Rookie

Passpoint Profile update fail

I've tried to update my expiring profile, but after downloading the profile, the screen goes blank and then nothing - no installation no matter how many times it do this.  It's an iPad 2 runing iOS 9.3.1.  Any suggestions?

 

ps  I had no problems installing the update on my iPhone.

2 REPLIES
Expert

Re: Passpoint Profile update fail

Are you trying this at home or at a hotspot somewhere? Latter might not eestablish credentials-cookies for the ap so that it knows it's you.

 

 

Rookie

Re: Passpoint Profile update fail

This was at home connected to TWC.  First I updated my iPhone with no problems.  Then I tried the iPad with no joy.