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I downloaded the app two days ago and received the same message.Also it asks for the Device and Mac address.
Twc does not know what Mac address to use. One said my modem/wyfy at home and another said to call apple.
well my Iphone 4 does not display the full Mac address and apple will not provide it. I am waiting for my Iphone 6 next week to see if it displays the full Mac address.
Here is the contact firstname.lastname@example.org
I do not have them, but google TWC and ther are two frustrated clientsa displaying the corporate level e-mail contacts