06-10-2016 09:20 AM - edited 06-10-2016 09:20 AM
TWC hot spot worked well for over 1 year now for the last several weeks it will not work. Can someone please help.
Solved! Go to Solution.
06-10-2016 07:53 PM
I assume you mean at a coffee shop/ bar/ restaurant and not at home?
Need more info.
At home it's a private wireless network and away from home, a guest WIFI network.
What device are you using?
Define "doesn't work"
06-13-2016 06:28 AM
Away from home, will not connect to TWC Wifi hotspot or Passpoint. It says unable to join Network. I used this at the exact spot for over a year and had no problems
06-13-2016 01:54 PM
I apologize for the frustration. Our team is not able to access HotSpots. We do have a separate team that supports HotSpots, they can be reached at 1-888-851-9350.
Thank you for your participation in the Forums!
TWC-Social Media Customer Care
06-14-2016 10:16 PM
report this to the business owner, they may have cancelled TWC service or don't realize the hotspot is dead. It is a seperat modem and a Ruckus AP not connected in anyway to the businesses TWC internet network