Newcomer

TCW WIFI Not Working

The access point located in Hawthorne near 13020 Yukon Ave is not working. It has been fine for a long time, just stopped working from any device a few days ago. 

6 REPLIES
Lead Moderator

Re: TCW WIFI Not Working

@tinaleonard714  We encourage you to reach out to our specialists to report 

the issue. They can be reached at 1-888-851-9350

 

We appreciate your taking the time to bring this issue to our attention!

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Everyone's Tags (1)
Expert

Re: TCW WIFI Not Working

How about fixing the tag system.. This contact number needs a hotspot tag...

Woman Sad

Newcomer

Re: TCW WIFI Not Working

I called, they do not see anything wrong from their end, refered me to 855-344-4693....this person was not able to help or reach out to anyone to locate the correct access point, so they can send a tech to the bussiness hosting the public wifi spot.

I am just the end user trying to access the same public wifi spot with my login and poassword that I have used for the last three years. I have done everything I can to report the  issue. 

Again: The access point supporting the area near 13020 is not allowing user login from any device. 

Lead Moderator

Re: TCW WIFI Not Working

The tagging is working well for us here on multiple browsers with multiple non 

moderator logins.

 

If you are still having trouble please contact us directly with additional detail

about your device, operating system, browser type and version and we 

can have this looked into. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Expert

Re: TCW WIFI Not Working

Is that business still a TWC customer? If not, TWC turned off the Modem but the Ruckus AP is still active. 

 if you're there again, try 192.168.0.1 or 192.168.100.1, hit enter.. Does it come up with a Ubee screen? If so, at least there's still a modem there...and it's deactivated. If not, TWC pulled the modem and left the Ruckus AP  which is still sending the wireless SSID but has no internet connection.

 

And no, I don't have any option to tag this post for future reference to the hotspot phone number.. We have several hot spots here in town with issues..  I've had the business call in but they get the run around at biz class support as well as 1800 twc able Robot Sad

Spoiler
 
Rookie

Re: TCW WIFI Not Working

This may be related to my problem. I have recently purchased my own Arris TG862 to replace the leased one . I had WiFi enabled account, but when I had my (owned) modem was activated, I lost the WiFi capabilities. Apparently there needs to be a code assigned to my account to re-activate the WiFi that TWC/Spectrum refuses to do. Tried several times but always get the same answer. We can't change that. Well they are changing my Modem's capabilities by not having that code in my account set properly.

This may have been what has happened to several Access Points of why they stopped working.