and running.
Twc and cablewifi appearing on my phone and I'm able to connect.
Thank you.
Community Manager

Re: TWC wifi hotspot issues

@Migs11

 

Glad to hear the issue is resolved !

 

 

Regards,

Spectrum-Social Media Customer Care